Userpilot

MARCH 31, 2023

Are you using customer experience surveys to gather actionable insights? By asking the right questions, you can collect valuable customer insight that can help you improve your product, and assess your overall user sentiment. The four main types of customer satisfaction surveys are NPS, CES, CSAT surveys, and PMF surveys.

Product Research 94

Product Research Customer Experience User Testing Customer Feedback 94

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization 99

Data Visualization Feedback Software Analytic Tools Reporting Tools 99

Userpilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback.

Customer Feedback 83

Customer Feedback Data Visualization Feedback Software User Testing 83

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. Next, create user personas. A high-converting landing page is tailored for a specific user persona. It’s optimized for mobile users, has a strong headline and CTA, and loads fast. It helps create in-app experiences to optimize user conversions.

Research Software 93

Research Software Feedback Software User Testing Reporting Tools 93

Userpilot

JULY 10, 2023

Do you think that leading questions should always be avoided in customer surveys? Have you ever unwittingly used leading questions only for it to work out in your favor? Leading questions aren’t always bad. TL;DR Leading survey questions prompt users to give a predetermined response to customer surveys.

Product Research 70

Product Research Customer Feedback Data Visualization Customer Experience 70

Userpilot

APRIL 18, 2024

It improves customer experience and increases conversion rates. Next, identify your target audience and create detailed user personas. A good landing page loads fast and captivates users in 8 seconds or less. Create a separate landing page for each user persona. Some organizations also add Delight.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Marketing 96

Userpilot

AUGUST 2, 2022

How often do you use automated surveys to understand customer sentiment ? Survey automation allows you to conduct in-depth market research with the speed and accuracy that manual surveying fails to offer. In this article, I’ll uncover everything you need to know about automated surveys, including the proper techniques and tools.

Feedback Software 97

Feedback Software Research Software Analytic Tools Product Research 97

Userpilot

MARCH 15, 2024

How to conduct user data analysis? We answer these questions in the article, so if you’re looking for answers, you’re in the right place! By understanding how users behave inside the product and their goals and problems, you can reduce time to value. What is data-driven analytics in SaaS? Why is it important?

Data Visualization 93

Data Visualization Analytic Tools Feedback Software User Testing 93

Userpilot

AUGUST 26, 2022

Are you familiar with user feedback best practices? In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. User feedback is quantitative and qualitative data provided by customers about what they think about a product and how many of them feel the same way.

Feedback Software 88

Feedback Software Customer Feedback User Testing Analytic Tools 88

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. You want to ask the right questions in the right way to extract meaningful user sentiment insights. What is a product feedback survey?

Product Research 97

Product Research Feedback Software User Testing Customer Feedback 97

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention.

Customer Satisfaction 93

Customer Satisfaction Product Research Feedback Software Customer Feedback 93

Userpilot

JUNE 7, 2023

A feature feedback survey template makes the feedback process easier. It will help generate quality feedback and enhance your product experience without your product team having to second-guess what they’re doing. In this article, we’ll show you several feature feedback templates to use and questions to ask.

User Testing 90

User Testing Customer Feedback Product Research Feedback Software 90

The Product Coalition

FEBRUARY 20, 2023

It states that if 40% or more of your users would be “very disappointed” if they could no longer use your product, then you’ve achieved product-market fit. Marc Andreessen describes PMF in his 2007 blog post : “You can always feel when product/market fit is not happening. Until the 40% rule. but nothing around how to measure it.

User Testing 171

User Testing Product Research Product Marketing Customer Feedback 171

Userpilot

AUGUST 5, 2023

Unlocking the potential of these indifferent users can be a game-changer for your business. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Using product analytics to monitor user behavior and spot passives. What are the different types of NPS survey responses?

Data Visualization 96

Data Visualization Feedback Software Product Research Analytic Tools 96

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base.

Product Research 93

Product Research User Testing Feedback Software Customer Feedback 93

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? We’ve handpicked the right survey questions under different research categories to make everything easy. Use both close-ended and open-ended questions to collect holistic VoC data.

Customer Feedback 96

Customer Feedback User Testing Feedback Software Data Visualization 96

Userpilot

MARCH 6, 2024

This is the main question we explore in the article. It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. This helps create user personas. How do you create a robust product funnel for your SaaS? Its different stages. Book the demo!

Analytic Tools 93

Analytic Tools Data Visualization Research Software Onboarding KPIs 93

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? And how should you ask your questions to ensure that you’re collecting the right data? Let’s start by defining what a product satisfaction survey is. CSAT surveys.

