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15 Customer Intimacy Best Practices and Tips For B2B Companies

Userpilot

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Create communities around your brand to connect directly with customers. Pro tip: try offering personalized client onboarding to reduce churn.

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In-App Survey Design: Tips, Best Practices and Great Examples From SaaS

Userpilot

Truth be told, there are many options to gauge customer satisfaction — in-app surveys, email surveys, phone calls, you name it. In-app survey tools show you the analytics side in real-time. Match your brand look and feel. An in-app survey should be a part of your UI — in harmony with the brand look and feel. Conclusion.

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Dark Funnel in SaaS: How To Confront Dark Funnel and Make It Work for You?

Userpilot

Make use of branded conference swag to promote your company at conferences and raise positive awareness. Take advantage of employer branding to turn your employees into brand advocates and drive positive virality. Not all touchpoints can be tracked by analytics. ” to track the source of your users. SaaSholic Blog.

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16 Customer Acquisition Strategies To Increase Conversion Rates

Userpilot

By staying consistent with your SEO efforts , you’ll not only enhance your search rankings but also establish your brand as an authority in your industry and niche. While you can host webinars yourself, also explore collaborating with industry influencers or complementary businesses to co-host some sessions.

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Customer Onboarding Lifecycle: How to Continuously Educate and Unlock Value For Your Users

Userpilot

Effective strategies for tertiary onboarding: Introduce users to brand-new features. It begins with the very first interaction a user has with your product or brand (which could be your website, where they see your value proposition), and it stops when they churn. You can use modals for this. Feature tagging in Userpilot.

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Consumer-Generated Marketing: Tools You Can Use to Grow Your Product

The Product Coalition

Consumer-generated marketing (CGM) is when companies prompt their customers to create content for their product brand. Doritos Legion of Creators website Whenever a campaign is launched, Doritos fans can create branded content. The purpose is to give customers a voice and to activate the brand’s community. Well done Lego!

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How to Collect and Manage Feature Requests in SaaS

Userpilot

identify which requests you can tackle first using product analytics and segmentation. Users send bug reports when they’re using your product and it suddenly stops functioning as it should. Bug reports require immediate attention because if left unchecked they will lead to a negative user experience and increase your churn rates.