Haines-Group

JANUARY 26, 2024

Software/ SaaS While overall software suffers a relatively low average churn rate, the rate differs between B2B software at 4.5% In the quartile of products that have the lowest churn rates the average is about 3% for both B2B and B2C, which means the best of the best have churn rates even lower than that. for B2B products and 9.7%

Data Visualization 78

Data Visualization Research Software User Testing Feedback Software 78

The Product Coalition

FEBRUARY 3, 2022

This article provides analytical framework and tactical steps to collect targeted customer feedback to improve B2B SaaS products. For B2B products, the cohort could be revenue cohort*, number of users per customer cohort*, time period, etc. For B2B customers, it is feasible and efficient to have a call for direct feedback.

Data Visualization 154

Data Visualization Customer Feedback User Testing Analytic Tools 154

The Product Coalition

JUNE 11, 2022

In the B2B hemisphere, change goes hand and hand with new products. B2B product leaders, I am calling you out on the dreaded implementation phase. file extracts, reports, and an interactive dashboard. Yet we continue to think our customers won’t mind changing to use our products. But should it? The answer?—?don’t

Customer Experience 139

Customer Experience User Testing Data Visualization Analytic Tools 139

Mixpanel

NOVEMBER 8, 2021

As a VP of Product at Roam Digital, a full service consultancy, I’ve had the opportunity to work on a wide range of B2B and B2C products. One great example was a dashboard aggregation product we developed with a client. For us, it was that act of adding at least three tools to their dashboard. I couldn’t recommend it higher.

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

Mixpanel

MARCH 16, 2020

I open up Mixpanel with dashboards to explain specific behaviors, which helps me orientate stakeholders and set priorities. The post Metrics that matter to Seelk: How B2B eCommerce companies can measure user engagement appeared first on Mixpanel. Mixpanel: How are you sharing product data with broader organization?

Onboarding KPIs 64

Onboarding KPIs B2B Data Visualization Customer Feedback 64

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. According to our research, 54% of B2B support teams are seeing increased volume, along with 45% of B2C support teams.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Sachin Rekhi

FEBRUARY 16, 2020

For example, when we were building LinkedIn Sales Navigator, we knew that we wanted to target B2B sales professionals. Execution: Metrics Dashboards. Too many metrics as well as too few metrics are both challenges that can make dashboards ineffectual.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Mironov Consulting

MAY 2, 2019

Let’s identify a few underlying assumptions about how industrial hardware is designed/built/sold, then map those to B2B software products. Companies with decades of industrial hardware success often have trouble adapting their standard operating procedures to digital offerings.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Mixpanel

OCTOBER 19, 2023

When most people think about data cultures, they imagine multi-screen dashboards with a dizzying array of charts and numbers. How to build a data culture Don’t focus on tools or data for data’s sake Building a data culture doesn’t mean training everyone on your team to write SQL code or constructing advanced dashboards.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Software Review 98

Product Talk

MAY 13, 2020

By the time you see revenue (or a lack of it)—whether it’s in a dashboard, cash in the bank, or a cancellation notice from a churned customer—it’s too late to take corrective action. But what about a product team with longer renewal cycles, perhaps a B2B SaaS product on annual or multiyear contracts? Tweet This.

Product Research 355

Product Research User Testing Customer Experience Feedback Software 355

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. This guide will walk you through what it is, why you need one, and how to build your very own dashboard. TL;DR A SaaS dashboard can be used to track important metrics and key performance indicators.

Data Visualization 94

Data Visualization Onboarding KPIs KPI Dashboard 94

Sachin Rekhi

OCTOBER 15, 2019

Listen: Lean B2B Blog | YouTube | Transcript. I joined Etienne Garbugli on his Lean B2B Podcast a few weeks back to share my best practices on getting actionable user feedback for your product. If any of these topics interest you, I'd encourage you to have a listen.

User Testing 67

User Testing Customer Feedback Product Research Feedback Software 67

UX Studio

APRIL 11, 2024

AI design tools cannot consider deeper context For now, AI design tools mostly react to prompts that provide details about the style, device, and specific features within an app, such as a dashboard. However, we haven’t noticed any AI design tools that can tackle more specialized use cases and complex interfaces like enterprise or B2B.

