Userpilot

OCTOBER 31, 2024

When it comes to collecting customer feedback, it offers a survey template library, which includes all industry-standard surveys, like NPS and customer satisfaction surveys. The survey settings allow you to send it to a specific user group and set it to appear at regular intervals, for example, every 3-4 months.

Feedback Software

UX Planet

JUNE 9, 2025

It bridges the gap between observation and action, transforming scattered (and messy) information into clear, prioritised insights that can drive product strategy. Alignment with metrics Articulate how addressing each insight impacts key metrics like conversion, retention, or user satisfaction.

Data Visualization

Gainsight

JUNE 25, 2025

For Customer Success leaders, the pressure to drive not just retention but also revenue growth is intensifying. Customer Success teams are no longer simply the keepers of customer satisfaction; they are rapidly evolving into critical drivers of expansion and revenue outcomes.

Analytic Tools

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. When customizing insights for this group: Keep it brief and outcome-oriented. Highlight risks to revenue, customer satisfaction, or timelines.

User Testing

Userpilot

MARCH 9, 2025

The long answer: once you know what your customers want, you reduce the risk of product failure. Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. For example, 71% of customers now expect far more personalization than before.

Research Software

Userpilot

MARCH 30, 2025

Pre-filled or suggested actions based on users jobs-to-be-done (JTBD) : Personalize their experience from the start, guiding them toward meaningful actions. You must personalize your onboarding journeys based on users JTBDs, goals, and pain points. Create custom playlists on Spotify. Localize your mobile content with Userpilot.

Analytic Tools

Modus Create

JULY 8, 2025

In this blog, I break down the key value drivers, share practical examples, and explain the leadership mindset needed to capture AI’s potential for your product teams. Business outcomes such as quicker customer satisfaction and revenue growth. The quality and reliability of AI-generated code.

Feedback Software

Userpilot

JULY 17, 2025

Manual tracking in spreadsheets Using a dedicated analytics tool We aren’t actively tracking it When a user shows signs of churning, what’s your typical response? Your strategy for re-engaging users can make the difference between losing a customer and building loyalty. What is customer churn?

User Testing

Modus Create

FEBRUARY 12, 2025

This evolution allows teams to prioritize prevention over remediation, significantly enhancing efficiency and customer satisfaction. Organizations adopting predictive testing are setting new benchmarks for reliability and speed, delivering products that exceed user expectations.

Analytic Tools

Centercode

AUGUST 13, 2025

Learn about delta testing Resources By Type  Blog  Ebooks & Guides  Events & Webinars  Case Studies  Podcast Featured Content The Definitive Guide to Delta Testing What is delta testing and how are tech leaders using it to deliver customer insights throughout agile development? This guide has all the answers.

Feedback Software

Gainsight

APRIL 11, 2025

They’re also scalable, helping you extend the reach of your customer-facing teams, so that a small team can do the work of many, even as your user base climbs into the tens of thousands or more. Combining a smart foundational strategy with execution via a community platform will help you bring your community vision to life.

Customer Feedback

UX Planet

JULY 1, 2025

Keep an eye out for a future blog post) While words are what we do, we need to think of content design as more than just the words we see. The true value of content design lies in building and structuring information that meets user needs. These include task success rates, customer satisfaction scores and conversion rates.

Data Visualization

Modus Create

APRIL 25, 2025

This blog explores how AI supercharges DevEx when done rightand why it belongs at the center of your business strategy. Just as companies track customer satisfaction and engagement, organizations can quantify DevEx with frameworks designed to highlight areas for improvement. Thats changing.

Feedback Software

Roman Pichler

DECEMBER 4, 2023

My intention with this article is to show how product teams can use a product strategy to guide their discovery work and maximise the chances of creating successful products. Luckily, there is a solution: Using a validated product strategy that provides the input of the product discovery work. [5] In other words, it must be validated.

Product Research

Folding Burritos

DECEMBER 4, 2019

Bugs can be valued in terms of quality outcomes like reducing support needs or improving user satisfaction. Well, th at’s the role of a product strategy. My favorite definitions of strategy are the simplest I’ve found. The one I use most is this: a strategy is what we choose to do.

