Atlassian

JANUARY 13, 2022

They wanted to speed up long-distance calls, leading them to release a complex software upgrade. Later, they found that the software upgrade contained one line of buggy code, leading to cascading switch failures that ultimately snowballed into a huge problem. That’s why improving your code quality is necessary.

Software Review 59

Software Review Feedback Software Reporting Tools Weak Development Team 59

Userpilot

OCTOBER 24, 2022

In this article, you’ll learn how to build a successful NPS program, and what tools you can use to collect customer feedback accurately. The three best tools to create an NPS program without coding are Userpilot, Qualaroo, and InMoment. Using Net Promoter Score software, you can easily: identify them. What is an NPS program?

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

FEBRUARY 24, 2023

If so, you’re in the right place because that’s what this article explores! We’re having a closer look at the key Appcues analytics features, discussing their pros and cons, and checking out a few user reviews. Setting Appcues doesn’t require any coding and it supports both web and mobile apps. Appcues review.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Software Review 98

Userpilot

DECEMBER 15, 2022

What is the best software localization tool available at the moment? The article explores what product managers need to consider when choosing the localization tool for their SaaS product. Software localization adapts your products so that it feels natural to users who speak a different language. What is software localization?

Research Software 98

Research Software Analytic Tools Feedback Software Reporting Tools 98

Intercom, Inc.

JUNE 13, 2022

We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Gain deeper insights with advanced reporting for Surveys. Use advanced reporting to unlock deeper insights from your Surveys. To learn more, check out our help center article.

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Data Visualization Product Research Reporting Tools Feedback Software 197

Userpilot

AUGUST 31, 2023

In this article, we’ll go through the main differences between both tools to help you understand which one is better for you. The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

OCTOBER 8, 2021

You can review Pendo's analytics in their free trial, which displays various different graphs on the basis of dummy data. Reports allow you to track page views, clicks, events, or guide views related to whichever feature you want. Pendo Analytics Feature #3: Reports. Feature Clicks. Track Events. Guide Views. Vanity data?

Data Visualization 98

Data Visualization Analytic Tools Software Review Feedback Software 98

The Product Coalition

JANUARY 15, 2021

In Aug 2020, Google Play released the In-App Review API which lets app developers prompt users to submit Play Store ratings and reviews for the app without the inconvenience of navigating outside of the app or game. Once submitted, the review is sent to the Play Store and eventually displayed.

Feedback Software 126

Feedback Software Systems Review Software Review Reporting Tools 126

Userpilot

DECEMBER 6, 2023

That’s what you’ll find out from this article. The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. First, you teach them how to use the product so that they can test it thoroughly without relying on the customer support team or software developers for guidance.

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Userpilot

MARCH 25, 2024

Behavior Flow analysis was one of the key reports in General Analytics. In the article, we show you how to replicate the behavior flow report in GA4. The report mapped out all user actions leading up to a conversion goal. Path exploration is one of many reports available in GA4. Let’s get right to it!

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Reporting Tools 102

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

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Reporting Tools Feedback Software Agile User Testing 129

Modus Create

FEBRUARY 16, 2024

As our CEO Patrick Sheridan succinctly puts it in his article “ Digital transformation is more than AI: you still need a customer-focused strategy ,” “There are many reasons to prioritize cybersecurity, including the simplest one: your customers care.” Users increasingly demand and expect information privacy and robust encryption methods.

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Data Visualization Reporting Tools Development Team Review User Testing 52

The Product Coalition

JULY 8, 2020

As an entrepreneur, CEO, or project manager, you might be interested in outsourcing software development to another country and getting still high-quality work done for fewer costs. Likely, we understand everything that may become your subject of concern when making a decision to hire an offshore software development company.

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Software Developers Software Development Reporting Tools Software Review 78

Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. But how can you make use of it?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Encouraging referrals and reviews to expand word-of-mouth. Implement the customer success best practices with Userpilot code-free. This can involve asking your most loyal users to write a G2 review.

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Analytic Tools Feedback Software Research Software Customer Experience 99

Gainsight

MARCH 20, 2023

By Tim Van Lew, Director of Customer Success Strategy, Gainsight Yes, it’s uncommon to see a year-in-review article in spring. Lack of depth in customer health scores can result in false-positive reports of happy customers who unexpectedly churn. In fact, its purpose is to celebrate!

Feedback Software 52

Feedback Software Systems Review Reporting Tools Technical Review 52

Intercom, Inc.

MAY 25, 2022

At Intercom, we aim to run less software. This allows engineers to observe production without the need to write any additional code. . Search underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Outbound , Reporting , Resolution Bot , and our internal logging systems. .

