Alchemer Mobile

JUNE 16, 2022

For mobile app customers, providing mobile feedback tends to involve navigating to a difficult-to-find support center or responding to an email buried in their spam inbox. It’s much easier for them to simply uninstall an app and move on to the next alternative rather than trying to communicate with a brand and troubleshoot the issue.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Retarget based on shifts in sentiment.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Product Research 76

Product Research Data Visualization Analytic Tools Feedback Software 76

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! Act on customer feedback : Use in-app surveys to segment and address dissatisfied users.

Feedback Software 91

Feedback Software Analytic Tools User Testing Customer Feedback 91

Userpilot

AUGUST 24, 2023

A well-designed cancellation survey will help you understand the reasons for churn. This article shows you how to design a customer cancellation survey that collects actionable insights and reduces churn. TL;DR An exit or cancellation survey is a questionnaire you send to users to understand their reasons for churning.

Product Research 91

Product Research Feedback Software User Testing Customer Feedback 91

Alchemer Mobile

DECEMBER 8, 2022

If more people actively tell you they do not love your brand or your app during a specific period, that’s not a failure. Here are some ways in which we recommend you deliver customer love in the winter months to boost consumer happiness: Close the feedback loop. Instead, we encourage you to see it as an opportunity to do better.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. By the end of this post, you’ll know how to create an effective B2B survey, distribute it, analyze the results, and take action on what you’ve learned.

Product Research 90

Product Research Customer Satisfaction User Testing Customer Feedback 90

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. What better way to gather customer feedback ? TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way. No two surveys will be the same.

Product Research 86

Product Research Customer Feedback User Testing Customer Experience 86

Userpilot

MARCH 27, 2023

With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates.

Product Research 86

Product Research Feedback Software Customer Experience Data Visualization 86

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? This post lists the different questions to ask users on your survey concerning their experience with your software. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. What are user experience surveys?

Customer Feedback 81

Customer Feedback Product Research Feedback Software User Testing 81

Alchemer Mobile

JUNE 16, 2022

For mobile app customers, providing mobile feedback tends to involve navigating to a difficult-to-find support center or responding to an email buried in their spam inbox. It’s much easier for them to simply uninstall an app and move on to the next alternative rather than trying to communicate with a brand and troubleshoot the issue.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Two questions are ideal in an NPS survey. How do I write a good NPS survey?

Product Research 86

Product Research Feedback Software Analytic Tools Research Software 86

Alchemer Mobile

AUGUST 26, 2021

Proactively gathering feedback allows you to quickly identify and solve their pain points. It allows you to have insight into the overall customer experience and larger brand perception. Examples of in-app feedback collection. Cart abandonment survey. Checkout confirmation survey. The best in-app feedback tools.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Userpilot

JUNE 2, 2024

Here are several methods to help you calculate your NPS effectively: Calculate NPS using templates and formulas: This method involves manually collecting survey responses from your customers and calculating NPS using a predetermined formula. Based on the NPS benchmark report from Retently, the NPS ranges from 37 to 76 depending on industries.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Usersnap

JANUARY 18, 2024

Why do the most successful product managers always seem to pay attention to the power of a well-constructed NPS survey ? This methodology transforms customer feedback into a competitive lever for business excellence. The NPS survey question serves as a pivotal gauge for this purpose. Elevate Your NPS Game with Usersnap!

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Userpilot

MAY 10, 2022

Can you measure product-market fit without a PMF survey? Collecting and analyzing customers’ feedback is the best way to understand how they feel about your product offering and if their demand level is enough to sustain your business long-term. Let’s see how to measure product-market fit using micro surveys.

User Testing 86

User Testing Product Research Feedback Software Product Marketing 86

Userpilot

SEPTEMBER 3, 2022

Common feedback sources are onboarding surveys, user interviews, NPS surveys , CSAT surveys, public reviews, and social media mentions. Segment customers based on NPS feedback and personalize their onboarding. Close the feedback loop by solving customer issues and improving user experiences.

Feedback Software 91

Feedback Software Customer Feedback User Testing Data Visualization 91

Userpilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. Here are some best practices for collecting customer feedback.

Customer Feedback 78

Customer Feedback User Testing Customer Satisfaction Customer Experience 78

Userpilot

MAY 21, 2024

Expansion and Advocacy : When customers purchase additional products through upsells , and share their positive experiences. Use product analytics for retention : Track and analyze customer data ( behavioral , survey responses, in-app interactions, etc.) Creating a welcome survey with Userpilot. Survey responses.

Data Visualization 92

Data Visualization Customer Experience User Testing Customer Feedback 92

Userpilot

NOVEMBER 28, 2022

You can automate feedback collection at different stages of the user journey, close the feedback loop , and trigger personalized experience flows based on user feedback. They may exaggerate their positive feelings or tone down the negative ones. These experience flows can be triggered based on user feedback.

