Userpilot

JANUARY 14, 2023

Creating webinars and offering live training demos to help users tackle specific problems or use cases. Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Combine a variety of content formats (help articles, tutorial videos, case studies, etc.)

Customer Experience 96

Customer Experience Feedback Software Education Customer Feedback 96

Userpilot

FEBRUARY 3, 2023

Product analytics may reveal that some of the users have not engaged with an advanced feature for their use case yet. Offer ongoing education and support through a knowledge base In product-led companies, self-service is a huge part of the customer experience. Ask them questions on how to improve the product and the UX.

Onboarding KPIs 96

Onboarding KPIs Customer Experience User Testing Customer Feedback 96

Userpilot

NOVEMBER 30, 2021

User Analytics. Insights and analytics help measure software adoption, track results and uncover opportunities for growth. Appcues gives you the ability to track metrics and create custom reporting and analyses. User analytics: Gain valuable insights into customer engagement to continuously improve your software experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JULY 20, 2023

Book a demo with Userpilot to learn more. Customer churn is the percentage of customers that canceled their subscriptions or stopped using certain aspects of your products or services during a specific period of time. Use the information to anticipate customer service needs and create help resources beforehand.

Customer Experience 85

Customer Experience Feedback Software Analytic Tools Data Visualization 85

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Offer self-service support options.

Customer Experience 90

Customer Experience User Testing Customer Feedback Embedded Analytics 90

Userpilot

OCTOBER 15, 2022

Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Track in-app customer behavior with analytics to recognize areas of friction that you can improve on. Create an on-demand resource center with Userpilot.

Customer Experience 94

Customer Experience B2B User Testing Customer Feedback 94

Userpilot

APRIL 27, 2023

Book a demo to learn more! GET A DEMO 14 Day Trial No Credit Card Required What is Net Promoter Score (NPS)? GET A DEMO 14 Day Trial No Credit Card Required Why is Net Promoter Score important? NPS dashboard in Userpilot. Use customer journey and product usage analytics to determine the best time for this.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

OCTOBER 31, 2022

You’ll get an extensive range of functionality with Userpilot’s features (and through various integrations ), which includes: understanding user behavior and building user segments, an effective engagement layer, unpacking growth insights with advanced analytics features, launching NPS surveys, and more. Book a personalized demo now.

Analytic Tools 90

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 90

Userpilot

DECEMBER 10, 2022

These could include how to automate recurring tasks, utilize the customer self-service resources, or add new integrations to their workspace. Improving the self-support experience for your users is another way to scale your overall support system without needing to hire dozens of new employees.

Feedback Software 95

Feedback Software Customer Experience Customer Feedback Data Visualization 95

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? It improves the UX by making it easy and convenient for users to find quick answers to their questions without leaving the app. Review engagement analytics for your in-app resource center to better understand user needs.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Embedded Analytics 89

Userpilot

MARCH 16, 2023

Link to relevant subpages to help prospects learn about your service and discover more features. Link to case studies, customer successes, or user testimonials to prove that your product is worth signing up for. Unlike a home page, a landing page is laser-focused on a single goal, use case, or target persona. Demo video.

Feedback Software 89

Feedback Software Reporting Tools Embedded Analytics User Friction 89

Userpilot

JUNE 28, 2023

Remove friction and improve the customer experience: Paired with user behavior analytics, in-app marketing helps address friction points in the user journey. Social proof is the ultimate user magnet, so enrich your landing page with star ratings, client testimonials, and case studies. Loom uses videos for customer education.

Feedback Software 89

Feedback Software Analytic Tools User Testing Product Research 89

Userpilot

APRIL 6, 2021

You can read a full case study about Kontentino’s retention strategy here. You can make the same argument for SaaS businesses. The empty dashboards that often greet users when they start using a new product or a new feature are really rather depressing. That’s a lot of users who didn’t churn in the first few days.

Feedback Software 53

Feedback Software Research Software User Testing Customer Experience 53

Userpilot

MAY 3, 2021

Embed a Help Center into your product. Contrary to what you might think if you’re a developer, SaaS customers often churn due to poor customer service, as opposed to a product being buggy. A Help Center is a small widget that allows users to access self-service support articles — but without having to leave your app.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98