Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Make data-driven decisions.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

Userpilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Analyze the collected data and prioritize changes.

Customer Experience 102

Customer Experience User Testing Research Software Feedback Software 102

Userpilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience.

Data Visualization 89

Data Visualization Analytic Tools Product Research Feedback Software 89

Userpilot

OCTOBER 30, 2022

How can you leverage customer analytics to drive product growth in your SaaS business? In this article, we’ll discuss the 6 different types of customer analytics and how you can collect data for each of them. There are four categories of customer analytics: descriptive, diagnostic, prescriptive, and predictive.

Data Visualization 97

Data Visualization Analytic Tools Customer Feedback Feedback Software 97

Reveal

AUGUST 24, 2022

Reveal Embedded Analytics. Traditional business intelligence and analytics solutions are made for data analysts and technical users. But in today’s fast-paced business environment, all users, regardless of skills and department need quick and easy access to data and the ability to work with it on their own.

Data Visualization 95

Data Visualization Analytic Tools Reporting Tools User Testing 95

Userpilot

NOVEMBER 21, 2023

Product analytics Hubspot can help you to make data-driven decisions about your product development and marketing needs. From understanding customers to driving sales, analytics is a crucial tool for modern product managers. In this article, we examine what you can achieve with the product analytics software from Hubspot.

Data Visualization 102

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 102

Userpilot

FEBRUARY 9, 2023

Looking to use predictive customer analytics to drive growth and gain a competitive advantage for your business? Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. What is predictive customer analytics? Let's start!

Data Visualization 97

Data Visualization Analytic Tools Customer Feedback Customer Experience 97

Userpilot

FEBRUARY 27, 2024

Funnel analytics is one of the buzzwords in marketing, sales, and product management. We explain what funnel analytics is, why it’s relevant, and how to conduct and leverage it to drive product success. We also look at the best analytics tools for the job. Tag these events for tracking in your analytics tool.

Data Visualization 96

Data Visualization Analytic Tools Customer Experience Feedback Software 96

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. What are B2B customer insights?

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Research Software 96

Userpilot

MARCH 12, 2024

Collecting and interpreting user behavior analytics is crucial due to the extreme competitiveness in the SaaS space, which only continues to escalate. This guide will go over what user behavior analytics are, why they’re important, what you can track, and how to analyze user behavior. UI/UX optimization.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

MAY 7, 2024

In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences. Userguiding – best product adoption tool for small companies.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Reporting Tools 60

Reveal

JUNE 15, 2023

Reveal Embedded Analytics Reveal is an industry-leading embedded analytics solution that aims to provide ease of use for integrating powerful analytics capabilities into applications. Making Reveal accessible to all types of business users, regardless of their experience and expertise, has always been our priority.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. Frictionless sign-ups and proactive support are now essential for winning over users.

Analytic Tools 104

Analytic Tools Data Visualization User Testing Reporting Tools 104

Reveal

DECEMBER 6, 2023

Reveal Embedded Analytics In the dynamic world of data analytics, the demand for comprehensive and integrated solutions has reached unprecedented levels. In response to this pressing need, OEM analytics has emerged as a pivotal force in reshaping how businesses harness and interpret their data.

Analytic Tools 62

Analytic Tools Data Visualization Feedback Software User Testing 62

Userpilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. Today, we’ll be focusing on closed-loop analytics and how they can help you better manage and benefit from data! The key is to share data between the teams anyway. What are closed-loop analytics?

Analytic Tools 97

Analytic Tools Data Visualization Customer Experience Reporting Tools 97

Userpilot

APRIL 10, 2024

Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service.

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

Userpilot

MAY 2, 2024

Personalize the customer experience , for example, through tailored onboarding. Identify the happy paths of power users through analytics and replicate them for new customers. Offer personalized product demos to help trial users experience the full value. Monitor user sentiment through in-app NPS surveys.

Data Visualization 100

Data Visualization User Testing Customer Feedback Analytic Tools 100

Userpilot

DECEMBER 31, 2022

How does tracking your digital experience analytics help you retain users, remain competitive, and grow your business ? In this article, we cover: What digital experience analytics is and why tracking these data points is important? Who benefits from measuring your digital experience?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Quantitative data is numerical data or information you can easily measure for analysis.

