Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Product Research 80

Product Research Data Visualization Analytic Tools Feedback Software 80

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Data Visualization 77

Data Visualization Product Research Research Software Analytic Tools 77

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? That’s why we’re taking a look at the best NPS software so you can find the best match for your business and get on the road to sending those insightful surveys!

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Software Review 95

Userpilot

SEPTEMBER 12, 2022

You’ve probably heard of the Net Promoter Score or NPS, but what about tNPS? In a nutshell, there are two types of NPS surveys: transactional and relational. This article will break down tNPS and NPS into exactly what they are and introduce you to the power of tNPS in gauging user sentiment.

Feedback Software 91

Feedback Software Product Research Onboarding KPIs User Testing 91

Userpilot

NOVEMBER 12, 2023

Use content like informative blog posts, product demos , and user reviews to address the needs of customers with buyer intent. You can spot at-risk customers from their inactivity or reduced usage, frequent complaints, and negative feedback when you roll out survey forms. Five key steps to interpreting customer intent.

Feedback Software 94

Feedback Software Analytic Tools Data Visualization Research Software 94

Userpilot

MAY 17, 2023

There’s no use doing surveys if you don’t get responses, so how can you write a survey introduction that motivates people to answer? Although you might weigh more importance to the survey’s questions and formatting, the introductions also play a role in your survey’s success at measuring user sentiment and quantitative data.

Feedback Software 81

Feedback Software Analytic Tools Product Research User Testing 81

Userpilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. Trigger customer surveys contextually when it makes sense in the user journey. Ask one question at a time to avoid survey fatigue.

Product Research 95

Product Research User Testing Feedback Software Customer Experience 95

Userpilot

FEBRUARY 28, 2023

Active feedback is intentionally solicited from users, for example through interviews or surveys, while passive feedback is provided by users at times and places that are convenient to them. In-app rating feedback is a quick way to assess user satisfaction with a particular experience. Let’s dive right into it!

User Testing 83

User Testing Customer Feedback Feedback Software Product Research 83

Userpilot

SEPTEMBER 21, 2022

Best practices: Collect feedback intentionally and contextually using in-app feedback surveys. Avoid survey bias when asking questions to get more genuine customer responses. Surveys for understanding user satisfaction and customer loyalty. Feedback surveys for collecting product feedback.

Feedback Software 88

Feedback Software User Testing Customer Feedback Analytic Tools 88

Userpilot

AUGUST 10, 2022

Customer interviews and different types of microsurveys ( NPS , CSAT , CES , PMF , etc.) Mixpanel — for collecting user behavioral data from the website and in-app. Microsurveys are built-in widgets in the form of a survey. This way, you can survey customers about anything at any time. And much more. That’s simple.

Data Visualization 93

Data Visualization Customer Feedback User Testing Customer Experience 93

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Product Research 88

Userpilot

JULY 5, 2023

Use Net Promoter Score (NPS) surveys to identify what retains your loyal customers and capitalize on them. Follow up with NPS detractors to address their concerns and solve them to prevent customer churn. Send CSAT surveys to measure overall customer satisfaction with your product. Create welcome surveys in Userpilot.

Customer Satisfaction 94

Customer Satisfaction User Testing Data Visualization Customer Experience 94

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? Plus, if you don’t know where to start, you’ll find some examples and questions you should use in your surveys.

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

Userpilot

JULY 27, 2022

There are four primary ways of collecting active feedback: in-app surveys , email feedback surveys, usability testing, and user interviews. Study product usage data for a better understanding of users’ in-app behavior. Start collecting feedback in-app with Userpilot. Slack’s active customer feedback survey.

Feedback Software 90

Feedback Software User Testing Customer Feedback Analytic Tools 90

Userpilot

AUGUST 23, 2021

How well do you know your NPS detractors? Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Promoters (Net Promoter score NPS 9 or 10) are enthusiastic, loyal customers. In-app experiences are more likely to engage customers than emails.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JULY 7, 2021

How can you build a user feedback survey and use it in your SaaS? Through contextual, in-app surveys, you can gather precise and accurate user feedback to help you fight churn and inform product development. So let's take a more in-depth look into how to create surveys and ways you can use the insights you collect.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base.

Product Research 86

Product Research User Testing Feedback Software Customer Feedback 86

Userpilot

JANUARY 3, 2023

If you’ve been conducting user sentiment surveys recently, there’s a good chance you faced a negative NPS score. In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth. Any positive result is already a good NPS. Or else, why would you be here?

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Research Software 94

Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? Understanding NPS types will help you measure customer sentiment the right way. This article not only shows you the differences but tells you when to trigger each, and how to use NPS to drive business growth. What is Net Promoter Score survey?

Product Research 81

Product Research Feedback Software Analytic Tools Data Visualization 81

Userpilot

SEPTEMBER 29, 2022

Product value is how well your app helps customers achieve their goals compared to competitors. You can estimate it with Product-Market Fit ( PMF ) and Net Promoter Score ( NPS surveys ), by collecting qualitative feedback and tracking product usage. What exactly is product value? Let’s dive in! Book the demo !

