Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. At Intercom, we use a framework called the Conversational Support Funnel to deliver fast, personal support to our customers. 4 powerful proactive support messages to send.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Outbound 201

Intercom, Inc.

JULY 31, 2018

Nearly three months ago we launched the early access for our brand new Messenger Framework that allows you to build apps for the Intercom Messenger – making it the first business messenger with an open platform. Build your own apps for the Intercom Messenger. We’re looking forward to seeing what you come up with!

Feedback Software 106

Feedback Software User Testing Customer Feedback Data Visualization 106

Intercom, Inc.

NOVEMBER 7, 2019

It’s safe to say he’s learned a thing or two about adjusting his message and product for each unique customer persona. At first when you have no brand, just a working product and only a handful of customers, you really have to find any opportunity to get your name out there. How can I get my message heard? Nico: Correct.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

JANUARY 19, 2021

Here’s a simple framework for managing it. A few years ago, we wanted to improve the A/B testing functionality in some of our targeted messages. Our in-app messages and email messaging enabled companies to reach customers inside the product in real time, so they could deliver the right message , at the right moment.

Framework 272

Framework Customer Experience Systems Review User Testing 272

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Invest in the right tools and frameworks.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Don’t let other websites get your brand traffic.

Research Software 91

Research Software User Testing Outbound Marketing 91