Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 89

User Testing Customer Feedback Feedback Software Product Research 89

The Product Coalition

SEPTEMBER 29, 2022

Write up questions, assumptions, directions for a vision. Capture their vision If the outgoing product manager has a roadmap and vision, great. At first, they had more passion, a bolder vision. They are not direct customers or users, but they have been working on the product, toiling for it. Developers.

Product Research 127

Product Research Product Management Product Manager Data Visualization 127

Userpilot

OCTOBER 16, 2022

In this article, we’re going to break down the concepts behind this exciting new concept and specifically focus on how you can implement key lessons in your own SaaS. But rather than focusing on optimizing for speed, the set of features is optimized for customer delight. “Delightful products users fall in love with.

User Testing 104

User Testing Feedback Software Research Software Customer Experience 104

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Pendo Feedback is a module for collecting and managing customer requests.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

The Product Coalition

JUNE 26, 2022

Lessons and Insights from ‘The Mom Test: How to Talk to Customers’ by Rob Fitzpatrick “The Mom Test: How to Talk to Customers…” is a practical how-to guide that allows you to properly evaluate your current or next business idea. Finding conversations Now you know everything about talking to your customers. Go to crypto meetups!

User Testing 120

User Testing Customer Feedback Customer Experience Product Research 120

Userpilot

AUGUST 29, 2023

In this article, we’re going to unpack what is product management , how it differs from traditional project management, the role it plays in building products that delight your users, and the skills a good product manager must demonstrate to succeed. Champions a customer-centric approach. Drives product success.

Data Visualization 99

Data Visualization Analytic Tools Feedback Software Research Software 99

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Product Research 82

Product Talk

SEPTEMBER 7, 2022

Pictured from top to bottom, product manager Sören Weber, product designer Emilio Martins, user researcher Mara Zocco, and product designer Gabriel Hourigan. Then Marco Pretorius joined the company as Head of UX. When it came to defining their work in terms of user problems, the trivago team already had good habits in place.

Product Research 202

Product Research User Testing Customer Experience Research Software 202

UX Studio: Product Management

JULY 9, 2021

We are a UX design agency based in Europe with a decade of experience in UX design and research. We know that each agency is different and all have their unique strengths, so we decided to investigate which UX agency London based companies could partner up with. Main UX design services of each digital design agency.

Research Software 52

Research Software UX User Testing Product Research 52

Userpilot

JULY 31, 2023

In this article, we will cover the key responsibilities of PMMs, as well as discuss the skills needed to succeed in this role. We will also point our readers toward some amazing resources for development. Product managers are responsible for the overall vision and strategic oversight of a product.

Product Marketing 91

Product Marketing Onboarding KPIs User Testing Marketing 91

The Product Coalition

FEBRUARY 3, 2022

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit.

User Testing 143

User Testing Product Research Product Marketing Customer Experience 143

Userpilot

JUNE 29, 2022

Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse. Throughout this article, we will discuss the what, why, and how of storytelling. Product storytelling vs. user story.

Feedback Software 97

Feedback Software User Friction User Testing Customer Experience 97

Userpilot

JULY 20, 2022

The article explains what Quality Function Deployment is and explores its benefits and rationale. It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. Customer-driven engineering and manufacturing of cars proved successful and have been adopted by other industries.

User Testing 98

User Testing Feedback Software Customer Feedback Customer Experience 98

Userpilot

APRIL 6, 2023

Overengineered products are difficult to use, filled with bugs, and instead of improving your users’ lives, they make them unnecessarily complicated. In this article, we look at different ways for product managers to avoid falling into the overengineering trap. But worry not! Book the demo! What is overengineering?

Feedback Software 95

Feedback Software Analytic Tools Research Software User Testing 95

Userpilot

JANUARY 26, 2023

These are just a few questions that we tackle in the article. TL;DR Inclusive product design involves building products that are easy to adapt and allow users with different needs to complete their tasks. This can be a valuable differentiator that attracts more customers. What is inclusive product design? Book the demo!

Product Research 97

Product Research Feedback Software Research Software User Testing 97

Userpilot

FEBRUARY 24, 2023

In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. TL;DR Feedback loops consist of actions that involve collecting feedback and acting on it to solve customer pain points and add value to the product.

Product Research 97

Product Research Feedback Loop Feedback Software User Testing 97

Mind the Product

JANUARY 4, 2018

But when it comes to customer loyalty, millennials are different. So for anyone who wants to connect with millennials, or is even just thinking about how they can build a better digital product, here are some tips to help your brand through User Experience (UX) design. Having empathy with the user is a hot topic.

User Testing 112

User Testing Customer Experience User Experience Customer Feedback 112

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Each user group may engage with the product differently because of their different objectives. Are you ready to dig in?

Product Research 93

Product Research User Testing Customer Feedback Research Software 93

Userpilot

FEBRUARY 8, 2022

It also enhances the overall product experience and improves chances of customers reaching the activation then retention stages. In this article, we’ll cover what a product journey map is, why you need it, and how to build one. Product journey maps are a representation of customer interactions with your product or service.