Data Visualization 95

Data Visualization Feedback Software Customer Feedback User Testing 95

UX Planet

FEBRUARY 11, 2024

Photo by LUM3N on Unsplash Personalization in user experience is a very productive concept which all designers and builders should take note of. Personalized apps or websites make users feel like the platform just gets them and understands what exactly they need. What is Personalization in User Experience?

Customer Experience 88

Customer Experience User Experience Research Software User Testing 88

Reveal

SEPTEMBER 2, 2022

Reveal Embedded Analytics. If you’re involved in the world of business intelligence in any way, then you’ve most likely aware of the fact that sales data is the drumbeat of any organization. If you want to achieve your sales goals month after month, then guesswork and intuition aren’t your best friends – sales analytics is.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Artificial Inteligence 52

UX Studio: Product Management

AUGUST 1, 2021

Of course, your goal is to get more and more users and engage them with your application. But how can the user experience of your product help? How can you measure if your users are engaged? How can you measure user experience? Let me show you how to use data to improve your product. What are metrics?

Data Visualization 132

Data Visualization Customer Feedback Customer Experience User Experience 132

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

Customer Feedback 95

Customer Feedback Product Research Feedback Software User Testing 95

Userpilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. When users are delighted with your product experience, they engage more and tend to renew and even upgrade their accounts. How to measure customer satisfaction to ensure happy customer service? What is happy customer service?

Data Visualization 59

Data Visualization Reporting Tools Customer Experience Customer Feedback 59

Reveal

OCTOBER 14, 2021

Reveal Embedded Analytics. Easy to use and understand analytics is a crucial part of every modern SaaS application. In today’s digitalized and technology-oriented world, customers require much more than static data visualization or simple reporting. What is a modern analytics application?

Analytic Tools 59

Analytic Tools Data Visualization Research Software Reporting Tools 59

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 60

Analytic Tools Data Visualization Feedback Software Research Software 60

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. User feedback can be general or contextual.

Feedback Software 86

Feedback Software Analytic Tools Research Software Data Visualization 86

Reveal

AUGUST 15, 2022

Reveal Embedded Analytics. SaaS companies face the challenge of maximizing the adoption of their tools and providing customers with the best ROI. They can achieve this, and can greatly improve their existing product’s value proposition, through embedded analytics. What Is SaaS Analytics?

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Customer Feedback 52

Userpilot

JANUARY 26, 2022

Are you wondering how to effectively use SaaS analytics to reduce churn? You can collect heaps of data but they won’t be of any use if you don’t know what to do with them. SaaS analytics allow you to leverage the data to gain actionable insights and make informed decisions. What is SaaS analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

MARCH 29, 2024

How to identify a conversion funnel leak: Conduct feedback surveys and pair the results with actionable data from session replays, funnel , path , and heatmap analysis. Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Use social proof to build brand authority.

Data Visualization 104

Data Visualization User Testing Analytic Tools Feedback Software 104

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. Start collecting data.

User Testing 104

User Testing Research Software Analytic Tools Feedback Software 104

UX Planet

FEBRUARY 22, 2024

To overcome these, UX designers always approach new trends that would rebuild digital experiences. User experiences become more hyper-personalized due to AI integration and machine learning into the interfaces. Here are the top 7 UX trends for 2024 that are known for enhancing the overall user experience.

Customer Experience 92

Customer Experience User Experience Artificial Inteligence UX 92

Reveal

JANUARY 11, 2022

Reveal Embedded Analytics. More and more businesses in all different industries globally are starting to adopt the power of data to accelerate their time to insights, improve business performance and enhance data-driven decision-making. This is where analytical applications come into play.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

Data Visualization 98

Data Visualization Analytic Tools Research Software Customer Experience 98

Userpilot

MAY 7, 2024

Dig into user behavior data to identify core features. Use walkthrough software to create flows that educate and encourage users to complete tasks. Monitor how users progress through your walkthrough to optimize it. Best practices for creating a software walkthrough to guide users: Use simple language.

Feedback Software 60

Feedback Software Analytic Tools Reporting Tools Customer Communications 60

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 95

Customer Experience User Testing Analytic Tools Feedback Software 95