Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

APRIL 21, 2024

Resolve issues quicker and provide efficient customer service. Free up support staff to focus on more complex issues by also adding self-service resources. Track engagement and analytics to see which areas of your in-app support need to be optimized and which content types you should prioritize in the future.

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Embedded Analytics 83

Reveal

DECEMBER 2, 2021

Reveal Embedded Analytics. This is where tools such as Reveal and Looker come in handy – they convert raw data into easy-to-understand and easy-to-use insights that enable organizations to reshape and modernize the way they do business. A good embedded analytics solution offers a lot more than data visualizations.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

APRIL 30, 2024

Another way to deliver more customer value is by educating them, for example, through product-led webinars. Userpilot is a product growth platform with feedback, analytics , and engagement features. By prioritizing customer value over short-term gains, you can enhance your brand reputation. Back them up with onboarding emails.

Feedback Software 91

Feedback Software Analytic Tools Product Research Data Visualization 91

Userpilot

JANUARY 13, 2021

We can’t risk dragging a busy PM through a long product tour about building onboarding experiences if all they came for is the NPS (which is why everybody hates product tours , btw.). …things may get a little… difficult. …as you can see, these use cases and goals are very different. Well, that was easy.

Research Software 63

Research Software Customer Experience Product Research Data Visualization 63

Userpilot

JANUARY 17, 2024

Provide self-service options to reduce pressure on your service reps and offer quicker customer support. Use webinars to provide additional value to existing customers. SaaS growth can be stunted due to a failed marketing roadmap , insufficient use of digital channels, and poor investment in brand building.

Feedback Software 88

Feedback Software Research Software Analytic Tools User Testing 88

Userpilot

DECEMBER 6, 2022

The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. It also minimizes oversights while maintaining brand consistency across marketing outputs. Store all digital assets (brand statements, strategy documents, content resources, etc.) Performance management and reporting.

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Customer Experience 84

Userpilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. Deliver exceptional customer support using AI and self-service resources. Identify friction points through analytics like a funnel or path analysis. Integration : to embed tools seamlessly into their workflows.

Data Visualization 89

Data Visualization User Testing Customer Feedback Analytic Tools 89

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Offer self-service support options. Example of a customer journey map.

Customer Experience 84

Customer Experience User Testing Customer Feedback Embedded Analytics 84

Userpilot

NOVEMBER 2, 2022

Customer service uses AI for multiple purposes, including chatbots, answering support queries, and analyzing data. AI is changing the way customers interact with brands. Using AI in customer service improves your customer service agent’s work, enhances the customer experience , and reduces your operating costs significantly.

Artificial Inteligence 91

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 91

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. On-demand, self-serve resource center. Training progress tracking and analytics. UserGuiding branding on the basic plan. User segmentation.

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Education 93

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, and onboarding checklists. GainsightPX’s self service support As a product adoption platform, GainsightPX lets you integrate self-service support into your product.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

SEPTEMBER 16, 2022

Customer Experience (CX) is the perception a customer has of your brand based on their interaction across all stages of the customer journey. Offering self-service support so users can access a help center inside your app. It starts when the user discovers your brand and continues even after the customer has become a promoter.

Feedback Software 87

Feedback Software Customer Experience User Testing Customer Feedback 87

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning. Source: Smartling.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Reporting Tools 80

Userpilot

FEBRUARY 6, 2024

Offer self-service options to improve SaaS user onboarding experience. A strong SaaS onboarding process is critical to the success of any growth-driven business. Join Userpilot’s webinar to learn more! Self-service onboarding places the needs of users’ on the center stage.

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Data Visualization 52

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? Airtable caters to all learning styles by including a wide range of content types in its resource center that include templates, webinars, help articles, etc. Resource center analytics in Userpilot. Educational resources.

Feedback Software 83

Feedback Software Analytic Tools Data Visualization Embedded Analytics 83

Userpilot

APRIL 12, 2022

The best product videos are engaging and have a goal (brand awareness, product onboarding , product adoption , education, etc.). There are several advantages to adopting video marketing: increase brand awareness and drive engagement , save time and resources with self-service in-app tutorials , and increase adoption with short video guides.

Analytic Tools 88

Analytic Tools Embedded Analytics Data Visualization Onboarding KPIs 88

Userpilot

OCTOBER 31, 2022

You’ll get an extensive range of functionality with Userpilot’s features (and through various integrations ), which includes: understanding user behavior and building user segments, an effective engagement layer, unpacking growth insights with advanced analytics features, launching NPS surveys, and more. Understand customer loyalty with NPS.

Analytic Tools 84

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 84

Userpilot

SEPTEMBER 28, 2023

For instance, you could hypothesize that adding live chat embeds to your website landing pages would increase the flow of potential customers within your sales pipeline. For instance, you could use two different modals to invite your users to a webinar and then see which modal resulted in the higher number of signups.

Data Visualization 86

Data Visualization Analytic Tools Research Software User Testing 86

Userpilot

NOVEMBER 29, 2022

You can embed a tooltip that will temporarily appear when they hover over a tab or option. A notification banner inviting to a webinar in Userpilot. Userpilot enables you to create an in-app resource center and embed your product tour in it. Extensive analytics options are available. Tooltip created with Userpilot.

Feedback Software 92

Feedback Software Analytic Tools Research Software Onboarding KPIs 92

Userpilot

NOVEMBER 6, 2020

Post-signup: User Analytics : Hotjar , Heap. If you’re looking for a quick and easy way to record talking head videos or screencast tutorials to embed in your email – Sendspark is your lady. Sendspark allows embedding the video directly in your email/ newsletter /blog with en embed code. Filmora 9. Loom doesn’t.

Analytic Tools 74

Analytic Tools Feedback Software Data Visualization Reporting Tools 74

Userpilot

SEPTEMBER 26, 2019

Or perhaps it’s a brand new product entirely. Use bullet points, imagery, even embed a video. Build your audience and grow your brand on social media. As you’re about to see, webinars are a great way of educating your audience while simultaneously showing off your new product or feature. Examples of landing pages.

Research Software 43

Research Software Feedback Software Embedded Analytics Webinar 43