Article Messaging Onboarding KPIs Outbound 
Intercom, Inc.
JULY 1, 2020
With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Then we make sure to address those exact issues at pivotal moments in our onboarding.
Intercom, Inc.
MARCH 7, 2022
That’s why we’re continuing to create customizable features that will allow your marketing, sales, and support departments to flourish. You can now purchase additional services – Premier Onboarding, Success, and Support – to ensure your Intercom account provides the most value and scales with your needs. Show CCDAs in bot messages.
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Intercom, Inc.
MARCH 16, 2021
With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. 4 powerful proactive support messages to send.
Userpilot
JANUARY 22, 2024
These are the main questions we discuss in this article. TL;DR Customer success models are frameworks that help organizations ensure that customers can use their products effectively to realize their goals. High-touch customer success models are more suitable for complex products that require customization and lengthy training.
Userpilot
SEPTEMBER 7, 2023
In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use. A customer journey map is a visual representation outlining the entire experience a customer goes through when interacting with your product, from discovery to conversion and beyond.
Userpilot
OCTOBER 8, 2021
If you want to take your SaaS company's MRR to the next level , it might be time for you to investigate the subject of product growth platforms. By turning your product itself into a viral sales engine, these platforms take the pressure off traditional sales and marketing departments — and, of course, their associated budgets.
Userpilot
FEBRUARY 4, 2022
We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. A self-service SaaS sales process is best for companies with a simple and/or affordable product.
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