The support leader’s guide to proactive support: Provide help before it’s needed
Intercom, Inc.
MARCH 16, 2021
This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. At Intercom, we use a framework called the Conversational Support Funnel to deliver fast, personal support to our customers. Download The Ultimate Guide to Conversational Support.
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