Tackling complex design debt: a three-step framework
Intercom, Inc.
JANUARY 19, 2021
Here’s a simple framework for managing it. “Our in-app messages and email messaging enabled companies to reach customers inside the product in real time, so they could deliver the right message, at the right moment” Initially, our sole focus was developing in-product messaging. User experience debt. Functional debt.
Let's personalize your content