Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. What is customer experience analytics? What’s the value of it?

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98

Userpilot

MAY 3, 2023

You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. Surveys: A more recent addition for creating contextual surveys, generating survey reports, and managing automated follow-ups based on those responses.

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. And it includes both positive and negative customer feedback , user data, and more. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced.

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

JUNE 26, 2023

Analyzing customer feedback data involves quantitative analysis to track trends and segment users , and qualitative analysis to understand the “why” behind the scores. ’ Calculating the NPS score is complex, so it’s best to use a calculator or let your analytics tool do it for you. CES survey in Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Once you have collected enough data, you can create a detailed user persona (like the example below), which will become fundamental to your user adoption strategy. Product usage analytics in Userpilot.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Once you have collected enough data, you can create a detailed user persona (like the example below), which will become fundamental to your user adoption strategy. Product usage analytics in Userpilot.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

APRIL 23, 2021

A user persona is based on research and qualitative and quantitative data collected through user interviews and surveys. The biggest mistake you need to avoid when building your user persona is focusing too much on superficial demographic data that don’t really tell you much about how the user will interact with your product.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. And it includes both positive and negative customer feedback , user data, and more. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. For example, engage with customers on social media platforms, write informative blog posts, launch a podcast, and more. What role does customer lifecycle management play in SaaS?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Usersnap

NOVEMBER 17, 2022

In order to accomplish this though, you have to level up your customer data platform like Hubspot. Using HubSpot integrations enriches the data and information you have about your customers, and can help you grow your SaaS business massively. You can connect them all to HubSpot, which pulls the data into a centralized system.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Embedded Analytics 52

Userpilot

JANUARY 9, 2023

Personalization is a three-step process that begins with data collection from multiple sources, continues with user segmentation , and ends with actions taken to engage each segment. To truly personalize your customers’ experience and drive your customer retention rate, you must pay attention to the data. Who are they?

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

JUNE 30, 2023

Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. Video: A proven example of content that’ll boost engagement, you can embed a video module in your resource center. Data is power. You have lots to choose from!

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization User Testing 98

Userpilot

MAY 14, 2023

Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points. Collect both qualitative and quantitative feedback , group the data into the two categories of feedback, and conduct analysis. Social listening.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

eG Innovations

MAY 28, 2021

Released GA in March 2021, there is an excellent deep-dive blog from Jeff Barr at AWS now available. eG Enterprise embeds purpose-built simulators for digital workspace environments including Amazon WorkSpaces but also, Citrix , VMware Horizon , Microsoft WVD and similar environments. SLA reports. Multi-location.

Reporting Tools 90

Reporting Tools Data Visualization Embedded Analytics User Testing 90

Reveal

AUGUST 1, 2022

Reveal Embedded Analytics. Choosing the right embedded analytics solution to partner with is crucial. Nowadays, it is quite evident that businesses’ success heavily relies on data insights that embedded analytics software can provide them with. Table of contents: What is Power BI embedded?

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Amplitude

NOVEMBER 4, 2020

We’ve all had times when we’ve read an article or blog post and wondered if the company uses its own solution to drive its success. By using analytics in Amplitude, our team found our customers’ retention was related to how often they learned something from an Amplitude chart and shared that learning with their network.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Usersnap

JULY 27, 2020

You can install the widget on your website or app, or even embed it to a native button and trigger upon click to launch the request form. If you want to reply to the customer to perhaps get more information or thank them, you can open the link to the original feedback in Usersnap’s dashboard to respond. via the API.

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95

Userpilot

MARCH 25, 2022

Easier to analyze data and automate responses. It helps accumulate very accurate data and define what product changes should be made in the first place to reduce churn or increase product stickiness. Easier to analyze data and automate responses. There is no need to wait for everyone to send in data or process it manually.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

SEPTEMBER 22, 2021

Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Analytics can guide your content strategy decisions both in-app and on other channels like social media. The Pendo dashboard is simple, fun, and color-coded for ease of use.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JUNE 12, 2023

Marketing surveys are a method of soliciting customer feedback and collecting market research data using a questionnaire. An effective way to collect user persona data is to send your surveys to new sign-ups as part of your welcome flow. Market research survey Market research surveys let you collect and analyze data about your market.

