Intercom, Inc.

JULY 31, 2018

Nearly three months ago we launched the early access for our brand new Messenger Framework that allows you to build apps for the Intercom Messenger – making it the first business messenger with an open platform. Build your own apps for the Intercom Messenger. We’re looking forward to seeing what you come up with!

Feedback Software 106

Feedback Software User Testing Customer Feedback Data Visualization 106

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing. Content Marketing.

Research Software 74

Research Software User Testing Outbound Marketing 74

Intercom, Inc.

APRIL 7, 2021

85% of customer service teams now offer proactive help, in the form of things like in-app onboarding , outbound messaging , or notifications. This is a big indicator of the importance of human support within the Conversational Support Funnel , our framework for providing efficient, effective, and personal support at scale.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Intercom, Inc.

JULY 30, 2018

If you’re an outbound SDR , you may not know if the phone number you have is going to connect you to the right person or if that person you’re calling is in the market for what you’re selling. I use the snooze button to remind myself to follow up with leads who haven’t responded to my last message.

Inbound 157

Inbound Strategy Outbound User Testing 157

UX Studio: Product Management

JULY 29, 2021

For this purpose, I will borrow the famous AARRR Pirate Metric framework. Understanding the problems and emotions of your audience through user research will help you craft and refine the message that will convert visitors into leads and first-time users of your product. Metrics affecting revenue. Conclusions.

Research Software 110

Research Software User Testing Product Research UX 110

Intercom, Inc.

JANUARY 19, 2021

Here’s a simple framework for managing it. A few years ago, we wanted to improve the A/B testing functionality in some of our targeted messages. Our in-app messages and email messaging enabled companies to reach customers inside the product in real time, so they could deliver the right message , at the right moment.

Framework 272

Framework Customer Experience Systems Review User Testing 272

Intercom, Inc.

NOVEMBER 7, 2019

It’s safe to say he’s learned a thing or two about adjusting his message and product for each unique customer persona. “How can I push my message while still capturing existing intent from the market?” Challenges are really about, “How can I push my message while still capturing existing intent from the market?”

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

NOVEMBER 20, 2018

The “ Jobs to be Done ” framework is a useful resource to help frame the context from their side of the fence. “You will be better served in the long run if these are viewed more as product collaborators” It can also help shape marketing messaging. What words do they use? Iterate the product based on feedback.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

NextBigWhat

OCTOBER 30, 2020

Objectives and key results (OKR): A goal-setting framework that helps companies set an objective, which is “what I want to have accomplished,” and the key results, which are “how I’m going to get it done.” Bullseye framework: To systematically find the most promising channel. It has a sense of urgency. It has a purpose.

User Testing 52

User Testing Reporting Tools Product Management Product Manager 52

The Product Coalition

FEBRUARY 12, 2018

I’d say our primary challenge was always building the right outbound sales process. Specifically for sales, for each new company even with existing sales frameworks, you have to explore new horizons on your own. It’s simple and has a wide range of functionalities that make customer messaging smooth and easy.

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

Intercom, Inc.

JUNE 23, 2020

Between them our panel offer a 360° view of this important development and allow us to better understand how and why this framework was developed and what it might mean for your business. That sounds like a really robust framework. Kaitlin Pettersen : Global Director of Customer Support. Jane Honey : Senior Director of Product.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Intercom, Inc.

JUNE 8, 2021

The pandemic has transformed the way we do business and build relationships with customers – highlighting the need for digital-first solutions and personalized, conversational messaging. Conversational support is the modern way to provide efficient, personal support at scale via messaging-based, context-rich interactions.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

JULY 13, 2018

Go to town on channels that you can turn on and off, like outbound or cold email or advertising. The framework that I’ll give is really easy for everyone to follow. It’s the Content Reusage Framework from Aleyda Solis. If you use that framework, it’s going to work out really well for you.

User Testing 156

User Testing Customer Experience Customer Feedback Strategy 156

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. Conversational support is the modern way to resolve customer questions through a digital-first, messaging-based interaction.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Intercom, Inc.

NOVEMBER 27, 2019

Last season, Stripe’s Jeanne DeWitt shared how the payment-processing company developed “the universe” – a giant database of companies they could target through outbound sales. Your messaging is off. Build your own universe of market opportunities. Ed and his team at Paddle have taken this idea and made it their own.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Modus Create

FEBRUARY 1, 2022

You will find answers to questions such as: Why do we need logging frameworks like Log4j? An attacker who can control log messages or log message parameters can execute arbitrary code loaded from LDAP servers when message lookup substitution is enabled.” Such was the case in the late 2020 Solar Winds compromise. .

Software Review 59

Software Review Systems Review Data Visualization Weak Development Team 59