Roman Pichler

MAY 13, 2024

New technologies alone introduce change and uncertainty—think of the Internet of Things, Blockchain, machine learning, and generative AI, for example. Is your product still sufficiently differentiated and does it still stand out from competing offerings? Are there new market entrants?

Customer Experience 257

Customer Experience Product Research Technical Review Data Visualization 257

Gainsight

MAY 18, 2023

According to Rumelhart, “ Horizon AI has been a part of Gainsight’s technology for some time, but generative AI is the next frontier. At Gainsight, we’re all in on generative AI.” It’s clear that Digital Customer Success, powered by generative AI, is the next evolution of CS.

Generative AI 52

Generative AI Data Visualization Reporting Tools Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. It involves extrapolating existing data to predict future trends through artificial intelligence. With an increase in the number of SaaS platforms, it’s become increasingly difficult to differentiate your product.

Analytic Tools 89

Analytic Tools Data Visualization User Testing Reporting Tools 89

Userpilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. In 2023, over 26% of investments in American startups were directed toward AI-related companies. Example of AI bias. About 73% of U.S.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Department of Product

OCTOBER 5, 2023

Amazon will invest up to $4 billion in Anthropic, giving Amazon a minority ownership in Anthropic and in return, Amazon developers will be able to incorporate Anthropic’s generative AI capabilities into their work via Amazon Bedrock. If we keep to this metaphor, we know the critical place to focus is that 20% differentiation.

Analytic Tools 52

Analytic Tools Research Software Artificial Inteligence Data Visualization 52

Mironov Consulting

NOVEMBER 15, 2023

     “AI-Washing” AI-washing (see greenwashing ) is quickly announcing and shipping something (anything!) that can be labeled AI or machine learning or LLM-ish or generative.     At some point, actual ROI will determine ongoing funding.

Data Visualization 76

Data Visualization Artificial Inteligence Technical Review User Testing 76

Gainsight

JULY 11, 2023

As the technology market enters a new era, Customer Success (CS) has become a critical differentiator for businesses. Artificial Intelligence (AI). AI saves Customer Success Managers (CSMs) time by acting like a digital sidekick, serving up the content customers need without burning out the CSM team.

Analytic Tools 40

Analytic Tools Reporting Tools Data Visualization Generative AI 40