Intercom, Inc.

OCTOBER 27, 2021

Many support teams implemented the funnel and saw game-changing results, including reduced inbound conversation volume, faster resolution rates, and enhanced CSAT. You can also dig a little deeper and see what specific self-serve support tools – articles or bots ? – Gain signals for where to invest your resources for maximum impact.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

The Product Coalition

JULY 25, 2021

I’ll answer the first question here, and the following two in my upcoming articles. Or how working on outbound product management would make them better inbound product managers. Name the specific skills that they are lacking or are not good enough at, and think about specific examples that demonstrate each gap.

Weak Development Team 156

Weak Development Team Product Management Product Manager Outbound 156

The Product Coalition

JULY 16, 2023

In today’s article I have summarized the three most important mindset changes that you need to make in order to be able to change your actions accordingly. Product management is the name of the profession and also a description of what some levels do.

Strategy 139

Strategy Product Management Product Manager Management 139

Userpilot

NOVEMBER 2, 2023

This is the main question we explore in the article. Marketing-led growth vs. product-led growth Marketing-led growth strategy vs. sales-led growth strategy Sales-led growth is a business growth approach which, as the name suggests, centers on the sales process. And use their first names, for Pete’s sake!

Feedback Software 92

Feedback Software Analytic Tools Research Software User Testing 92

The Product Coalition

MARCH 3, 2023

PLG is often compared to traditional inbound and outbound methods, which focus on more traditional marketing practices, such as email campaigns, advertising, lead generation, and sales activities, to name a few. Attention to detail at every step is paramount.

Customer Experience 128

Customer Experience Customer Feedback User Testing User Friction 128

Userpilot

FEBRUARY 4, 2022

The enterprise model: Succeeding with an enterprise sales model will require a sales team, outbound marketing, and enough capital runway to endure the long sales cycles. Much like the name suggests, you won’t be proactively selling SaaS to users in the self-service model. The self-service model. The enterprise model.

Feedback Software 95

Feedback Software Research Software Reporting Tools Onboarding KPIs 95

Userpilot

APRIL 7, 2024

In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. SimilarWeb's dashboard contains metrics such as monthly visitors, geography, referring sites, social and search traffic that point to your inbound and outbound traffic, etc.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87