Userpilot

AUGUST 19, 2022

Empathy map vs persona: what are these and what’s the difference between them? Both user personas and empathy maps are techniques used during the UX design process to understand users on a deeper level and create a product that resonates with them. What are user personas?

Data Visualization 96

Data Visualization Feedback Software Research Software Analytic Tools 96

Userpilot

SEPTEMBER 16, 2022

How to be a customer-focused company: Create user personas and empathy maps to understand your customers better. Customer-focused company vs. product-focused company. User personas are semi-fictional representations of your ideal customers. One of Userpilot’s customer personas. to remove friction.

User Testing 94

User Testing Customer Feedback Customer Experience Feedback Software 94

Userpilot

FEBRUARY 8, 2022

A product journey map is a key part of the product development and design process as it serves as a peek into how your users see and experience your product or service. In this article, we’ll cover what a product journey map is, why you need it, and how to build one. What is a product journey map? Current state maps.

Data Visualization 92

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 92

Userpilot

MARCH 25, 2021

In this blog, we give you a quick look at 6 great tools you can start using today and outline the perfect user journey map. Generally mapped out in a visual map, it helps teams identify the steps a user takes to reach a particular goal. It offers plenty of templates you can use, from user journey maps to kanban boards.

Customer Experience 98

Customer Experience User Testing Customer Feedback User Friction 98

Userpilot

DECEMBER 7, 2021

Product designer vs UX designer—how do these two roles measure up against each other? This article will walk you through all you need to know about a product designer vs a UX designer. Product designer vs UX designer. Even industry experts have conflicting opinions when it comes to product design vs UX design. Creativity.

UX 91

UX Research Software User Testing Analytic Tools 91

Userpilot

JULY 31, 2023

Day-to-day tasks include conducting market research , defining buyer personas , creating a clear value proposition, collaborating with the product team on big launches , gathering feedback , and focusing on account expansion & customer success. Product managers are responsible for the overall vision and strategic oversight of a product.

Product Marketing 86

Product Marketing Onboarding KPIs User Testing Marketing 86

Userpilot

JUNE 29, 2022

Your ideal customer, known as your buyer persona, is the hero of any good product story. Product storytelling vs. user story. True, they are both products of the story mapping done by a product manager to align teams and stakeholders during the product development process. Product storytelling vs. brand storytelling.

Feedback Software 95

Feedback Software User Friction User Testing Customer Experience 95