Alchemer Mobile

DECEMBER 8, 2022

Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months). When’s the best time to solicit feedback? So, we analyzed data from the last calendar year for mobile app customer sentiment and uncovered some intriguing insights.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Demographic factors Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Retarget using demographic factors such as age, gender, location, etc.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Companies continued using their apps to engage regularly with consumers as mobile became a primary way for them to communicate. In response, consumers interacted more with brands through their apps.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? Diversification is a strategy involving entry into unrelated markets or industries, often through new lines of business or partnerships. Growth loops leverage product virality, encouraging existing users to promote the product and attract new customers. What are growth initiatives?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Trust leads to better retention and brand loyalty. Ask them for their feedback using in-app microsurveys.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

JULY 5, 2022

Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Incremental innovation gives you time to listen to user feedback. Disruptive innovation is what many SaaS startups aspire to.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. Which involves the implementation of your product through in-app onboarding and self-service support. So, let’s talk about value realization and what you can do to improve it. Realization. Validation.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Usersnap

MAY 17, 2023

The struggle to highlight crucial details, collaborate effectively, and provide targeted feedback is real. But what if I told you there’s a game-changing solution? In this article will review the best tools in 2023 based on their features, usability, pricing, and customer reviews. Let’s dive in!

Feedback Software 52

Feedback Software Research Software Data Visualization Reporting Tools 52

Userpilot

JULY 11, 2022

Good customer service can help you improve customer retention , drive brand loyalty and increase sales. Interact with customers through in-app messaging and offer contextual help. Create an in-app help center to provide proactive support. Ask for feedback and understand what needs to be improved. Drive brand loyalty.

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? Sounds simple, right? Not necessarily.

Feedback Software 119

Feedback Software User Testing Product Research Customer Experience 119

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. Use in-app Checklists to guide your users.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Modus Create

MAY 12, 2022

Healthcare is one of the most exciting industries for digital transformation. Companion apps have helped users in self-diagnosis, allowing them to seek proactive treatment. Many healthcare organizations also use companion apps to help their users fight addiction. . Maintain Brand Consistency. It’s a proof of concept. .

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Alchemer Mobile

MARCH 14, 2022

Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. Alongside the continued app economy boon, mobile retention, interactions, ratings, and expressed emotion flourished. Close customer feedback loops.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Userpilot

MARCH 23, 2022

There’s much more to NPS than sending users a customer feedback survey. They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. NPS average by industry.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Usersnap

SEPTEMBER 22, 2022

We know it is hard just collecting customer feedback , but then making decisions out of it becomes even tougher. Recently, we asked our own customers what their struggles were, and getting significantly more customer feedback was the 2nd biggest pain point that Usersnap helps them solve. What you can expect ?⤵️ ⤵️ What Is Typeform?

Feedback Software 52

Feedback Software Research Software User Testing Product Research 52

Alchemer Mobile

OCTOBER 8, 2020

Google recently announced big changes to its Play Store in-app review API. The changes will have a sweeping impact on how app publishers prompt for ratings and feedback, as well as changes in what consumers expect from experiences with their favorite Android apps. Ability to rate and review inside Android apps.

Feedback Software 147

Feedback Software User Testing Strategy Product Research 147

Userpilot

MARCH 23, 2023

It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. A thank you note to acknowledge users and express gratitude for the feedback.

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

Usersnap

AUGUST 25, 2021

Are you part of a SaaS company? Especially because in critical moments, you rely on the importance of customer feedback to grow your profits. There are a multitude of SaaS businesses springing up, as businesses continue to become more digital. By asking your customers for feedback. Increase Brand Advocacy.

Feedback Software 52

Feedback Software User Testing Customer Feedback Research Software 52

Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Alchemer Mobile

JULY 2, 2019

“Product” isn’t a major that can be studied in school, the role looks vastly different across industries, and many product managers don’t begin their careers in the field until they’ve amassed experience in other areas. Due to its murkiness, there are a few common myths that plague product management across industries and company size.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

Userpilot

OCTOBER 23, 2022

Acquiring and keeping repeat customers involves delivering an excellent customer experience , empowering them with product education , acting on their feedback , and rewarding customers for their loyalty. 15 tips for acquiring and keeping repeat customers in SaaS. Track in-app user behavior and eliminate potential roadblocks.