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Reporting Tools Customer Experience Data Visualization Software Review 252

Userpilot

NOVEMBER 6, 2023

An experience gap can be created due to several factors, such as: – Misunderstanding your customers and their expectations. – Providing an incoherent customer experience due to the lack of an omnichannel strategy. Such unmet expectations can occur due to several reasons. Generating funnel reports in Userpilot.

Customer Experience 102

Customer Experience Feedback Software Customer Feedback Data Visualization 102

Userpilot

APRIL 22, 2024

This article aims to simplify feature analysis. Review feature usage data. For example, Xero, the online accounting software, has a feature that automates tax calculations based on the tax rates and rules of the user’s configured region. Tracking trend reports in Userpilot. We cover: Types of product features.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Userpilot

JANUARY 9, 2024

In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations. Review and analyze to identify improvement opportunities. Put it all together in a shareable UX audit report. Include any valuable insights in the audit report as well.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

MARCH 24, 2024

This article shows you 11 examples across different user journey stages. Review generation user flow. Path analysis report generated with Userpilot. If you want to dig deeper, you can also observe heatmaps , feature reports , and other analytics tools to identify popular actions and the UI elements users love interacting with.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Business Growth and Sustainability Small businesses face challenges in financial reporting, cash flow management, and accessing funding.

Analytic Tools 95

Analytic Tools Data Visualization Research Software Reporting Tools 95

Userpilot

JUNE 11, 2021

This is where analytics software comes in. In this post, we will break down the analytics software each SaaS business needs to understand their buyer and user personas, prospects, users, and revenue metrics & company health. What types of Analytics software does every SaaS business need? Traffic analytics software for SaaS.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

AUGUST 23, 2023

In this article, we’ll cover the responsibilities of a product analyst, the skills needed in the current job market, and the prerequisites. Product analysts research to find market trends, collect and analyze data, track and assess product performance , understand product requirements, and report insights to stakeholders.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Mixpanel

APRIL 18, 2024

In this article, I’ll show you how my team and I approach product rollouts at Mixpanel in four major stages—and why no step should go skipped. Before a line of code is written or a button is designed, we need to understand the personas that will be using this new feature and their true needs.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

AUGUST 31, 2023

In this article, we'll go through the main differences between both tools to help you understand which one is better for you. The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

Hutwork

MARCH 9, 2018

And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success. Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too.

Article 82

Article Feedback Software Research Software User Testing 82

Userpilot

MARCH 14, 2024

In this article, we’ll break down all the details, pros, and cons of one of Amplitude’s analytics features – the Pathfinder. Plus, it comes with other no-code features to help you build engaging product experiences! Cons : There is a high learning curve and limited data on drop-off paths and individual user levels.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Customer Experience 105

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. That’s why KBCM reports that nearly 20% of SaaS companies have an average contract length of less than one year. What is SaaS customer onboarding software? Table of Contents. Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Consider some of them: 1.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Modus Create

AUGUST 24, 2021

Software engineers have been testing ever since they could write code. However, the ability to automate software tests commercially emerged only in the 1980s with the introduction of AutoTester. In this article, we will explain why you should write unit tests. . Different levels of software testing.

Software Review 52

Software Review User Testing Product Research Testing 52

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. Help Center Software exists to solve this problem. And how do you go about choosing a good software solution from all the options on the market? What is Help Center Software? What is Help Center Software? Sound familiar? Userpilot 2.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Usersnap

NOVEMBER 16, 2021

A couple of months ago, we reviewed the new Firefox browser designed for developers. It’s super-easy to provide visual feedback on prototypes or report bugs with this Google extension. Similar to Ghostery, the Wappalyzer Chrome extension lets you identify software that is installed on any particular website. Link: Ghostery.

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Feedback Software Analytic Tools Data Visualization Reporting Tools 145

Userpilot

FEBRUARY 15, 2024

In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing. Mixpanel is a product analytics software that interprets and represents advanced data into visual, easy-to-read reports. Prices available upon request).

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Department of Product

OCTOBER 26, 2023

Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance. Microsoft impressed with a 27% jump in net income as the company reported revenues of $56.52 amid challenges at home due to increased state control of LGBTQIA content. The company boasts 7.3

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

Userpilot

APRIL 3, 2024

In this article, we’ll explore the core elements of a resource center, go over the steps of building one, and share some design examples to inspire you! Here’s what it should include: User documentation : Detailed articles and manuals that explain how to use your product or service. Create tooltips code-free with Userpilot.

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Feedback Software Analytic Tools Research Software Data Visualization 105