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Userpilot

JUNE 8, 2021

Mixpanel and Amplitude are two leading product analytics solutions that provide in-depth analytics. Usersnap and Canny are feedback platforms that allow businesses to capture, organize, and analyze product feedback. Product analytics to help you track user activity and make adjustments accordingly.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JUNE 10, 2022

identify which requests you can tackle first using product analytics and segmentation. Users send bug reports when they’re using your product and it suddenly stops functioning as it should. Bug reports require immediate attention because if left unchecked they will lead to a negative user experience and increase your churn rates.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

eG Innovations

MAY 28, 2021

Released GA in March 2021, there is an excellent deep-dive blog from Jeff Barr at AWS now available. eG Enterprise embeds purpose-built simulators for digital workspace environments including Amazon WorkSpaces but also, Citrix , VMware Horizon , Microsoft WVD and similar environments. SLA reports. Multi-location.

Reporting Tools 52

Reporting Tools Data Visualization Embedded Analytics User Testing 52

Userpilot

APRIL 29, 2022

I can’t solve my task and download the report. Mixpanel — for customer insights and analytics. Creating a good onboarding process takes some time and data to act on. Once Synthesia generates a video for you, embed this into your in-app onboarding using Userpilot. Mixpanel analytics dashboard.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

Indicative

OCTOBER 23, 2020

Every company, of every size — even organizations of just one person — are navigating a data avalanche problem. Every team — from product to marketing, and IT to engineering — is generating data. A strong analytics stack is foundational to being able to make sense of it all. Data Tracking and Collection. Event Data.

Embedded Analytics 141

Embedded Analytics Analytic Tools Data Visualization Reporting Tools 141

Userpilot

FEBRUARY 25, 2022

Enhance your product and provide a better service by learning from survey data. Using a customer feedback tool to create your surveys will help time and allow you to collect, analyze and act on data. When you gather data with microsurveys in Userpilot, it’s simple to trigger in-app flows mapped to specific answers.

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Userpilot

JULY 31, 2023

WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. WalkMe Surveys allow you to collect customer feedback , including NPS data. Collect and analyze data on product usage to make informed decisions.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Usersnap

AUGUST 20, 2021

With that, you can use the data to make customer experience improvements. The first stage includes making decisions about how to cluster the data, via tags or labels. Do you have an abundance of feedback data, and still you don’t know what to do with it? That’s why you must get good at customer data feedback analysis.

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

JANUARY 13, 2021

As an invited user, how are you supposed to figure out how to make the best use of your invite if all you see is an empty dashboard? As we’ve mentioned earlier – the key to a successful welcome screen is collecting data about your users’ role, goals and Job-To-Be-Done. …things may get a little… difficult.

Research Software 89

Research Software Customer Experience Data Visualization Product Research 89

Usersnap

MARCH 19, 2019

How to embed Voice of Customer in product development life cycle. Manage the feedback in the dashboard or send it to Jira for product development purposes. Additionally, there are voting options, user reports, tagging options and more. Use the data to improve customer retention and loyalty. SurveyMonkey.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

APRIL 30, 2024

Userpilot is a product growth platform with feedback, analytics , and engagement features. Let’s get down to the nitty-gritty of how to embed value-based growth into your SaaS business. Create a resource center for self-service support. Product-led blog posts (MOFU and BOFU). Community forums.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

NOVEMBER 2, 2022

Customer service uses AI for multiple purposes, including chatbots, answering support queries, and analyzing data. Using AI in customer service improves your customer service agent’s work, enhances the customer experience , and reduces your operating costs significantly. How is AI changing customer service?

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

OCTOBER 15, 2020

Prevent churn by helping your users develop habits that set them up for success: fostering good patterns of usage, and correcting bad user habits (using NPS and behavioral data to see what sets the happy and unhappy users apart). You get spammed with tooltips then dumped into a boring dashboard. Achieve expansion revenue with upgrades.

Onboarding KPIs 81

Onboarding KPIs Strategy Customer Experience User Testing 81

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! AI tools can help you with content creation, image generation, localization, SaaS marketing, email automation, and data analysis. Free trials.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

DECEMBER 6, 2022

This results in consistency in content output, including blogs, in-app communication , messaging, positioning , and brand voice. Performance management and reporting. Tracking and analytics are key parts of marketing. Analytics tools , therefore, are an important addition to your marketing technology toolkit.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

MARCH 4, 2021

Larger enterprises tend to have in-house customer service teams, and if each team member needs an account, the costs can rack up quickly. Would you rather work with a tool that allows you to solicit feedback by email, or would you prefer a tool that automatically collects user data in-app? Delighted Dashboard. Feedier Dashboard.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98