UX Planet

FEBRUARY 21, 2024

To build a successful UX team, you must develop a strategy combining planning, effective management and talent acquisition. Photo by Jason Goodman on Unsplash When building my own team for the first time as a UX leader, I faced several challenges and developed a few strategies. You might find them helpful.

Research Software 74

Research Software Analytic Tools Feedback Software Reporting Tools 74

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Experience 93

Userpilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Measure your UX optimization efforts.

Customer Experience 92

Customer Experience User Testing Research Software Feedback Software 92

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. What is user experience?

Customer Experience 85

Customer Experience User Testing Analytic Tools Feedback Software 85

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 80

Data Visualization UX Research Software Feedback Software 80

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Gather user sentiment data from multiple sources.

Data Visualization 91

Data Visualization Feedback Software Analytic Tools Reporting Tools 91

UX Planet

JANUARY 9, 2024

Strive to avoid jargon and complex language, ensuring that users can grasp the essence of the message with ease. Feedback and Communication Users appreciate knowing the outcome of their actions. Provide immediate and clear feedback through visual cues or well-crafted messages.

Feedback Software 85

Feedback Software Product Research Research Software Feedback Loop 85

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 91

Data Visualization Feedback Software Product Research Analytic Tools 91

UX Planet

FEBRUARY 20, 2024

Technical issues: Glitches in digital platforms or malfunctioning equipment can disrupt the customer’s journey and erode trust in the company’s capabilities. Inconsistent service: Discrepancies in service quality across different channels or representatives can create confusion and undermine confidence in the brand.

User Friction 75

User Friction Customer Experience User Testing Research Software 75

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Why should I use Pendo?

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Reporting Tools 81

Userpilot

JUNE 8, 2022

What is a critical user journey? Why is it important in UX design ? If you Google “critical user journey” to find answers to these questions, you’ll come across dozens of user maps, but nothing concrete on how to map a critical user journey. And how do you create and use one? Let’s dive right in.

Customer Feedback 91

Customer Feedback Customer Experience User Testing Analytic Tools 91

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty. Here’s why.

Feedback Software 94

Feedback Software Analytic Tools Research Software User Testing 94

Userpilot

NOVEMBER 30, 2023

People understand that companies sometimes sugarcoat facts to drive sales, but by seeing testimonials from real users, potential customers will be more convinced to use your tool. Because testimonials serve as authentic endorsements, offering a glimpse into real user experiences. Create personalized onboarding with Userpilot.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 87

Userpilot

APRIL 17, 2024

Qualtrics provides enterprises with advanced survey capabilities and analytics to drive product differentiation and user satisfaction through deep insights. Typeform enhances data collection with interactive, beautifully designed forms that integrate seamlessly into workflows, boosting user engagement. Typeform’s pricing.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 74

Analytic Tools Feedback Software Research Software Customer Experience 74

Userpilot

FEBRUARY 28, 2023

Customer preference feedback shows you which feature or design users like better. In-app rating feedback is a quick way to assess user satisfaction with a particular experience. To collect customer loyalty feedback , use NPS surveys. Customer preference feedback survey. In-app rating feedback modal.

User Testing 83

User Testing Customer Feedback Feedback Software Product Research 83

Userpilot

SEPTEMBER 30, 2022

It’s the sum of a customer’s digital interactions with your brand. On the other hand, customer experience as a whole refers to all customer encounters, both online and offline. What is digital customer experience? Increased customer satisfaction. They all lead to higher satisfaction.

Customer Experience 81

Customer Experience User Testing Data Visualization Feedback Software 81

Userpilot

DECEMBER 20, 2022

A marketing funnel is a visualization of a customer’s journey with your business, from acquiring them to turning them into loyal brand advocates. A marketing funnel helps you understand your customers in-depth and develop effective marketing strategies. This stage is thus about brand building. Awareness stage.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 93

Userpilot

NOVEMBER 19, 2022

They also help develop only the products that satisfy real user problems. This improves customer satisfaction and saves the organization resources which could be wasted on developing unwanted features. During the prelaunch stage, their task is to carry out market and customer research. Act as brand managers.

Data Visualization 95

Data Visualization User Testing Research Software Feedback Software 95

Userpilot

JANUARY 16, 2024

Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. Collecting customer reviews from multiple channels is the first step to creating a review funnel.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Systems Review 98

Userpilot

AUGUST 28, 2022

What is customer value and how you can use it to improve the actual value you deliver to your customers and establish brand loyalty? So let’s see what you can do to increase your customer value and retain loyal customers. Here are some tips to help you increase your customer value.

Feedback Software 104

Feedback Software Customer Feedback Customer Experience User Testing 104

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. Similarly, generative AI applications are helping speed up UX writing and enhance data analytics.

