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Digital transformation isn’t possible without cybersecurity

Modus Create

Cybersecurity is now engrained in every part of product development and digital transformation initiatives, even the user experience. Cybersecurity threats can cause loss of critical and confidential information, service disruption, and leave your overall infrastructure vulnerable. Cybersecurity challenges: what are the stakes?

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Voice of Customer: Why VoC should lead your product development process

Usersnap

Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle. Do you consider customer feedback?

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Top UX Design Agencies in San Francisco: How to Choose?

UX Studio: Product Management

This article will guide you on how to spot the best user experience team to hire. I’m going to talk about choosing a team that will deliver you a great digital product experience. Some other things you will learn from this article: Which are the top UX agencies in San Francisco and the Bay Area. Humility versus awards.

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New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

We introduced Intercom as the Engagement OS , the customer communications platform that enables the most critical component of the modern customer journey: ongoing engagement, throughout the customer journey – from acquiring to onboarding, activating, support, and beyond. It is an exciting time for us at Intercom.