Article Customer Satisfaction Embedded Analytics Tips 
Userpilot
MARCH 25, 2022
We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. In-app survey tools show you the analytics side in real-time.
Userpilot
MARCH 23, 2023
As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them.
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Userpilot
NOVEMBER 27, 2023
In this article, we will cover: Formulas to calculate each of these metrics. Whereas for established ones the average customer retention rate is as high as 90%. For both metrics, businesses aim to be as close to one extreme as possible: 0% for the churn rate and 100% for the retention rate. Image Source: ExplodingTopics.
Userpilot
FEBRUARY 3, 2023
The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. SaaS users like the freedom to explore the product by themselves.
Userpilot
JUNE 9, 2022
But the two popular digital adoption platforms are very different in terms of pricing, features, integrations, customer satisfaction and ux. Which is a better choice for you, Walkme vs Userlane, as an enterprise vs. a small business? Users can also embed videos, articles, and more into walkthroughs.
Userpilot
APRIL 29, 2022
Fancy hiring a customer onboarding specialist or simply want to know who they are and what they do? In this article, you will get everything you need to know about customer onboarding specialists. What user onboarding software do you need to buy to equip them? Assist with best practices and tips. What do they do?
Userpilot
JULY 20, 2023
Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet.
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