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How Can Brand Monitoring Improve Product Design and User Feedback?

Userpilot

How can you tell if your product is resonating with users? Brand monitoring is a crucial part of any product’s development process. What is brand monitoring? Brand monitoring is the tasks and activities you do that help you track and monitor what people say about your product and brand across multiple channels.

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How to Improve Customer Retention: 20 Actionable Strategies

Userpilot

Foster an online brand community to increase loyalty and create competitive advantages. Regularly collect and act on customer feedback to improve the user experience. Create a customer retention analytics dashboard to measure success across key metrics. To learn how to implement them with Userpilot, book the demo.

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Ten UX/UI Design Challenges That Can Compromise Financial Apps

The Product Coalition

If the process of organizing, planning, and controlling finances is smooth and swift, users will probably turn into the brand advocates. Novel users don’t always grasp a full idea regarding what instruments best fit the process of trading diverse stocks. Secondly, most fintech apps are to deal with users from across the globe.

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Customer Retention vs Acquisition Cost: Which One Should You Focus?

Userpilot

Segmenting existing customers to personalize user experiences. It generally involves creating brand awareness and driving prospects down the marketing funnel until they convert to paying customers. You can also study the product analytics dashboard to see if there’s any indication of declining user activities.

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What is a Customer Path in SaaS & How to Create a Successful One

Userpilot

TL;DR A customer path or consumer path is a map for visualizing how users navigate across your product. Analytics dashboards are the best way to monitor metrics that track each stage of the customer path. If you notice organic traffic converting far higher than paid visitors then that particular brand is perceived positively.

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Collecting In-App Feedback: Best Tactics and Tools for SaaS

Userpilot

Six examples of contextual in-app feedback include: Triggering an in-app survey after the first-time user experience to identify where users are experiencing friction early and fix it. Usersnap, for letting users provide feedback with in-app screen captures, microsurveys , and feature request boards.

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How to Use Data Analytics to Improve Customer Experience

Userpilot

Increased customer loyalty is a major competitive advantage so building brand loyalty by increasing satisfaction scores should always be a priority. These data points may not be as direct as something like NPS or CSAT scores but they’ll help you drill down on the business outcomes that result from the customer experience.