Roman Pichler

DECEMBER 4, 2023

A great way to achieve this is to start with an initial strategy and iteratively test, correct, and improve it, as Figure 3 illustrates. Determine the right method to address the risk such as direct observation, user interview, competitive analysis, and business modelling. In other words, it must be validated.

Product Research 348

Product Research Product Strategy Strategy Research Software 348

Userpilot

FEBRUARY 17, 2022

The term “user testing” is one I’ve seen make the rounds quite a bit in the product management world. But did you know that “user testing” isn’t actually the correct term? When thinking of user testing, many people actually mean usability testing. What does user testing do?

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User Testing Product Research Customer Feedback Research Software 131

Userpilot

OCTOBER 19, 2024

Beta release notes : These notes preview upcoming features still in testing, inviting feedback from early adopters. Sunsetted features : Focused on features or services being retired, these notes inform users about timelines and provide alternatives. Chameleon announces release changes with a blog post.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Experience 105

Userpilot

JUNE 18, 2024

A/B testing is a powerful tool that can help you uncover hidden opportunities and optimize your marketing efforts. Whether you’re looking to attract new leads or improve engagement with existing customers, this article will guide you through the A/B testing process from start to finish. Get started with Userpilot!

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User Testing Data Visualization Product Research Testing 105

Userpilot

MARCH 9, 2025

The long answer: once you know what your customers want, you reduce the risk of product failure. Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. For example, 71% of customers now expect far more personalization than before.

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Research Software User Testing Analytic Tools Feedback Software 81

Alchemer Mobile

FEBRUARY 2, 2021

These steps are designed for even the humblest of budgets and will help not just with acquisition, but with the entire spectrum: validation, testing, engagement, retention, referrals, and revenue. Now it’s time to put your app and positioning to the test. REGISTER YOUR DOMAIN AND CREATE A LANDING PAGE. Register your domain (e.g.,

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

SEPTEMBER 15, 2023

What is concept testing and how can it help accelerate your product-led growth ? In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Validate new features by asking users if they helped to achieve their goals.

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105

Userpilot

JULY 31, 2023

What A/B testing metrics should you choose? As well as provide 10 A/B testing metrics that can lead your SaaS to achieve measurable business goals. The best A/B testing metrics for your business should be aligned with your business goals, be part of a metric framework , and determine what metrics are primary or secondary.

Onboarding KPIs 98

Onboarding KPIs User Testing Product Research Analytic Tools 98

Userpilot

FEBRUARY 2, 2023

Content testing is how you ensure that your content is relatable and well-perceived by your audience. Content testing is a form of user experience research that measures the quality and performance of content. By running regular tests and improving upon the results, you can boost your conversion and retention rates.

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User Testing Research Software Feedback Software Product Research 98

Userpilot

JULY 9, 2023

TL;DR Product usability describes how easily customers can use a product to achieve their goals. User experience covers all customer interactions with the brand and focuses on aspects like customer satisfaction, enjoyment, and perception of the product value. Usability vs. User Experience (UX).

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User Testing Customer Experience Customer Feedback Product Research 98

Product Talk

AUGUST 10, 2016

So I’m going to scratch the surface in this blog post. I hope to have the book ready by early 2017 and I’ll be blogging bits and pieces along the way. I’ve written twelve blog posts about this book—you can find them here. This helps us escape the trap of over relying on A/B tests to test the whole solution.

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Research Software Product Research User Testing Customer Experience 276

DevelopmentCorporate

JUNE 2, 2025

In this blog post, well break down each key theme of the report and explore its implications not just in raw numbers, but in terms of strategy, maturity, and the evolving value of UX and product research. As companies mature, so does their understanding of how strategic research drives product innovation and customer satisfaction.

Data Visualization 52

Data Visualization User Testing Research Software Reporting Tools 52

Userpilot

FEBRUARY 4, 2023

What’s the product design testing process? These are just a couple of questions we answer in this blog. More importantly, we look at the design testing process and various testing methods with their pros and cons. TL;DR Product design testing is the final stage of the design process. Let’s do it!

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User Testing Product Research Feedback Software Research Software 98

Userpilot

DECEMBER 6, 2022

Iterative testing and customer discovery allow teams to validate ideas and evaluate solutions before investing any money into their development. Beta testing the feature before its release helps teams identify the bugs in a controlled way. Test before you build. Obsessing over key performance indicators vs value delivery.

Onboarding KPIs 98

Onboarding KPIs Product Research Feedback Software User Testing 98

UserVoice

JULY 28, 2017

It can become a sickness when there are too many metrics flying around and some are going up, others going down, and actions are paralyzed because there’s too much discussion about whether some test has illustrated an improvement or not. Kerry Rodden, a User Experience Researcher at Google says in a blog post on Google Ventures’ blog.

Data Visualization 252

Data Visualization User Testing Customer Experience Reporting Tools 252

Userpilot

OCTOBER 20, 2022

The competition out there is increasingly stiff; you can’t be sure a customer will stay with you for long if they aren’t satisfied with your product. And you never know their happiness level unless you test it. That’s why this blog post shows you how to measure CSAT. Higher customer loyalty.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

SEPTEMBER 16, 2022

What is a beta testing feedback form template? How can you customize it to gather valuable feedback from users? Beta testing is one of the most effective ways to gather feedback on a product , but getting useful feedback and handling beta testers is not always as easy as it sounds. What is a beta testing feedback form?