Analytic Tools 96

Analytic Tools Data Visualization User Testing Reporting Tools 96

UX Studio

OCTOBER 11, 2022

What is the Difference Between UX and CX? How Does UX Help Digital CX? What Does a Good Digital Customer Experience Strategy Look Like? Best Practices for Improving Digital Customer Experience. What is Digital Customer Experience? One Bad Experience is Enough to Abandon a Brand . Reduced customer complaints.

Customer Experience 84

Customer Experience User Testing Analytic Tools Customer Feedback 84

Userpilot

SEPTEMBER 15, 2022

We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Customer happiness dictates user loyalty based on how happy they are with your team or product. Customer happiness is about exceeding expectations while customer satisfaction is about meeting them.

Feedback Software 73

Feedback Software Analytic Tools Customer Feedback User Testing 73

Userpilot

NOVEMBER 17, 2022

3 benefits of a successful customer onboarding process: Smoother product adoption. Increased customer satisfaction. 12 customer onboarding best practices to adopt: Have a clear client onboarding strategy: Keep your audience and product nuances in mind when designing your strategy. Increased customer satisfaction.

Feedback Software 96

Feedback Software Customer Experience Analytic Tools Research Software 96

Userpilot

SEPTEMBER 12, 2022

And how is it different from satisfaction? Customer delight is consistently exceeding your customer’s expectations across the entire journey. Customer satisfaction only requires you to meet customers’ expectations—whereas customer delight is about overdelivering. Track customer satisfaction metrics.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience User Testing 95

Userpilot

JULY 17, 2023

These customer experience analytics will give you a clear idea of customer satisfaction, customer loyalty , and other metrics that reflect how customers interact with your product. Why is data analytics important for improving customer experience? Improve customer satisfaction and loyalty.

Data Visualization 94

Data Visualization Customer Experience Analytic Tools Customer Feedback 94

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. Make changes to your marketing strategy if needed: Through marketing surveys, you’ll uncover the demographics within your target customers and learn more about their needs. How do you feel about [brand]?

Data Visualization 77

Data Visualization Product Research Research Software Analytic Tools 77

Userpilot

APRIL 19, 2024

To calculate Net Promoter Score , you need to subtract the percentage of detractors (score 0-6) from the percentage of promoters (score 9-10), with passives (score 7-8) excluded from the calculation, making it a clear indicator of customer sentiment towards a brand.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

MARCH 29, 2023

This article covers: What NPS is about Why you should collect it to power your eCommerce growth How to use and analyze the data to get more customers Factors affecting your NPS and what to do about it TL;DR NPS eCommerce measures customer loyalty and directly indicates their willingness to buy from your online store again.

Product Research 69

Product Research Customer Feedback Customer Experience Onboarding KPIs 69

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 80

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 80

Userpilot

NOVEMBER 19, 2022

Customer service KPIs measure the performance of customer service teams and customer support management. You should track customer service KPIs to measure the performance of your support teams, improve customer satisfaction, and boost customer retention and loyalty. Improve customer satisfaction.

Onboarding KPIs 92

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 92

Userpilot

AUGUST 10, 2023

Upon a customer service call to measure customer satisfaction with the help received. After product updates to determine how they affect customer sentiment. Post-purchase or plan upgrades to understand customer expectations. Pinpoint what exactly is going wrong in the customer journey so you can fix it.

Product Research 81

Product Research Feedback Software Analytic Tools Data Visualization 81

Userpilot

OCTOBER 11, 2022

You have abysmal customer support. How customer dissatisfaction affects your business: Unhappy users leave negative comments about your brand in public. Types of dissatisfied customers: An angry customer is convinced that your company neither cares nor listens to them. What is customer dissatisfaction?

Customer Feedback 92

Customer Feedback Feedback Software Customer Experience User Testing 92

Userpilot

JANUARY 18, 2023

Simplifying the onboarding experience , personalizing the journey based on the JTBD, and optimizing in-app messaging can all boost your product-led growth rate. Product-led growth or PLG is a go-to-market strategy that leverages the product itself as a means of generating demand, converting sales leads, and retaining users long-term.

Analytic Tools 91

Analytic Tools Feedback Software Onboarding KPIs Marketing 91

Userpilot

FEBRUARY 3, 2023

Leverage product analytics to do a customer behavior analysis and get a better understanding of how customers interact with your product. Perform social listening on social media and review sites to see an unfiltered look at what customers are saying about your brand. Creating user segments in Userpilot.

Analytic Tools 94

Analytic Tools User Testing Research Software Feedback Software 94

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. Apptimize can help brands create powerful audience segments, identify the cause of conversion funnel drop-offs, and test new features. mParticle.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240