Userpilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Successful customer onboarding results in a smoother adoption Giving users helpful tips as they walk through your product reduces friction and encourages engagement. Feature tagging in Userpilot.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

NOVEMBER 27, 2023

In this article, we will cover: Formulas to calculate each of these metrics. Research by SaaS Capital provides further proof of such high retention rates, reporting a median net retention rate of 102% and a median gross retention rate of 91% across SaaS companies. That’s where customer churn analytics comes in.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Userpilot

MAY 7, 2020

It enables you to share how-to’s, best practices, and troubleshooting tips with your users, from inside your product. This article is going to show you how to choose the best widget that you can then use to educate your users. So, they decide to see if you’ve got some kind of knowledge base article that will help them.

Analytic Tools 88

Analytic Tools Feedback Software Embedded Analytics Reporting Tools 88

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. UI elements like demo content , checklists, templates, or a video embed will feel more welcoming and be more helpful than an empty state. Or if they’re reading a help article, show them a series of screenshots highlighting the steps.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

JUNE 9, 2022

Userlane analytics dashboard provides insights into feature and process adoption within the software application, and it assists in making content creation decisions based on actual user behavior and needs. Users can also embed videos, articles, and more into walkthroughs. Customizable Reports. Real Time Analytics.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 29, 2022

In this article, you will get everything you need to know about customer onboarding specialists. Assist with best practices and tips. I can’t solve my task and download the report. Mixpanel — for customer insights and analytics. How to embed a video in an in-app onboarding, Userpilot. What do they do?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

Userpilot

JANUARY 8, 2024

This article shows you how. Use gated content for lead generation across the customer acquisition funnel Produce quality content—ebooks, case studies, industry reports, free tools—and gate it. Use your onboarding emails to provide product tips and resources. Traffic analytics on Hubspot.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Intercom, Inc.

JULY 31, 2019

Embed a video message in your chatbot. We use chatbots on all the key pages of our site, including our pricing page, demo page, and even the blog you’re currently reading this article on! Check out more examples of companies using our chatbots to improve their marketing in this article or in our case studies.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Userpilot

OCTOBER 8, 2021

But with so many platforms out there, which one should your SaaS business choose? This article will show you how to decide. Marketing-based growth necessitated the creation of content such as blog articles (like this one!), This post has some great tips on how to do that. social media posts, Youtube videos or podcasts.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

Userpilot

JUNE 10, 2022

In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. identify which requests you can tackle first using product analytics and segmentation. Users send bug reports when they’re using your product and it suddenly stops functioning as it should.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Gainsight

SEPTEMBER 1, 2021

In this article, we dig into the emerging role of product growth and show you how to use product growth to lead your company past its goals. In fact, 84% of companies that focus on improving their customer experience reported an increase in revenue. Ready to start riding the product growth wave? What is product growth?

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. What does self-service support entail?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

The Product Coalition

JULY 10, 2023

In this article, we will: Explore the emerging trend of driving product growth through community activation and consumer-generated marketing. Tips on How to Get User-Generated Content Customer Feedback and Reviews  — Anytime you buy a product or service, you’re likely to check the reviews and feedback. Well done Lego!

User Testing 84

User Testing Feedback Software Analytic Tools Data Visualization 84

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Usersnap

NOVEMBER 10, 2023

In this article, we’ll reveal the art of creating roadmap presentations that don’t just align internal teams and external users but also set the stage for a successful execution. Here are some tips on how to craft a roadmap presentation that’s both an informative guide and a work of art. This adds credibility.

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Be contextual.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Product Innovation Educators

OCTOBER 7, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. This article shares a real example, what was learned, and why monetization plans need to be part of the original product concept: https://community.uservoice.com/blog/product-management-and-monetization/.

Data Visualization 49

Data Visualization Embedded Analytics Customer Feedback Product Management 49

Userpilot

JULY 31, 2023

These are the main questions we discuss in this article, so if you’re after the answers, you’re in the right place! WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. What is WalkMe? What are they?

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

OCTOBER 1, 2021

" We asked some people in the SaaS industry what they thought of them, and the results weren't pretty… So if you take one thing away from this article, remember how LinkParrot lost Jake as a customer by ignoring his personal needs completely. For more information about checklists, see this article. Conclusion.

Analytic Tools 115

Analytic Tools Feedback Software User Testing Data Visualization 115

Usersnap

MARCH 19, 2019

In this article you will find out why incorporating the voice of customers to your strategies can bring your business success. How to embed Voice of Customer in product development life cycle. 11 Tips and Best Practices. Manage the feedback in the dashboard or send it to Jira for product development purposes.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

JANUARY 16, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. TL;DR Userlane is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

AUGUST 18, 2022

So investing in superior customer experience and constantly optimizing it is one of the best ways to future-proof your business. In this article, we cover the top CX trends in SaaS today, with real-life examples to inspire your customer-centric approach. Users don’t want to wait for ages for customer service agents to respond.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

Userpilot

NOVEMBER 20, 2022

In this article, we’ll cover: What digital customer experience is and why you should do it. Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Demonstrate value throughout the journey with automated prompts and tips. An example of UI feedback.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

JANUARY 18, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your onboarding automation needs. TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 18, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your onboarding automation needs. TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. TL;DR Chameleon is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

APRIL 16, 2024

This article will go over what WalkMe product tours are, explain what you can do with them, how much it will cost, and alternative tools to consider using. WalkMe offers a quote-based pricing but users have reported $9,000/year entry-level plans. Let’s dive right in! What are WalkMe product tours? WalkMe pricing.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

SEPTEMBER 22, 2023

In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer satisfaction needs. TL;DR Appcues is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

SEPTEMBER 22, 2023

In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your Customer experience needs. TL;DR UserGuiding is a good choice for Customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

The Product Coalition

OCTOBER 5, 2020

This article attempts to fill some of these gaps by providing an overview of product operations, the value it can add to your product organization, and some tips for establishing the function. Key Tasks User issues reports. Identify key quality metrics and create dashboards to track real-time product health. Bug triage.

Embedded Analytics 148

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 148

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if UserIQ is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. Looking for more features?

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JANUARY 20, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your new customer onboarding needs. The platform allows you to build a customized and interactive onboarding dashboard for each software, promoting an easy software onboarding experience every time.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

JANUARY 20, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your new customer onboarding needs. The platform allows you to build a customized and interactive onboarding dashboard for each software, promoting an easy software onboarding experience every time.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

JANUARY 20, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your user engagement analysis needs. TL;DR Userlane is a good choice for user engagement analysis and it comes with features such as feature tags, event tracking, behavioral analytics, and survey analytics.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

JANUARY 20, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your user engagement analysis needs. TL;DR Userlane is a good choice for user engagement analysis and it comes with features such as feature tags, event tracking, behavioral analytics, and survey analytics.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

SEPTEMBER 22, 2023

In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer experience needs. TL;DR Appcues is a good choice for Customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

JANUARY 20, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your product adoption needs. User analytics : Effective user analytics features provide data on user behavior – revealing user activities, popular features, and potential drop-offs in the customer journey.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 52