Userpilot

OCTOBER 31, 2022

As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Userpilot is a powerful tool that enables you to quickly build personalized, flexible, contextually relevant in-app experiences targeted to different user segments.

Analytic Tools 85

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 85

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started. They enhance user onboarding.

Feedback Software 84

Feedback Software Analytic Tools Data Visualization Embedded Analytics 84

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Digital transformation helps to better meet customer expectations.

Customer Experience 85

Customer Experience User Testing Customer Feedback Embedded Analytics 85

Userpilot

DECEMBER 10, 2022

Thanks to Userpilot’s event-triggering feature, you can define a custom event and once it occurs, an in-app experience is triggered. Regularly review KPIs and customer feedback. Another scenario where you should begin scaling customer service would be whenever your SaaS company is expanding into new markets.

Feedback Software 91

Feedback Software Customer Experience Customer Feedback Data Visualization 91

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? 15 B2B customer experience best practices that drive business growth. Routinely collect customer feedback to get a first-hand look at what customers want from their experience. Look no further!

Customer Experience 90

Customer Experience B2B User Testing Customer Feedback 90

Userpilot

JUNE 28, 2023

With solid in-app marketing strategies, you’ll keep users engaged, help them experience your product’s value, and increase long-term retention. But the big question remains: how do you know what in-app communication to implement and when to trigger them in the user journey? What is in-app marketing?

Feedback Software 84

Feedback Software Analytic Tools User Testing Product Research 84

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. We’ve put together this complete guide so that SaaS teams can learn everything they need to know about NPS. But ultimately, it would seem 26 is the number to beat if you want a higher NPS than other SaaS companies.

Analytic Tools 112

Analytic Tools Feedback Software Research Software Data Visualization 112

Userpilot

APRIL 6, 2021

There’s no metric in SaaS businesses that correlates with profitability more than retention. If your business consistently struggles with high churn rates and you’re feeling a bit lost, this article is for you. Retention strategies are used by SaaS companies to maximize repeat business and make revenue more predictable.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

MAY 3, 2021

I’ve yet to come across a SaaS business that doesn’t want to increase its Customer Lifetime Value (or LTV for short). But LTV is often a poorly understood metric, especially if you come from a more traditional business environment: one more concerned with acquisition than retention. Why does LTV matter for SaaS?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98