Userpilot

SEPTEMBER 23, 2022

Curious about the Customer Happiness Index (CHI) and how it affects your growth? Read on as we explore what CHI means for SaaS companies. The Customer Happiness Index literally measures happiness at different stages of the customer journey. How to measure the Customer Happiness Index?

Feedback Software 88

Feedback Software Analytic Tools Customer Experience User Testing 88

Userpilot

JULY 25, 2022

Companies that are proactive about customer loyalty will eventually build a pool of die-hard fans. These customers will be committed to the brand and not easily swayed by availability, price, or any juicy offer from competitors. Account expansion is easier with existing customers than with new users. What is customer loyalty?

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Feedback 97

Userpilot

SEPTEMBER 13, 2022

Knowing how to measure customer satisfaction is the key to unlocking insights that improve user sentiment , boost customer retention, and speed up growth. In this article, we cover: Why you need to measure customer satisfaction. The key metrics involved in customer satisfaction. Let’s get started.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools User Testing 98

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together. What is customer success?

Customer Experience 90

Customer Experience Feedback Software Customer Feedback User Testing 90

Userpilot

JULY 18, 2022

How can customer loyalty analytics help you understand the retention potential? Is customer loyalty analytics the same as customer retention analytics? In SaaS, customer loyalty is extremely important, but it takes time to achieve. What is customer loyalty in SaaS? What is customer loyalty analytics?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

NOVEMBER 8, 2022

This article covers all you need to know to create a solid GTM strategy for your SaaS startup or B2B business model. Confirming you have product-market fit before launching your product ensures you have customers who are happy to pay for your product, use it, and share the word about it.

Feedback Software 94

Feedback Software User Testing Product Research Strategy 94

Userpilot

FEBRUARY 16, 2022

Product performance benchmarks exist because they help you identify ways to make your product better in a highly-competitive SaaS market. You’d also identify product performance gaps plus outdated features that need to be phased out from your SaaS product. They can also keep an eye on changes in customer behavior over time.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Product Research Customer Experience 98