Userpilot

SEPTEMBER 12, 2024

Dealfront is a platform designed to enhance sales and marketing efforts by providing teams with reliable and compliant B2B data. The company adopted Userpilot as a feedback platform to enable stakeholders to report issues with data accuracy. The data team then verifies and corrects the feedback, ensuring data reliability.

Data Visualization 105

Data Visualization Product Research Embedded Analytics Feedback Software 105

Mind the Product

MARCH 7, 2018

This approach is pretty common in B2B companies: in a world of high-touch sales cycles and complex products, getting hands-on with support requests and product problems used to be an important part of the product manager’s job description. You shoulder the burden and – personally – work out a fix.

Data Visualization 143

Data Visualization Analytic Tools Feedback Software Product Research 143

Sachin Rekhi

OCTOBER 15, 2019

Listen: Lean B2B Blog | YouTube | Transcript. I joined Etienne Garbugli on his Lean B2B Podcast a few weeks back to share my best practices on getting actionable user feedback for your product. If any of these topics interest you, I'd encourage you to have a listen.

User Testing 68

User Testing Customer Feedback Product Research Feedback Software 68

Usersnap

AUGUST 26, 2021

With every customer interaction, they can extract feedback for the right department to address it. Here’re 4 best practices for CS teams take charge of customer feedback loops: Understand the job-to-be-done of each issue and if there are other related problems the customers wish the product can solve.

User Testing 119

User Testing Feedback Software Customer Feedback Product Research 119

Intercom, Inc.

JANUARY 20, 2022

But I think for the rest of us, building B2B or B2C SaaS tools, speed actually matters a whole bunch. You get these nice feedback loops with the rest of the company that reinforce the feeling that you’re making progress fast. ” Paul: I don’t have a dashboard, but Darragh and I will look at key things, for sure.

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Feedback Software Reporting Tools Product Research Data Visualization 249

Userpilot

DECEMBER 15, 2022

Follow up with respondents and close the feedback loop. Here are a few ideas: ask detractors to provide feedback, offer incentives to passives, and ask promoters to participate in beta tests. The NPS software you choose will automatically calculate the survey results and visualize them on a dashboard.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

MARCH 21, 2024

The B2B Customer Profile Template captures in-depth insights into business clients, aiding in developing strategies for partnership and revenue growth. This feedback loop is crucial for driving product improvements and enhancing customer satisfaction. ” Monitor product usage with different dashboards in Userpilot.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

Userpilot

JULY 22, 2025

But it doesn’t give you built-in funnels, cohort analysis , feature‑usage tracking, or in‑app behavioral dashboards. Our analytics dashboards are always up to date and pull directly from warehouse data, without requiring additional pipelines. Collect user feedback through in-app surveys, such as NPS, without relying on engineering.

Analytic Tools 66

Analytic Tools Feedback Software Data Visualization Reporting Tools 66

Userpilot

NOVEMBER 29, 2023

Customizable dashboard : To configure your dashboard in a way that aligns with your brand and your specific research goals. Where you can create public roadmaps, collaborate with customers on research, and make design choices based on customers’ feedback. Professional: $115 per month per agent. #3

Research Software 104

Research Software Data Visualization Feedback Software Analytic Tools 104

Usersnap

MAY 26, 2020

and in the past 20 years I was in the B2B industry, always surrounded by web technology. So, how did we start our customer feedback journey? In the next step, we wanted to include customer feedback loops in every step of the customer journey. Feedback was hard for us to collect. Schremser, Head of Growth.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

JULY 13, 2023

Within the B2B company space, the industry average conversion rate ranges from 14% to 25%. NPS Analytics Dashboard in Userpilot. After identifying the pain points, you should proactively eliminate them and close the feedback loop. It lets you understand if your company is doing good or needs to improve its performance.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

NOVEMBER 20, 2022

Collect customer feedback with CX surveys, and then act on that feedback to improve your product. Don’t forget to close the feedback loop by notifying customers of the changes you made. An example of UI feedback. Don’t forget to follow up with those who left feedback to close the feedback loop.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

APRIL 24, 2024

What’s the conclusion for companies offering B2B SaaS solutions? And differentiate between positive, neutral, and negative feedback. Apart from being a massive time-saver, it allows you to close the feedback loops quickly.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

AUGUST 7, 2019

That’s the reason why focusing your efforts on what happens after you make the deal is also an important part of every B2B SaaS company. Build outstanding feedback loops. Feedback is crucial for understanding your customers’ experiences, needs and issues. Either way, online reviews can be a good source of feedback.

Customer Experience 68

Customer Experience Feedback Software User Testing Customer Feedback 68

Userpilot

SEPTEMBER 27, 2023

Over 53% prefer to make purchase decisions without any interactions with the sales team, and 20% of B2B customers are happy to do so for single purchases between $500k and $5 million, according to a 2021 McKinsey study. As users submit their feedback, make sure to close the feedback loop by acknowledging it and acting on it.

Feedback Software 105

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 105

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. To make sure your customers feel heard and realize the value of your brand, you must close the feedback loop by acting on it. Pendo’s dashboard.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

FEBRUARY 27, 2023

A great majority of SaaS B2B companies invest in user onboarding (96%), including personalized experiences (71%), frictionless sign-up flows (74%), and welcome screens (79%). 46% of B2Bs and 37% B2Cs use onboarding videos. 79% of B2B SaaS companies use a welcome screen. Feedback loop. Airtable onboarding tooltip.

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Customer Feedback 105

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. To make sure your customers feel heard and realize the value of your brand, you must close the feedback loop by acting on it. Pendo’s dashboard.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

JUNE 19, 2024

For example, a company launching a new consumer product might require a strong focus on user research and competitive analysis, while a B2B SaaS company might prioritize experience with product usage data and analytics. Develop and maintain dashboards, reports, and other tools to visualize and communicate key findings to stakeholders.

Data Visualization 52

Data Visualization User Testing Analytic Tools Research Software 52

Userpilot

MAY 21, 2024

Nevertheless, what qualifies as a satisfactory churn rate can differ markedly depending on various elements such as business model specifics, industry type, whether it’s B2B or B2C market-oriented, and even organizational scale. These statistics provide businesses with a benchmark to assess their own levels of customer retention.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Sachin Rekhi

OCTOBER 25, 2016

While every product team I've worked with leverages customer feedback to inform product decisions in some way, most fall short of designing their customer feedback loop to maximize the benefits to the product team of gathering, recording, and synthesizing feedback. Catalog Your Sources of Feedback.

Product Research 139

Product Research Feedback Loop Feedback Software User Testing 139

Userpilot

SEPTEMBER 16, 2022

Listening and acting on feedback to close the feedback loop. Considering the impact of recurring revenue, retention , churn, and referrals, customer experience is especially important in a B2B SaaS model. Or else, their feedback would feel like wasted time, and the feedback loop will die off.

Customer Experience 98

Customer Experience Feedback Software User Testing Customer Feedback 98

Intercom, Inc.

OCTOBER 29, 2020

The way you talked to your customers was by exporting your PayPal dashboard because everyone used PayPal for subscription back then. And that’s unusual for a B2B software company. Getting that right feedback loop in place makes the future very bright. And I think that’s a real advantage.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Userpilot

FEBRUARY 24, 2025

It comes from surveys, interviews, and feedback forms. For example, a user might say they find a dashboard confusing or a feature useful. Usability tests (with verbal feedback) – This is where you watch users actually use your product, and think aloud as they do. For example, we have various dashboard templates.

Data Visualization 52

Data Visualization User Testing Product Research Customer Feedback 52