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Top Customer Success Trends To Watch For In 2020
Gainsight
DECEMBER 23, 2019
So on the top, human first leadership, the idea is basically, although customer success as we’ll talk about is a lot about data analytics and renewals and things like that. Another theme is the idea of human first leadership. So in the B2C world, everyone wants to capture a customer’s feedback. There’s a huge gap.
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