Research Software 77

Research Software Feedback Software Customer Feedback User Testing 77

Userpilot

APRIL 23, 2021

Benefits of user personas B2B SaaS User Persona Examples B2B SaaS Examples with Multiple User Personas – Userpilot, ActiveCampaign, Kontentino 1. B2B SaaS User Persona Examples. B2B SaaS Examples with Multiple User Persona Examples – Userpilot, ActiveCampaign, Kontentino. All in one dashboard.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Mixpanel

AUGUST 23, 2023

Since we are a B2B company, our P8 setup is structured to support analysis at multiple levels, such as users, domains, or Salesforce accounts. Note: This is an example dashboard, not real Mixpanel company data. Note: This is an example dashboard, not real Mixpanel company data.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Customer Experience 52

Usersnap

JULY 1, 2020

We pivoted the data to compare trends of B2B companies versus B2C, highlighting the companies with established CX practices and strategies. The ownership of CX differs in B2B and B2C business models. 56% of B2C companies stated they have a CX or VOC team, which is substantially higher compared to B2B companies.

Data Visualization 98

Data Visualization Reporting Tools Customer Experience User Testing 98

Userpilot

MAY 7, 2024

Salesflare Salesflare is an intelligent CRM platform for small and medium-sized businesses, particularly those operating in B2B sectors. This is where an analytics dashboard comes in. With a dashboard like the one below, you’ll instantly get a snapshot of your key metrics and know which is improving. Salesflare welcome page.

Feedback Software 59

Feedback Software Analytic Tools Reporting Tools Customer Communications 59

The Product Coalition

SEPTEMBER 13, 2022

We predict B2B eCommerce site sales will reach nearly $ 1.77 Develop operational dashboards. SaaS platforms work with a B2C sector, so there is little to no B2B support. We predict US retail eCommerce sales growing 16.1% in 2021, going up to $1.06 trillion in the next year. trillion (2022), a 12% increase from 2021.

Data Visualization 116

Data Visualization User Testing Software Developers Software Development 116

Lenny Rachitsky

MARCH 5, 2024

B2B versus B2C). Finally, B2C products often see more signups than B2B products, thanks to a broader target market. The average B2B startup might get 50 to 300 signups and consider it a great success, whereas B2C productivity tools can get 500 to 1,500 signups on average. Most founders I know recommend launching early and often.

Startups 118

Startups Feedback Software Onboarding KPIs Technical Review 118

Userpilot

JANUARY 9, 2023

Both product personas (B2B) and user personas (B2C) describe somebody who users the product while buyer personas describe those who decide to buy products. The term user persona is mostly used in B2C while product persona is more common in B2B contexts. Company: B2B SaaS with 11-50 employees. Interested? Job title: UX Designer.

Feedback Software 91

Feedback Software Research Software Analytic Tools User Testing 91

The Product Coalition

JUNE 28, 2020

I did a bit of research on the cost-benefit of having a centralised dashboard to manage client’s ads with the selected channels and running multiple channels for individual clients. While the designer was busy sketching out the interface and other web pages, the dev was equally busy coding the dashboard and figuring out the integrations.

Data Visualization 130

Data Visualization Technical Review Software Review Product Management 130

ProductPlan

MARCH 4, 2022

Note: We’ll assume your company sells B2B SaaS software. Let’s say that when you drafted the bio for your persona, you had learned that the typical user of your B2B app would be using it in an office. Your user would be interacting with your app on a large desktop screen, capable of clearly displaying your app’s entire dashboard.

Customer Experience 84

Customer Experience Customer Feedback User Testing Feedback Software 84

Amplitude

SEPTEMBER 21, 2020

B2B SaaS Funnel Analysis. B2B SaaS products help users complete a business task. After launching a new feature called “Activity Dashboard,” MINDBODY used a funnel analysis to see how the addition impacted their conversion goal: booking classes. Many operate on a subscription model.

Analytic Tools 124

Analytic Tools Research Software User Testing Data Visualization 124

Userpilot

SEPTEMBER 28, 2022

In the article, we explore what anticipatory design is, discuss its benefits, identify its elements and look at a few good examples in B2B and B2C products. Some good examples of anticipatory design applications include: Canva uses anticipatory design to simplify and personalize user dashboards so they can create their artwork in less time.

