Remove Branding Remove Demo Remove Product Goals Remove User Experience
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13 Types of Customer Feedback: How to Collect Valuable Feedback As a Product Manager

Userpilot

They tell you how attached your users are to the brand and would recommend it to their friends/colleagues. Customer satisfaction surveys are similar in their design to NPS surveys and they tell you how content your users are with the overall user experience. To collect customer loyalty feedback , use NPS surveys.

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Customer Activation Funnel: How to Get New Users to Experience Value

Userpilot

No activation funnel is ever 100% straightforward: make sure you provide your users with a range of self-service support options to help them solve their own problems (without bombarding your support team). Finally, remember you can use live demos to show (rather than tell) your customers how to experience value.

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Your Guide to In-App Communication: Types, Tips, and Examples

Userpilot

In this article, we’re going to dive deep into the types of in-app messaging, five best practices, and four real-world examples from successful SaaS brands. In-app messages are used to engage with users as they use the product, while push notifications are used to draw user attention back when they aren’t using the product.

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How to Use Idea Screening for New Feature and Product Development

Userpilot

Book the demo! Idea screening is the process of evaluating and vetting product or feature ideas against pre-defined criteria, like market demand or technical feasibility. This will reflect your product goals and organizational culture. Willingness to pay – Are there enough people ready to buy the product?

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Customer Experience Improvement: What It Means for SaaS and How to Do It

Userpilot

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. Look no further. Let’s roll.

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Product Launch Manager Role – Everything You Need to Know

Userpilot

For some products, a Product Hunt and WOM are more suitable, whereas for others in-app announcements work better. Product launch managers collaborate with the marketing manager to set the launch and product goals and timelines. They also work with the customer success team on product onboarding to drive adoption.

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Strategic Product Management: The Role of a Strategic Product Manager

Userpilot

Market research, differentiation, and positioning are necessary to prepare for the product launch. Product managers need to plan the timing, how to measure launch success , and how to make sure their first-time user experience is satisfying. Market and customer research are the foundation of strategic product management.