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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development.

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Creating An Enterprise SaaS Marketing Strategy

Userpilot

How is enterprise SaaS marketing different compared from acquiring and retaining users for an SMB? Enterprise SaaS marketing, however, is a different story entirely. We’re going to teach you how to craft a marketing strategy made for the enterprise sales cycle so you can adapt your sales process.

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Conversion Funnel Leaks: Types + Ways to Identify And Fix Them

Userpilot

Use social proof to build brand authority. Implement app usage analysis and convert new users to repeat buyers. Book a demo now to begin. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a conversion funnel leak? Userpilot can help.

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Guide to Knowledge Base Creation For SaaS: Steps, Best Practices, and Tools

Userpilot

Book a demo to get started! Try Userpilot and Take Your Self-Service Support to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a knowledge base? Self-service support ensures consistency and increases trust in the brand. Organize resources into modules to improve the user experience.

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Marketing-Led Growth: How It Differs From Other Growth Strategies?

Userpilot

Sales-led growth , on the other hand, is built around the traditional sales process and tactics like trade shows or demos. Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. They allow companies to reach broad audiences and increase brand awareness.

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17 SaaS Customer Success Best Practices to Improve Customer Retention

Userpilot

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. Offering personalized demos to show the product’s value and encourage deeper engagement. Book a demo to give it a try.

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5 Funnel Analysis Examples For SaaS Companies (+ Process & Tools)

Userpilot

Hotjar – Best for qualitative user behavior tracking. Ready to start tracking user funnels for your in-app user journeys? Book a Userpilot demo to begin. Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is funnel analysis?