Data Visualization 86

Data Visualization Feedback Software Customer Experience Customer Feedback 86

Userpilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. Note that what qualifies as “adoption” varies for different B2B SaaS businesses.

Analytic Tools 74

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 74

Userpilot

DECEMBER 15, 2022

Relationship NPS programs are ideal if you run a B2B or SaaS company because you can measure customer satisfaction once a relationship has been established, and your customers have had time to form an opinion of your organization. The NPS software you choose will automatically calculate the survey results and visualize them on a dashboard.

Feedback Software 91

Feedback Software Analytic Tools Research Software Data Visualization 91

Userpilot

MARCH 14, 2023

Freemium conversion rate benchmarks in B2B According to Databox , SaaS B2B companies that target small businesses achieve a conversion rate in the region of 6-10%. The average free-to-premium conversion rate for SaaS or B2B Web Apps is 3%. Features & Events Dashboard in Userpilot.

Feedback Software 95

Feedback Software Analytic Tools User Testing Data Visualization 95

Mixpanel

FEBRUARY 10, 2021

B2B SaaS with long adoption cycles), KMs are lagging indicators of work done (e.g. Some tactics I’ve found useful for using metrics: Treat your metrics dashboard like a product. In healthy companies with a strong sense of individual ownership, the thinking goes: If sales can’t or doesn’t sell my product, that’s still my problem. .

Data Visualization 145

Data Visualization Systems Review Customer Experience Reporting Tools 145

Userpilot

APRIL 30, 2024

Userpilot is a leading B2B product growth tool that excels at in-app engagement , product analytics, customer feedback collection, customer support, and integrations. Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard. Display in-app notifications with Userpilot.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Reporting Tools 86

The Product Coalition

JANUARY 18, 2022

In other words, a supportive hand for all kinds of businesses, from retail e-commerce to B2B software. It offers a collaborative inbox that allows the sales teams to connect with technical support where you don’t have to switch to any app and everything can be done over a dashboard. Yes, Live chat software! Let’s dive in, #1?—?Drift

Feedback Software 124

Feedback Software Customer Communications Software Review Data Visualization 124

Userpilot

APRIL 24, 2024

What’s the conclusion for companies offering B2B SaaS solutions? Analyze customer data in real-time AI can provide product teams with dashboard visualizations of real-time data, highlighting trends, anomalies, and patterns. And differentiate between positive, neutral, and negative feedback.

Analytic Tools 71

Analytic Tools Feedback Software Data Visualization Reporting Tools 71

Amplitude

DECEMBER 18, 2018

Broadcast impact across your entire organization with TV-mode Dashboards! With TV Mode for Dashboards, you can post large-format visuals of product metrics on televisions and other public displays so everyone within your company can see how the product is performing. Available for all customers. Available for all customers.

Data Visualization 65

Data Visualization Customer Experience User Testing Customer Feedback 65

Revulytics

SEPTEMBER 18, 2019

In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager. This makes analytics data tangible, enabling you to combine input from various data sources and analytics tools into a super-flexible dashboard.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

The Product Coalition

MAY 28, 2020

liking to UX studies, mockups, and KPI dashboards). As the current Director of Product for MSTS , he leads teams to build software platforms that remove the drama of B2B invoicing and collections. questions on feedback from stakeholders), entrepreneurial spirit, and product craft (e.g.

Development 78

Development Data Visualization Product Management Product Manager 78

The Product Cafe

FEBRUARY 4, 2024

When it comes to B2B SaaS products, the investment stage may take various forms, such as users customizing their dashboard using a product management tool, contributing customer data, or setting up integrations and workflows that adapt the software to their business processes.

Feedback Software 59

Feedback Software Data Visualization Customer Experience User Testing 59

Userpilot

FEBRUARY 25, 2024

Feature analytics dashboards like heat maps – to see how often users engage with different features. Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. A/B test for higher adoption rates.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 25, 2024

Basic analytics – While the analytics feature offered by GainsightPX is powerful, it can get difficult to drill deeper into the data due to the numerous dashboards and widgets. Like most B2B we have an over-reliance on email as a comms channel for both product adoption, training, and wider marketing comms.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52