User Testing 85

User Testing Feedback Software Customer Feedback Data Visualization 85

Userpilot

AUGUST 29, 2022

Customer sentiment is how your customers feel about your products, services, and or your brand in general. These are the emotions that your brand evokes, and they can be positive, negative, or neutral. Use onboarding surveys to measure customer satisfaction, optimize it, and improve the initial stages of the customer journey.

Feedback Software 81

Feedback Software Customer Experience Customer Feedback Product Research 81

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. At Apptentive, we have Fan Signals which looks at expressed sentiment based on mobile actions and feedback.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 81

Data Visualization Feedback Software Customer Feedback User Testing 81

Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Understanding how users feel about your brand , finding areas for improvement, and implementing the necessary changes to meet customer expectations are what give you a competitive advantage. Collect positive and negative feedback from review sites.

Feedback Software 95

Feedback Software User Testing Customer Feedback Research Software 95

Userpilot

SEPTEMBER 12, 2022

Drive positive WOM. Satisfied customers won’t complain or cause any trouble but are also less likely to promote you, engage with your content, or respond to your surveys without incentives. Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience User Testing 93

Userpilot

SEPTEMBER 20, 2022

A defined word-of-mouth marketing strategy helps you encourage and accelerate conversations within your customer base that grow your brand. WoM marketing improves brand visibility by getting many people to talk about your brand. WoM marketing also builds trust in brands by providing proof of their usefulness.

Feedback Software 77

Feedback Software Branding Customer Experience User Testing 77

The Product Coalition

MAY 8, 2023

Their expertise in customer needs and face-to-face contact puts them in a powerful position for collecting first-hand feedback. Read our guide: How CS can Share Customer Feedback so that Product Actually Listens How can your CS team gather that valuable feedback? Contact with churned customers. Here are 8 options.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

SEPTEMBER 28, 2022

Customer goodwill is the positive feeling of alignment and support a customer has for your brand. In contrast, goodwill customers are off the market and will stay with your brand and even tolerate eventual problems. Customer goodwill helps your business drive more WOM, have higher LTV , and advocate for your brand.

Feedback Software 86

Feedback Software Analytic Tools User Testing Customer Experience 86

Userpilot

AUGUST 22, 2022

Having a customer feedback strategy enables you to continuously collect and analyze user responses and develop an action plan for improving your product and driving engagement. Analyzing customer feedback requires the use of tools to help expedite the process and proceed to take action on customer insights. What is customer feedback?

Feedback Software 87

Feedback Software User Testing Customer Feedback Customer Experience 87

Userpilot

AUGUST 20, 2022

But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Customer love is the emotional connection between customers and your brand. It drives customer loyalty, positive word of mouth, and user engagement. Hence they’re not the same.

Feedback Software 82

Feedback Software Customer Experience Customer Feedback User Testing 82

Userpilot

FEBRUARY 28, 2023

TL;DR Customer feedback is all the insights and opinions you get from users about their customer journey experience and interactions with your product. Active feedback is intentionally solicited from users, for example through interviews or surveys, while passive feedback is provided by users at times and places that are convenient to them.

User Testing 80

User Testing Customer Feedback Feedback Software Product Research 80

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for? Now it’s time to put your app and positioning to the test. It’s marketing. The bad news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

MARCH 1, 2022

Customer feedback is one of the most valuable tools a business has at its disposal, but it’s often under-utilized. CES (Customer Effort Score) surveys In-person interviews Customer reviews Usability testing In-app usage analytics … But we’re getting ahead of ourselves. Using customer feedback for sales success: A winning combination?

Feedback Software 132

Feedback Software Customer Feedback User Testing Data Visualization 132

Userpilot

MARCH 29, 2023

Unlike customer satisfaction surveys , NPS indicates customer loyalty and brand sentiment in the long run. The best time to run a survey is after meaningful transactions with your shop. If you don’t have enough responses from your NPS survey, focus on closing the feedback loop.

Product Research 67

Product Research Customer Feedback Customer Experience Onboarding KPIs 67

Usersnap

JUNE 24, 2022

Positive review response examples provide proof to the entire audience that your business is reliable. It’s vital customer feedback you need to validate that what your business is doing is on the right track! This leads to the positive reviewers feeling a bit neglected. How To Respond To Positive, Negative, and Neutral Reviews?

User Testing 52

User Testing Feedback Software Customer Feedback Software Review 52

Alchemer Mobile

AUGUST 24, 2021

Love Percent: Unique to apps using the Apptentive Love Dialog , this metric starts with showing your mobile customers a one-question in-app survey: “Do you love this app?”. It is also important to establish a feedback loop with consumers to monitor and understand the changes in attitudes regarding your app and other competing apps.

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

Userpilot

AUGUST 5, 2023

There are 3 types of NPS survey responses: Promoters give a score of 9 – 10 and are likely to advocate for your products to others passionately. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 88

Data Visualization Feedback Software Product Research Analytic Tools 88