Mixpanel

FEBRUARY 10, 2021

” Free-to-paid conversions: The number of free customers that become paid customers after a defined time period. Satisfaction metrics. Satisfied customers are most likely to spread the word about your product. Customer satisfaction impacts not only your other key metrics but also your company’s brand.

Data Visualization 145

Data Visualization Systems Review Customer Experience Reporting Tools 145

Mironov Consulting

MAY 2, 2019

Let’s identify a few underlying assumptions about how industrial hardware is designed/built/sold, then map those to B2B software products. We inevitably discover that the software team needs to grow , but our ROI arguments are very weak. ( “This UX redesign will boost customer satisfaction.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Userpilot

DECEMBER 3, 2022

With CLM, you gain customer insights into customer behavior, needs, and preferences to create better customer experiences , remove product friction to manage customer churn, and maximize customer lifetime value (CLV) by retaining customers and turning them into brand advocates.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

FEBRUARY 27, 2024

TL;DR Funnel analytics describes the process of analyzing how customers progress from one stage of the journey to another. Marketing teams can use funnel analysis to find friction points in the customer journey that stop users from signing up for the product, activating , and becoming paid customers. Easy peasy.

Data Visualization 96

Data Visualization Analytic Tools Customer Experience Feedback Software 96

Userpilot

JULY 2, 2022

You are always building product enhancements, adding new functionalities and features that are meant to keep customer satisfaction high. And if you have a product that customers use regularly, adding a banner is a good way to make sure most of your customers will be aware of the new price.

User Testing 98

User Testing Feedback Software Customer Experience Customer Feedback 98

Userpilot

MAY 30, 2022

Needs-based segmentation involves segmenting customers based on their pain points, problems, needs, or motivation. The four most common needs-based segments in the business to business (B2B) market are: The price-focused segment has a more transactional way of doing business and doesn’t look for any extras to cut costs.

Data Visualization 98

Data Visualization Feedback Software Research Software Analytic Tools 98

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. A website that reflects their brand and meets the expectations of their target audience is just an example. This is where a web design firm comes in.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? Why is user adoption important? User adoption phases.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? Why is user adoption important? User adoption phases.

Analytic Tools 76

Analytic Tools Feedback Software Research Software Data Visualization 76

Userpilot

APRIL 30, 2024

Software as a Service offers specialized tools for product growth , CRM, project management, ERP, collaboration, financial management, customer service, and marketing automation. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations. Display in-app notifications with Userpilot.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Gainsight

NOVEMBER 18, 2019

According to a B2B Marketing survey, two-thirds of marketers are making CX a priority in the next twelve months. More than a quarter of those surveyed are prioritizing CX before the year-end, largely because CX is set to become the most influential factor in customers’ minds as they sort through their options in saturated markets.

Feedback Software 12

Feedback Software Data Visualization Onboarding KPIs B2B 12

Userpilot

MARCH 21, 2024

User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand. Psychographic data such as the user’s core, values, religious views, hobbies, and interests. Behavioral data delves into how ideal users make purchasing decisions and interact with brands.

Data Visualization 104

Data Visualization User Testing Customer Experience Customer Feedback 104

Userpilot

APRIL 26, 2024

The must-have features for customer tracking software in 2024 are: The ability to track customer data regarding their behaviors during events. Have built-in and custom analytics dashboards for easy data visualization. User segmentation to review how your different customers behave according to demographics and segments.

Data Visualization 100

Data Visualization Analytic Tools Reporting Tools Software Review 100

Userpilot

MAY 8, 2024

TL;DR Customer needs are customer desires, expectations, preferences , and problems to solve. Satisfying customer needs is essential for retention and loyalty. It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. What are the different types of customer needs?

Data Visualization 104

Data Visualization User Testing Customer Feedback Analytic Tools 104

Userpilot

DECEMBER 15, 2022

How does tracking NPS give you the insight you need on how to better engage customers ? By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. A dashboard makes it easier to spot trends throughout a set period. What is a good NPS score?

Feedback Software 97

Feedback Software Analytic Tools Research Software Data Visualization 97

Userpilot

SEPTEMBER 16, 2022

Customer Experience (CX) is the perception a customer has of your brand based on their interaction across all stages of the customer journey. Great customer experience causes a snowball effect that leads to more customer satisfaction , boosts loyalty , and ultimately expands word-of-mouth.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

NOVEMBER 29, 2023

CX analytics : So you can watch meaningful trends, measure your support team performance, and understand customer satisfaction levels for your product. Customizable dashboard : To configure your dashboard in a way that aligns with your brand and your specific research goals. Miro’s collaboration templates.