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

Userpilot

DECEMBER 6, 2022

Most probably you already know how important it is for a brand to offer superior experiences, but how exactly can you measure customer experience? In this article, we will cover the customer experience metrics that reflect users’ perceptions of your brand and how you can improve their experience. What is customer experience?

Customer Experience 98

Customer Experience User Testing Customer Feedback Data Visualization 98

Intercom, Inc.

FEBRUARY 9, 2021

According to a Microsoft Global State of Customer Service report , 90% of respondents said that customer service is an important factor in their choice of, and loyalty to, a brand. Listen closely to customer feedback. We look at data such as NPS and direct customer feedback,” said Jean-Bernard.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Userpilot

MARCH 29, 2023

How can you use NPS eCommerce to gain qualitative feedback as part of your online store strategy? Unlike customer satisfaction surveys , NPS indicates customer loyalty and brand sentiment in the long run. If you don’t have enough responses from your NPS survey, focus on closing the feedback loop.

Product Research 94

Product Research Customer Feedback Customer Experience Onboarding KPIs 94

Userpilot

SEPTEMBER 14, 2022

Product marketing is responsible for market research, product development, branding, advertising, and pricing. Look back and learn- collect feedback and improve. Especially for SaaS companies that will offer a new solution to the market, the positioning statement must be clear and concise. Market Research. Advertising.

Product Research 98

Product Research Feedback Software Research Software Product Marketing 98

DISQO

JULY 23, 2019

The whims of millennials are challenging established industries and forcing traditional brands to scramble. What’s old is really old, and what’s new will be forced to get newer as the playing field where brands meet consumers is seismically transformed. How can brands build for the future when your strategy is stuck in the past?

User Testing 40

User Testing Branding Data Visualization Product Research 40

DISQO

JULY 23, 2019

The whims of millennials are challenging established industries and forcing traditional brands to scramble. What’s old is really old, and what’s new will be forced to get newer as the playing field where brands meet consumers is seismically transformed. How can brands build for the future when your strategy is stuck in the past?

User Testing 40

User Testing Branding Data Visualization Product Research 40

Userpilot

SEPTEMBER 12, 2022

The greater the score, the more satisfied your customers are and the more loyalty they feel towards your brand. tNPS provides immediate feedback and helps identify friction points, optimizes touchpoints in the user journey , and helps you understand how to increase customer satisfaction. Why should you implement tNPS in your SaaS?

Feedback Software 98

Feedback Software Product Research Onboarding KPIs User Testing 98

Userpilot

SEPTEMBER 29, 2022

Product value is how well your app helps customers achieve their goals compared to competitors. Higher value translates into more customers, higher retention, and stronger brand loyalty. To determine this kind of value, we look at the alternative solutions available in the market and how they compare to our product.

User Testing 105

User Testing Product Research Feedback Software Analytic Tools 105

The Product Guy

FEBRUARY 13, 2020

Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. Regarding problem discovery: Value was feature-based PMs and PDs embedded in delivery Reactive to feedback, stakeholder-biased. Operated by.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

Userpilot

SEPTEMBER 16, 2022

Use in-app guidance like checklists, tooltips, product tours, etc., Collect continuous customer feedback with multiple types of surveys. Be active on social media to connect with customers and join conversations about your brand. Be active on social media to connect with customers and join conversations about your brand.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Usersnap

JANUARY 26, 2022

It was also the month they started collecting customer feedback with Usersnap. Why visual communication in customer support was essential Don’t underestimate closing feedback loops Entering early majority in less than one year Tango’s team values and superpower The value of customer feedback ?? Annie Ng, Growth @ Tango.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. Here’s how this feature fits into the framework: Simple enough, right?

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Indicative

JANUARY 14, 2021

When it comes to mobile, health and fitness apps boast the highest retention rates of any category. That follows years-long trends toward healthy living, fitness, and overall wellness that yielded an explosion (upwards of 300% growth) in the sheer number of users and apps at play in the industry. .

User Testing 91

User Testing Data Visualization Customer Experience Analytic Tools 91

Modus Create

MARCH 17, 2022

As agile becomes the go-to philosophy for software development, it’s influencing other areas of business, including non-IT teams. Executives across industries are reimagining leadership principles that thrive in an agile business environment — principles that don’t treat change as an anomaly but a culture. . What is Agile Leadership?

Leadership 98

Leadership Agile Reporting Tools Feedback Software 98