Userpilot

AUGUST 24, 2022

Are you wondering which SaaS automation tool to use for your business? In this guide, you’ll learn about the best automation tools you should be using in your SaaS. SaaS automation is a way of making manual processes automated with the use of a SaaS service. So let’s get started!

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Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? We handpicked a few of the best SaaS walkthrough examples and explained what made them great. TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

The Product Coalition

JANUARY 18, 2022

If you are looking for something more on Live Chat software, then this post is for you! Yes, Live chat software! In other words, a supportive hand for all kinds of businesses, from retail e-commerce to B2B software. In this post we’ll have a look at some of the top live chat software providers that you can opt for?—?from

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Feedback Software Customer Communications Software Review Data Visualization 122

Userpilot

APRIL 18, 2024

Also, it helps tailor your marketing efforts, so your messaging aligns with each segment. Schedule a demo to see the platform in action. It enables you to delight users with personalized in-app experiences , feature recommendations, marketing campaigns, and more. Why segment customers?

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Mixpanel

APRIL 18, 2024

Believe it or not, rolling out a new product can be a lot trickier for B2B companies. Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours.

Data Visualization 101

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Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks!

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Userpilot

MAY 19, 2024

TL;DR GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app.The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

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UX Studio

APRIL 11, 2024

Anyone can generate images and designs in different styles with a few words, and naturally, this affects design and AI design tools. We have reviewed current AI design tools to understand their capabilities, strengths, and limitations so we can understand the impact AI will have on the design industry and on our work as designers.

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Userpilot

APRIL 24, 2024

TL;DR Challenge : Lisa, our UX researcher, found it difficult to recruit participants for usability tests via email since B2B users are busy individuals with cluttered inboxes. Solution : Lisa realized she needed a channel with less distraction and more engagement, leading her to choose our own product for inviting users.

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Userpilot

MAY 8, 2024

Implement customer feedback promptly and keep customers in the loop. Announce and drive adoption of new features with consistent messaging across channels. Ensure clear and consistent product messaging through quality copywriting. Anticipate future customer needs and work proactively to find solutions.

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Userpilot

MAY 17, 2024

TL;DR Google Analytics is a web analytics service offered by Google that tracks and reports website traffic and mobile app traffic and events, currently as a platform inside the Google Marketing Platform brand. Slice and dice data to uncover trends and see live updates on how people use your app.

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Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. How concept testing can help: You can gather feedback about a new UI design with a survey showing an image of the wireframe design. Book a demo and get started! What is concept testing?

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User Testing Feedback Software Product Research Analytic Tools 105

Userpilot

AUGUST 24, 2023

After all, Userpilot is already a powerful analytics tool and we’re simply adding new features that have been available only in dedicated product analytics tools so far. As the competition in the B2B SaaS space is growing, SaaS companies need even better product analytics to drive product growth.

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Userpilot

SEPTEMBER 27, 2023

Product-led growth is one of the big SaaS buzzwords. Our ultimate guide explores what PLG is, how it differs from different growth strategies, and why product-led growth matters for SaaS businesses. Contextual upsell messages highlight the benefits of the premium plan when users need them most.

Feedback Software 105

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 105

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. So let’s dive in and see what B2B SaaS metrics you need to track to unlock growth.

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Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

MAY 30, 2024

For Google, this is finding an answer to a challenging question, for Facebook – connecting with 7 friends in 10 days, and for Slack – sending 2000 messages. Without the Aha moment, users are unlikely to activate the product or feature and adopt it as a solution to their problems. Target them with an in-app survey.

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Userpilot

MARCH 14, 2023

How do you boost your freemium conversion rate and accelerate your SaaS growth? This allows them to collect usage data and customer feedback to improve the product. A SaaS conversion rate normally ranges between 1% and 10%. If your users are not converting, run in-app surveys to uncover the causes.

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Userpilot

JULY 20, 2021

Are you looking for the best tactics to increase user engagement for your SaaS product in-app? In this article, you’ll learn all you need to know about increasing user engagement in SaaS: What user engagement is. User engagement for SaaS products involves tracking and measuring all interactions your users have with your product.