Customer Experience

Userpilot

JUNE 25, 2023

Collecting user feedback is a key element of any product growth strategy. TL;DR The customer satisfaction (CSAT) score is a metric that measures how customers feel about your product and how many satisfied customers you have across your total user pool. How to measure customer satisfaction?

Customer Satisfaction

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention.

Customer Satisfaction

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Send CSAT surveys to measure overall customer satisfaction with your product.

Customer Satisfaction

Userpilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. The 5 types of customer satisfaction survey questions are: 1. What is a customer satisfaction survey?

Customer Feedback

Userpilot

FEBRUARY 2, 2023

In the process of setting up a user feedback system and looking for successful customer satisfaction survey examples to inspire you? In this article, we will go over the basics of creating a customer satisfaction survey – questions to include, design best practices, and also show you some helpful templates.

Customer Satisfaction

Intercom, Inc.

OCTOBER 24, 2018

With more than 30,000 customers and 100 people on the Customer Support team, we’ve come a long way from the team of just nine when we first shared a blog post on using Intercom to support our customers. Launch intelligent and cost effective solutions that don’t degrade the customer or employee experience.

Reporting Tools

Userpilot

JUNE 28, 2023

Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. When used correctly, customer feedback can shape your growth strategy, help you detect issues, improve your brand image, and increase customer loyalty.

User Testing

The Product Coalition

JULY 6, 2023

PLG is an emerging concept revolutionizing how businesses attract, retain, and grow their user base. This blog post will cover what precisely product-led growth is and how you can implement it. First, it’s crucial to create a culture of being customer-centric.

Research Software

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products.

Onboarding KPIs

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software

Userpilot

AUGUST 1, 2024

Product marketing is the process of bringing a product to market, and a well-curated product marketing strategy is key to understanding customer needs and driving adoption. In this article, we explore the key steps product managers follow to create a successful product marketing strategy, including some successful real-world examples.

Research Software

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. A customer journey map.

Analytic Tools

Userpilot

DECEMBER 22, 2022

You’ll identify and address pain points quickly, leading to increased user satisfaction. This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Churn happens when a customer stops doing business with you. Poor customer service.

Data Visualization

Userpilot

SEPTEMBER 16, 2024

What product marketing strategies can you use to increase your chances of success? To answer this, let’s explore: What a market development strategy is. A step-by-step process to build a viable market development strategy. Slack localized its product for international markets, boosting its global user base.

Research Software

Userpilot

APRIL 30, 2024

Wondering what a marketing growth strategy is? From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Start building your marketing growth strategy by setting goals. What are the four growth strategies?

Analytic Tools

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. A robust customer success strategy enables customers to get the most out of the product.

Feedback Software

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. TL;DR Product-led growth brings lower acquisition costs, shorter sales cycles, higher retention rates, and more satisfied customers. First of all, PLG strategies use the product as the primary marketing channel.

Analytic Tools

Userpilot

AUGUST 28, 2023

Customer communications with multichannel communication are largely disconnected, with each channel having its own goal. Conversely, the omnichannel communication strategy connects and unifies data from all channels under a single platform and a shared goal. Let’s now consider five steps to ensure you do this successfully.

Analytic Tools

Userpilot

MARCH 27, 2023

How do you increase customer adoption to grow your product ? Plus, learn the proven strategies that help SaaS companies increase their customer adoption rates. TLDR; Customer adoption is the process of continuously learning how to use a product and exploring its full potential. Why is customer adoption important?

Onboarding KPIs

Userpilot

AUGUST 28, 2022

A good understanding of customer value helps you improve customer experiences and is crucial for retaining loyal customers. To measure customer value, collect feedback from existing customers, track customer satisfaction , and assess whether customer benefits outweigh their costs.

Feedback Software

Userpilot

APRIL 10, 2023

Apart from offering delightful products, these companies have managed to successfully leverage their freemium strategy to drive product growth. TL;DR A freemium strategy is based on a free plan that offers limited functionality or usage for unlimited time. Want to see how Userpilot can help you execute your freemium strategy?

Feedback Software

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Feedback Software