Data Visualization 97

Data Visualization Research Software Feedback Software Analytic Tools 97

Userpilot

NOVEMBER 20, 2022

You should digitize the customer experience because today’s customers expect to have digital experiences when interacting with any brand. They want to be able to search for companies, find reviews, interact with the website, and reach out to the brand online. Example of a customer journey map.

Customer Experience 97

Customer Experience User Testing Customer Feedback Embedded Analytics 97

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Concept testing helps to build customer relationships, understand customer needs , and gather market research data to drive decision-making.

User Testing 103

User Testing Feedback Software Product Research Analytic Tools 103

Userpilot

APRIL 14, 2024

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic and mobile app traffic and events, currently as a platform inside the Google Marketing Platform brand. You’ll be able to filter by segments, which companies users are from, or when they were last seen active.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 14, 2024

It should be capable of tracking both client and server-side events so you can have a better understanding of how users interact with your product. Analytics dashboards : These include no-code reports and dashboards that you can easily build to draw meaningful insights from collected data. User profile with top event data.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Userpilot

SEPTEMBER 23, 2022

Employ gamification to make your product more fun and engaging for your customers, thus encouraging them to stick around. Userpilot helps you collect invaluable user insights from in-app to identify drivers for customer satisfaction or dissatisfaction. What is customer churn? Customer churn rate benchmarks.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

MARCH 14, 2024

It’s particularly valuable for B2B companies and helps minimize churn. Heap’s user segmentation analysis User segmentation is crucial to implementing personalized onboarding workflows and improving product adoption. Heap lets you segment users into different groups based on their actions and properties.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

NOVEMBER 25, 2023

It’s particularly valuable for B2B companies and helps minimize churn. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. It can help you understand how users move between these platforms.

Data Visualization 67

Data Visualization Analytic Tools Feedback Software Reporting Tools 67

Userpilot

FEBRUARY 25, 2024

Ability to customize each interactive guide to fit your brand and style. The ability to trigger the user guides when specific in-app events happen is nice to have and will help you build more contextual in-app experiences. It’s worth noting here that you only get basic customization options by default. Checklist preview.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

The WYSIWYG editor lets you customize the look and feel of the checklist so that it aligns with your product’s branding. It’s worth noting here that you only get basic customization options by default. Advanced customization is only possible with CSS. Onboarding checklist editor. Checklist preview.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

FEBRUARY 25, 2024

Advanced customer segmentation to personalize your customer’s experiences. Ability to set goals for specific segments to track how users make progress toward a goal. Feature analytics dashboards like heat maps – to see how often users engage with different features. A/B test for higher adoption rates.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 25, 2024

The WYSIWYG editor lets you customize the look and feel of the checklist so that it aligns with your product’s branding. It’s worth noting here that you only get basic customization options by default. Advanced customization is only possible with CSS. Onboarding checklist editor. Checklist preview.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

OCTOBER 30, 2023

It’s particularly valuable for B2B companies and helps minimize churn. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Data Lag : Pendo’s analytics dashboards only update once per hour.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

FEBRUARY 25, 2024

The WYSIWYG editor lets you customize the look and feel of the checklist so that it aligns with your product’s branding. It’s worth noting here that you only get basic customization options by default. Advanced customization is only possible with CSS. Onboarding checklist editor. Checklist preview.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 25, 2024

Microsurveys for collecting customer experience feedback or building user persona for product personalization. Advanced segmentation options such as need-based and behavioral segmentation to personalize your user’s experience based on their needs and goals. It lacks predictive analytics features too.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

JULY 20, 2021

Customer satisfaction efforts. Customer engagement score. Your ‘customer engagement score’ is a single metric that is unique to each of your customers (free or paid trial users). This user engagement metric helps you to discover your most satisfied customers and power users.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

FEBRUARY 25, 2024

The WYSIWYG editor lets you customize the look and feel of the checklist so that it aligns with your product’s branding. It’s worth noting here that you only get basic customization options by default. Advanced customization is only possible with CSS. Onboarding checklist editor. Checklist preview.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 25, 2024

The WYSIWYG editor lets you customize the look and feel of the checklist so that it aligns with your product’s branding. It’s worth noting here that you only get basic customization options by default. Advanced customization is only possible with CSS. Onboarding checklist editor. Checklist preview.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 52

Userpilot

FEBRUARY 25, 2024

Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. Like most B2B we have an over-reliance on email as a comms channel for both product adoption, training, and wider marketing comms.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. Like most B2B we have an over-reliance on email as a comms channel for both product adoption, training, and wider marketing comms.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52