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Userpilot

DECEMBER 15, 2022

Follow up with respondents and close the feedback loop. Here are a few ideas: ask detractors to provide feedback, offer incentives to passives, and ask promoters to participate in beta tests. The best tools to use to track NPS are Userpilot and SatisMeter. To measure NPS, you first need to build and run in-app NPS surveys.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

JULY 6, 2023

You know there’s no one-size-fits-all solution. So you need to find the tool that works for your unique goals and needs. Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. What is SurveyMonkey?

Data Visualization 98

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Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What are product analytics tools? Let's get started… TL;DR.

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Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty. For example, customer service reps may use CRM software to keep track of customer complaints or inquiries and manage customer support tickets.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

APRIL 20, 2022

Looking for ways to engage your SaaS users in a way that drives freemium to premium conversions more efficiently? SaaS companies that cater to small businesses have higher freemium conversion rates than those that serve medium-sized companies. Keep in-app upgrade prompts contextual if you must upsell free users. Let’s dive in!

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Userpilot

APRIL 23, 2023

What’s in-app onboarding? How’s web mobile app onboarding different from web app onboarding? We also look at The characteristics of good onboarding, Best practices, Mistakes to avoid, Some excellent examples of its implementation, And tools you can use to deliver outstanding onboarding experiences for your users.

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Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Both product personas (B2B) and user personas (B2C) describe somebody who users the product while buyer personas describe those who decide to buy products. Interested? Book the demo!

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

MARCH 21, 2024

You can collect data via multiple sources, such as feedback surveys , user interviews, product data analytics , and firsthand observations from your customer-facing teams Create a high-level customer journey map with all the relevant touchpoints to contextualize the collected data. Then, create user segments around these similarities.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

Userpilot

FEBRUARY 25, 2024

Looking for an effective interactive user guides tool and wondering if GainsightPX is the best option for your SaaS company? TL;DR GainsightPX is a good choice for interactive user guides and it comes with features such as user segmentation, onboarding checklist, tooltips, and in-app messaging.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective onboarding automation tool and wondering if GainsightPX is the best option for your SaaS company? GainsightPX is one of the most prominent product experience platforms in the market. This could be quite pricey if you’re on a budget and it’d be best to opt for a platform that’s more affordable.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer experience tool and wondering if GainsightPX is the best option for your SaaS company? TL;DR GainsightPX is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective product experience tool and wondering if GainsightPX is the best option for your SaaS company? TL;DR GainsightPX is a good choice for product experience and it comes with features such as user segmentation, interactive walkthroughs, onboarding checklist, and in-app resource center.

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Feedback Software 52

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

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Feedback Software User Testing Customer Feedback Data Visualization 119

Userpilot

SEPTEMBER 16, 2022

Listening and acting on feedback to close the feedback loop. Fixing empty states with in-app messaging and pre-made templates, like Userpilot. Offering self-service support so users can access a help center inside your app. Collecting passive feedback with in-app surveys , like Miro.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

FEBRUARY 25, 2024

Looking for an effective product adoption tool and wondering if GainsightPX is the best option for your SaaS company? GainsightPX is one of the most prominent product experience platforms in the market. This could be quite pricey if you’re on a budget and it’d be best to opt for a platform that’s more affordable.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

MAY 30, 2022

Adopting a needs-based segmentation approach leads to a clearer understanding of the market and better-tailored messages for customer segments. Feature request surveys are another good way of understanding your new users’ needs by getting feedback on the features. The 3 best tools are Userpilot , Baremetrics, and Segment.

Data Visualization 98

Data Visualization Feedback Software Research Software Analytic Tools 98

Userpilot

FEBRUARY 25, 2024

Looking for an effective feature adoption tool and wondering if GainsightPX is the best option for your SaaS company? GainsightPX is one of the most prominent product experience platforms in the market. This could be quite pricey if you’re on a budget and it’d be best to opt for a platform that’s more affordable.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective new customer onboarding tool and wondering if GainsightPX is the best option for your SaaS company? GainsightPX is one of the most prominent product experience platforms in the market. This could be quite pricey if you’re on a budget and it’d be best to opt for a platform that’s more affordable.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Usersnap

MAY 26, 2020

Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. and in the past 20 years I was in the B2B industry, always surrounded by web technology. Hello everyone, my name is Klaus-M.

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