Data Visualization 96

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 96

Userpilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? This is the main question we tackle in this article. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

AUGUST 13, 2023

These are the key questions we cover in the article. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. Customer requests aren’t enough to make product decisions. How to develop your own prioritization matrix.

Data Visualization 93

Data Visualization User Testing Customer Experience Feedback Software 93

Bain Public

JANUARY 11, 2022

As a product manager, it’s normal to get all kinds of new feature requests from stakeholders (these requests are usually related to pain points). Do you validate the pain point and place it in a parking lot for triage? It might be time to make your CEO provide a clear vision.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Userpilot

APRIL 25, 2022

In the article, we’ll be discussing what the product leadership role entails and how it is different from the product management role. Product leadership involves outlining product vision, developing product-focused strategies, and ensuring their implementation in the organization. Let’s dive in!

Leadership 97

Leadership Analytic Tools Research Software User Testing 97

Userpilot

JANUARY 29, 2023

These are the main questions we cover in this article. TL;DR Product managers need a new feature validation framework to ensure that they meet user needs or drive organizational goals and avert product failure. The technique helps you ensure alignment between product vision , mission, goals, and initiatives.

User Testing 96

User Testing Product Research Framework Feedback Software 96

Imaginary Cloud - Design

AUGUST 19, 2021

On the other hand, Design Research focuses on how users will use and experience the products/services and how their needs can be satisfied. This way, companies can improve their customers' lives and build loyalty and engagement for their products and services. Make an evidence-based decision, considering identified insights.

User Testing 110

User Testing Research Software Product Research Customer Experience 110

Userpilot

JANUARY 14, 2023

These are the three key questions we explore in the article, so if you’re after the answers, you’re in the right place! Successful SaaS products satisfy user needs and realize organizational business goals. To build successful products, make sure to align the product strategy with the product vision. Book the demo!

Feedback Software 96

Feedback Software Research Software Product Research User Testing 96

Userpilot

NOVEMBER 8, 2022

In this article, we’re going to explain the difference between a minimum viable product and a minimum viable feature, why they’re a useful concept for product managers , how they’re helpful for identifying improvement opportunities, and tactics for how you can use them in your own product, Ready to get started?

Feedback Software 93

Feedback Software User Testing Analytic Tools Data Visualization 93

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. A UX research-only project. With this revamp, senior management hoped to achieve a radical improvement in their user experience, as opposed to the incremental refinements they had been working on in recent times.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

UX Studio: Product Management

JULY 14, 2021

UX studio is one of the global innovation design consulting firms focusing on UX design, research, and strategic consulting. Hence, at UX studio, we want to make sure the recommendations we make are based on solid grounds and research. Get in touch with UX studio and let’s discuss how we can do for you. .

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Userpilot

JULY 8, 2022

In the article, we explore what FDD is, the benefits of using it, its stages, and best practices. It revolves around developing functionality that meets the needs of the customer. Features” in FDD are like user stories in other Agile frameworks. Features” in FDD are like user stories in other Agile frameworks.

Feedback Software 97

Feedback Software Analytic Tools User Testing Customer Feedback 97

The Product Coalition

JUNE 1, 2020

How do you get to know your customers? Understand your customers To be a good Product Manager you need to know what your customers want and which problems, habits and preferences they have. To figure this out, you first define the customer profiles. And how do you develop the ability to communicate with everyone?

Data Visualization 78

Data Visualization User Testing Product Management Product Manager 78

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Read on as we explore ways to keep users happy and retain them. Read on as we explore ways to keep users happy and retain them.

Feedback Software 92

Feedback Software Data Visualization Customer Communications Customer Experience 92

Userpilot

SEPTEMBER 30, 2022

This article explicitly explains what metrics are essential to product management teams and how to collect the data. Product analytics is about collecting and analyzing user interactions across the product to understand what drives product adoption and long-term retention. Is there such a thing as analytics for product managers?

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

Userpilot

JULY 17, 2023

This is the main question we discuss in this article, so if you’re after the answer, you’re in the right place! The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. Product Team Roles.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Product Research 89

The Product Coalition

JANUARY 3, 2020

Martin Eriksson’s Venn diagram shows product management as the intersection between UX (usable), IT (feasible) and Business (valuable). UX is about being customer-centric, or you should be able to build a high fidelity prototype or run JTBD interviews? Most of what we found were several skills matrixes broken down by seniority.

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

Userpilot

MARCH 22, 2022

You can watch the full interview here , or read this article for a summary of the key points. Instead of making assumptions, they allow product managers to learn whether customer success rates would improve. For example, is your north star metric the number of repeat users? We want to measure the potential impact.

Onboarding KPIs 92

Onboarding KPIs Customer Experience Product Research User Testing 92

Userpilot

MARCH 13, 2023

In this article, we’re going to set you up for success with a whopping 20 ideas to draw from and use in your own SaaS. What better way to gather customer feedback ? TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way. No two surveys will be the same.

Product Research 94

Product Research Customer Feedback User Testing Customer Experience 94