User Testing 91

User Testing Product Research Feedback Software Analytic Tools 91

Userpilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. The 5 types of customer satisfaction survey questions are: 1.

Customer Feedback 81

Customer Feedback User Testing Customer Satisfaction Customer Experience 81

Userpilot

AUGUST 29, 2022

The four ways you can do it include sending in-app microsurveys , checking reviews on product review platforms, running one-on-one user interviews with the Voice of the Customer (VoC) program, and actively monitoring social media channels. If you’re ready to get started with customer sentiment analysis, then read on!

Feedback Software 85

Feedback Software Customer Experience Customer Feedback Product Research 85

Userpilot

OCTOBER 4, 2022

The most used attitudinal metrics to measure the effectiveness of your UX through the Net Promoter Score (NPS) , Customer Effort Score (CES) , Customer Satisfaction Score (CSAT) , System Usability Scale (SUS), and Usability Metric for User Experience (UMUX). You can use response tagging and segment survey responses into different themes.

Customer Experience 73

Customer Experience Onboarding KPIs Feedback Software Analytic Tools 73

Userpilot

APRIL 26, 2023

Start segmenting customers from day one by collecting user data with welcome surveys and asking about their jobs to be done. Collect customer satisfaction data with in-app surveys , including CSAT surveys and NPS surveys. You can create surveys to collect both quantitative and qualitative data.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Customer Feedback 96

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities.

Data Visualization 76

Data Visualization Analytic Tools Product Research Feedback Software 76

Userpilot

FEBRUARY 24, 2023

With Userpilot, you can also use company data and survey results, including quantitative and qualitative NPS responses to create segments. With Appcues, you can run NPS surveys and the app does a basic analysis of the scores for you. The NPS dashboard in Userpilot is more detailed. Book the demo!

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Software Review 90

Userpilot

JUNE 22, 2023

Using in-app surveys to collect and analyze customer feedback. To reduce churn rate , you can follow practical tactics like: Personalize customer experience from the start by tailoring onboarding and in-app guidance. Measure customer satisfaction by triggering contextual surveys during onboarding. What is customer churn?

Data Visualization 85

Data Visualization Feedback Software Analytic Tools Customer Experience 85

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 91

User Testing Product Research Customer Feedback Feedback Software 91

Userpilot

MAY 14, 2023

You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. What is customer feedback?

Feedback Software 88

Feedback Software User Testing Customer Feedback Analytic Tools 88

Userpilot

AUGUST 16, 2023

When developing your product , address app performance issues to improve user retention. Tracking in-app user behavior helps identify friction points that need improvement to lower churn. Tracking in-app user behavior helps identify friction points that need improvement to lower churn. Why is customer retention important?

User Testing 97

User Testing Customer Experience Customer Feedback Analytic Tools 97

Userpilot

DECEMBER 6, 2022

How to collect valuable user insights: Collect customer feedback with in-app surveys. How to analyze the collected data: NPS response tagging: Get qualitative NPS data and highlight the areas that need your attention more than others. Collect user feedback with in-app surveys. What are user insights?

Data Visualization 93

Data Visualization Customer Feedback User Testing Feedback Software 93

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. If you want to get started with your own NPS program, then read on! What is an NPS program? Here are some examples.

Feedback Software 92

Feedback Software Analytic Tools Research Software Software Review 92

Userpilot

DECEMBER 31, 2022

Use welcome screens to collect customer data, create interactive walkthroughs to provide in-app guidance , and in-app banners to avoid involuntary churn. Send microsurveys to gather user feedback at multiple stages of the customer journey, like NPS surveys to measure customer loyalty and follow up on negative NPS scores.

Analytic Tools 93

Analytic Tools Feedback Software Research Software Data Visualization 93

Userpilot

FEBRUARY 24, 2023

To get objective results, use a combination of techniques to collect user feedback , like interviews and in-app surveys. To collect feedback on specific aspects of the product, trigger in-app surveys contextually , that is, at the moment when users engage with the feature. Let’s get right to it! Want to see how?

Product Research 95

Product Research Feedback Loop Feedback Software User Testing 95

Userpilot

FEBRUARY 4, 2023

Initiative examples such as using in-app guidance and sending NPS surveys to collect actionable feedback allow you to retain more customers. Need an example of strategic initiatives so you can implement them in your SaaS business? Using tooltips and running webinars to guide customers can help you drive feature discovery.

Feedback Software 91

Feedback Software Analytic Tools Research Software Product Research 91

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 85

Data Visualization Feedback Software Customer Feedback User Testing 85

Userpilot

JANUARY 31, 2023

You can detect at-risk customers by tracking in-app feature usage , sending NPS surveys with follow-up questions, using NPS response tagging, going through customer support tickets, doing social listening, and monitoring reviews across different platforms. How to prevent churn by identifying at-risk customers?

Customer Feedback 95

Customer Feedback Feedback Software Customer Experience User Testing 95