Gainsight

OCTOBER 17, 2019

Six years ago , people didn’t present about customer success (CS) in the boardroom unless it was a major escalation. Throughout this blog post, I’ll share examples of the Gainsight PX dashboard that we show to our board members. Boards are evolving—and thank goodness for that! In parallel, the board meeting agenda is shifting.

Data Visualization 45

Data Visualization Analytic Tools Research Software Feedback Software 45

Gainsight

JULY 16, 2019

Especially when you consider how much time and resources get put into evaluating, implementing, onboarding, and navigating change management. Check out all the options out there and put them through the same vetting process as you would for us. Analytics and the tools to act on those insights are bundled into one easy-to-use platform.

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

Product Warrior

JANUARY 26, 2023

In the previous article, we did a deep dive into value assumptions. In this article, we zoom out to see where the product value creation plan fits in your process and who to use it to drive prioritisation, resulting in the successful execution of your product strategy. For example, RICE, or value vs effort.

Customer Experience 52

Customer Experience User Testing Framework Definition 52

Gainsight

JULY 19, 2019

But making end users aware of these new options is a big challenge for marketing, sales, and customer success teams. For those of us in B2B SaaS, we often interact with solution admins, internal champions, or decision-makers, not our end users. To reach end users, we rely on emails, press releases, and events.

Analytic Tools 53

Analytic Tools Messaging Customer Experience Data Visualization 53