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User Testing Feedback Software Customer Feedback Product Research 97

Userpilot

JUNE 14, 2023

Product feedback surveys help you understand user needs , identify improvement opportunities, and improve customer satisfaction. The best product feedback survey templates include the following: Likert scale customer product experience survey to assess various aspects of the product experience using a rating scale.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

FEBRUARY 28, 2023

Customer preference feedback shows you which feature or design users like better. In-app rating feedback is a quick way to assess user satisfaction with a particular experience. To collect customer loyalty feedback , use NPS surveys. Customer preference feedback survey. The test is a bit subversive.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

JUNE 7, 2023

TL;DR A feature survey is a method of collecting user feedback about existing or upcoming features of your product. Types of feature surveys to obtain valuable feedback: Beta testing feature feedback survey for understanding if the new feature will bring value to users before it’s launched. How can we further improve [Feature]?

User Testing 98

User Testing Customer Feedback Product Research Feedback Software 98

Userpilot

FEBRUARY 25, 2022

Customer retention rate refers to the percentage of users you retain over a specific period of time. Customer churn rate, the opposite of user retention rate, measures the percentage of users who left your product within a given period. User error rate. Customer retention rate. Customer churn rate.

Customer Experience 105

Customer Experience Feedback Software Onboarding KPIs Analytic Tools 105

Userpilot

OCTOBER 31, 2024

Different types of product feedback software When we say “product feedback tool,” we may mean various types of software: Survey tools : Tools designed to create and distribute surveys, collect feedback , and analyze responses to understand customer opinions and needs. Best for : In-app surveys and user behavior analytics.

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Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

DECEMBER 6, 2022

The term “beta testing” is often associated with programmers who are testing out a new version of their software. That said, beta testing in marketing is just as important. Having clear goals , the right testers, an appropriate timeframe, and proper documentation will guarantee that your beta test is a success.

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User Testing Data Visualization Analytic Tools Feedback Software 96

Userpilot

OCTOBER 10, 2022

Product Net Promoter Score (NPS) is a metric of customer satisfaction. We can also say the NPS score is a number reflecting customer loyalty. Fred Reichheld developed NPS in 2003 to quickly measure customer sentiment. To obtain the result, you need to ask your users how likely they are to recommend the product.

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User Testing Feedback Software Onboarding KPIs Analytic Tools 98

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 98

Data Visualization Product Research Feedback Software Analytic Tools 98

Userpilot

OCTOBER 4, 2022

Some examples of attitudinal UX KPIs are Feature Adoption Rate , Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), System Usability Scale (SUS), and Customer Retention Rate. Userzoom – for usability testing. Attitudinal KPIs and metrics involve how users feel and what they say regarding your product.

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Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Usersnap

FEBRUARY 24, 2025

Engaging in a well-structured product discovery process enables teams to move beyond assumptions and build solutions that drive true user satisfaction. Conducting user research , including surveys and interviews, is essential for understanding target users and refining product features.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

JANUARY 27, 2023

A/B testing is a quantitative research method for choosing the best versions of a product or feature. Usability testing techniques like session replays or eye-tracking help PMs and designers determine how easy and intuitive the product is to use. Fake door tests are a popular and cost-effective validation technique.

User Testing 98

User Testing Product Research Research Software Feedback Software 98

Userpilot

SEPTEMBER 21, 2022

Collecting feedback data provides users with different ways to share their thoughts about your product. Gather feedback on product user satisfaction so you can find ways to improve customer loyalty. Types of feedback forms (read more for examples and templates): Customer forms for understanding your user persona.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

JULY 8, 2024

And shows you how to optimize them for better conversions and higher customer satisfaction. TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. To identify the key touchpoints, first research customer expectations and needs. Let’s dive in.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

OCTOBER 15, 2022

Display an exit survey every time a customer churns to collect feedback. Gauge customer satisfaction at multiple touchpoints with customer satisfaction surveys. Measure customer satisfaction and advocacy by triggering an NPS survey at various touchpoints. How to run fake door tests?

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

NOVEMBER 24, 2022

How should product managers handle customer requests to improve customer satisfaction and drive value for users and the business? Customer requests are queries about your product. Some of them are solved quickly by customer support while others involve the development of new functionality.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Userpilot

MAY 21, 2023

Before you build a complete feature, run prototype tests to validate the ideas. Popular validation techniques involve fake door testing and the Wizard of Oz. Always beta-test your features before releasing them to the whole user base. Invitation to beta testing for a new feature. Userpilot feature announcement.

Onboarding KPIs 97

Onboarding KPIs User Testing Feedback Software Product Research 97

Userpilot

AUGUST 30, 2023

TL;DR Time to resolution refers to the duration the customer support teams take to address and solve customer problems. The time to resolution helps you enhance customer experience , boost customer satisfaction , and improve customer loyalty. You can use either controlled A/B tests or head-to-head A/B tests.

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Customer Experience Onboarding KPIs User Testing Customer Feedback 104

Userpilot

OCTOBER 4, 2022

The most used attitudinal metrics to measure the effectiveness of your UX through the Net Promoter Score (NPS) , Customer Effort Score (CES) , Customer Satisfaction Score (CSAT) , System Usability Scale (SUS), and Usability Metric for User Experience (UMUX). Customer Effort Score (CES). Net Promoter Score (NPS).

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Customer Experience Onboarding KPIs Feedback Software Analytic Tools 95

UX Planet

JANUARY 11, 2024

Users are the ultimate judges, the importance of User Experience Design (UXD) cannot be overstated. This blog delves into the pivotal role of UXD, accompanied by real-world examples, to underscore why checking and elevating your UXD is not just a strategic move — it’s a business imperative. ?

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User Testing Customer Satisfaction Research Software Product Research 75

Userpilot

NOVEMBER 5, 2022

Why should you use customer discovery? How can product managers use it to test assumptions and uncover opportunities? Using Discovery to Test Assumptions and Uncover Opportunities by Susan Stavitzki. To avoid wasting time and money on developing features based on flawed assumptions, always test them. Are you intrigued?

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Product Research User Testing Customer Feedback Customer Experience 98