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8 Ways to Provide After-Hours Support in SaaS

Userpilot

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. 7 easy ways to provide after-hours support without breaking the bank. How a tool like Userpilot can help you build self-service support resources, code-free. Product documentation articles. Case studies.

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B2B Marketing Automation: 12 Effective Ways to Grow Your Business

Userpilot

B2B marketing automation helps businesses grow faster, while not breaking the bank. How do you effectively implement B2B marketing automation into your existing product marketing activities? In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams.

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Collecting In-App Feedback: Best Tactics and Tools for SaaS

Userpilot

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. TL;DR In-app feedback is all the customer opinions and feelings about your product that are gathered from in-app surveys (surveys that show up inside your app). Example of a CES survey.

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How to Increase Customer Lifetime Value with Personalized Retention Marketing?

Userpilot

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing.

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Collecting In-App Feedback: Best Tactics and Tools for SaaS

Userpilot

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. TL;DR In-app feedback is all the customer opinions and feelings about your product that are gathered from in-app surveys (surveys that show up inside your app). Example of a CES survey.

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Voice of Customer: Why VoC should lead your product development process

Usersnap

Many software and internet companies with great product ideas and rocket high initial growth rates have failed to achieve product/market fit. The key reason behind lies not in quality management or financing, but in the incompetence to understand and meet the wants and needs of the market. Production. SurveyMonkey.