BrainMates

SEPTEMBER 4, 2023

Sales-led growth depends on the sales team doing outbound and product demos to acquire customers, business reviews and customer-success outreach for retention and sales deals to convert. In a Qualtrics survey, 68% of customers said they’re more loyal to brands that ask for and act on their feedback.

Data Visualization 52

Data Visualization Onboarding KPIs Customer Experience Customer Feedback 52

Intercom, Inc.

JANUARY 19, 2021

Here’s a simple framework for managing it. So our customers would have to learn the ins and outs of a brand new UI to do the same job – which unsurprisingly caused a lot of friction for our users. A three step framework for tackling the debt. It was a trivial feature that we thought would be a cinch to build.

Framework 272

Framework Customer Experience Systems Review User Testing 272

Intercom, Inc.

NOVEMBER 7, 2019

At first when you have no brand, just a working product and only a handful of customers, you really have to find any opportunity to get your name out there. But we also use new tools such as Intercom to gather intent from inbound leads, or to gather intent from outbound companies that come back to the website. Nico: Correct.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

SEPTEMBER 19, 2023

TL;DR Product-led growth (PLG) funnels are a framework that helps you visualize the entire process of your product, converting a lead or prospect into a paying customer. A product-led growth funnel is a framework for visualizing the process by which your product converts prospects into customers.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Reporting Tools 105

Userpilot

AUGUST 23, 2023

An in-depth comprehension of what new customers (and current customers) are looking for in your product will help you build a more appealing brand with a differentiation advantage that will give your company a competitive edge over other solutions on the market. Competitive advantage. What are value chain management and mapping?

User Testing 98

User Testing Customer Feedback Feedback Software User Friction 98

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Invest in the right tools and frameworks.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Don’t let other websites get your brand traffic.

Research Software 91

Research Software User Testing Outbound Marketing 91

Userpilot

MAY 19, 2021

Do you want to: raise brand awareness? Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Outbound Marketing. With outbound marketing, you’re more proactive. Here are the best outbound channels in 2021. Paid digital ads.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Intercom, Inc.

MARCH 17, 2022

I mean, I don’t know what Intercom does for this at the moment, but for example, a lot of companies have developer relations teams, and I feel that that is a brand of product evangelism. Do you have any thoughts on thinking beyond that to folks who might work in support, success, or outbound sales? And this takes various sorts.

Analytic Tools 151

Analytic Tools Research Software Data Visualization Customer Experience 151