Product Research 89

Product Research Data Visualization Analytic Tools Feedback Software 89

Userpilot

APRIL 14, 2023

Welcome surveys are a great tool to avoid losing potential customers during onboarding. You see, users are less likely to stick around if they don’t feel heard or understood. You introduce yourself, and they immediately start talking about themselves without asking you any questions. What is a welcome survey?

Feedback Software 96

Feedback Software Product Research Data Visualization Customer Experience 96

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 97

User Testing Product Research Customer Feedback Feedback Software 97

Userpilot

MAY 25, 2023

We talk about nonresponse bias when your survey results are skewed because not all users respond. TL;DR Nonresponse bias occurs when a part of the survey audience doesn’t participate, which leads to distorted results. We talk about response bias when users provide inaccurate or false responses.

Feedback Software 95

Feedback Software Analytic Tools User Testing Product Research 95

Userpilot

JUNE 28, 2023

Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. To get your customers to talk, however, you must ask the right questions in the right manner. And they are consistent.

User Testing 97

User Testing Customer Feedback Customer Satisfaction Feedback Software 97

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Data Visualization 86

Data Visualization Product Research Research Software Analytic Tools 86

The Product Coalition

APRIL 17, 2023

It’s tempting to head straight for surveys and quantitative data. soliciting feedback when a user creates a bar but doesn’t install it. Like with customer interviews, you ask the focus group panel questions about their needs, their jobs to be done, or their reaction to your product. Surveys might be your best bet.

User Testing 131

User Testing Customer Feedback Feedback Software Analytic Tools 131

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 93

Data Visualization Feedback Software Customer Feedback User Testing 93

Userpilot

SEPTEMBER 15, 2023

How concept testing can help: You can gather feedback about a new UI design with a survey showing an image of the wireframe design. To ensure they’re suitable, you can ask users for feedback on new website designs before they launch. Validate new features by asking users if they helped to achieve their goals.

User Testing 101

User Testing Feedback Software Product Research Analytic Tools 101

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 98

ChatGPT Data Visualization Onboarding KPIs Research Software 98

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience.

Data Visualization 85

Data Visualization Analytic Tools Product Research Feedback Software 85

Userpilot

APRIL 3, 2024

TL;DR A resource center provides tailored content to aid users in problem-solving your product. Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools. Publish your resource library and promote it to users using a tooltip.

Feedback Software 99

Feedback Software Analytic Tools Research Software Data Visualization 99

Userpilot

FEBRUARY 15, 2023

Are you a SaaS product manager wondering how to extract valuable insights from your customer’s minds through survey pop-ups? In this article, we consider: What a survey pop-up is and the benefits of using one. The best pop-up survey design examples to keep in mind when designing yours. Avoid conflating questions.

Product Research 96

Product Research Feedback Software Data Visualization Analytic Tools 96

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion. to understand and act on user intent. to understand and act on user intent. Book a demo now to get started.

Feedback Software 102

Feedback Software Analytic Tools Data Visualization Research Software 102

Userpilot

JUNE 7, 2023

Looking for a customer effort score survey template to collect insightful feedback ? This article shows you different types of CES survey templates and examples of questions to include in them. Additionally, we will walk you through the process of creating a survey and analyzing the data from A-to-Z. We got you covered!

Customer Experience 84

Customer Experience Product Research Customer Feedback Data Visualization 84

Userpilot

JUNE 5, 2023

What is a product-market fit survey ? How do you use a PMF survey template to build one? If you’re after the answers to these questions, you’re in the right place because that’s exactly what we explore in this article. Instead of running ad hoc surveys, schedule them every 3-4 times a year to track changes.

Product Research 94

Product Research User Testing Data Visualization Analytic Tools 94

Userpilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. Trigger customer surveys contextually when it makes sense in the user journey. What is a customer retention survey?

Product Research 98

Product Research User Testing Feedback Software Customer Experience 98

Userpilot

MARCH 27, 2023

Looking for the best examples for designing and implementing an in-app NPS survey? In this article, we’ll cover what an in-app NPS survey is, how to calculate it and measure user sentiment. TL;DR An in-app NPS survey is a user survey designed to measure customer satisfaction and loyalty.

Feedback Software 91

Feedback Software Customer Satisfaction User Testing Customer Feedback 91

Userpilot

MAY 14, 2023

In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Userpilot is the best tool for collecting user feedback and measuring customer satisfaction.

Feedback Software 95

Feedback Software User Testing Customer Feedback Analytic Tools 95

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. Asking users to rate from 1 to 5 how easy it is to use your product and measure your customer effort score. Let’s go over them.

Customer Feedback 85

Customer Feedback User Testing Feedback Software Product Research 85