Userpilot

DECEMBER 18, 2020

You can have thousands of sign-ups in a month but if the users don’t actually activate or use the app after the 30-day trial mark…you know what happens. The good news is, there are some pretty effective ways of bringing back disengaged users. The bad news is: there is no ‘one-size-fits-all’, cookie-cutter method.

User Testing 98

User Testing Customer Experience Analytic Tools Onboarding KPIs 98

UX Studio: Product Management

SEPTEMBER 16, 2021

We have reviewed Berlin design studios’ competency, portfolios, and experience to define the best web design Berlin companies to work with. . As a design studio that often works with international companies, we’ve developed a remote collaboration process that lets us work effectively with our clients.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

The Product Coalition

AUGUST 4, 2022

In developing live streaming digital solutions for years, we’ve collected quite a massive of valuable insights, industry challenges, app feature trends, and development key points that will help you pave the way to building a demanded high-quality streaming platform. Its market share is projected to reach $534.37

Feedback Software 118

Feedback Software Technical Review Weak Development Team User Testing 118

Userpilot

APRIL 22, 2024

Any help that involves the technical team. Whether it’s through developer’s docs, tweaking the code, or providing integration assistance. Help desks, resource centers , live chats, or any other way in which the user can seek the answers without needing a representative to intervene. Technical support.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UX Studio: Product Management

NOVEMBER 8, 2021

It will take a lot of your time to review and assess every company’s website manually. Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few. Award-winning global user experience design company.

Research Software 78

Research Software User Testing Technical Review Product Research 78

Userpilot

AUGUST 29, 2022

With marketing insights, product marketing teams can locate marketing channels that bring the most valuable customers. Product managers can use marketing data to improve customer experience. Competitors’ analysis for identifying strengths and weaknesses. Run NPS surveys to collect user feedback and act on it.

Data Visualization 98

Data Visualization Customer Feedback Customer Experience User Testing 98

Userpilot

JANUARY 27, 2021

We’re talking about a brand that’s famous for creating seamless user experiences. What about software solutions they have to review based only on a single web page? Ease of use plays a very important role in choosing the right software, yet only 50% of websites communicate it in the right way. Unfortunately, yes.

Research Software 111

Research Software Feedback Software User Testing Data Visualization 111

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Apply user psychology principles , like the Zeigarnik Effect, to your CX.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

eG Innovations

JANUARY 19, 2023

Knowing where to start troubleshooting can mean the difference between end-users not noticing and a flood of support tickets on the service desk. In this guide I teamed up with eG Innovations to talk about what Citrix latency is, why it matters, and how we can improve it. How Does Latency Affect End-User Experience?

Data Visualization 52

Data Visualization Analytic Tools Transportation Reporting Tools 52

Userpilot

JUNE 7, 2021

Qualitative user behaviour analytics – Fullstory. What is user behaviour analytics? Heap user behaviour analytics tool. User behaviour analytics show every single action that your users are doing within your software or app. Why is user behaviour analytics important? Source: Userpilot.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Experience 52

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. Thus, NPS can inform your user onboarding and product development, and help you reduce your churn and increase retention. Now, you may be wondering – is 25 a good or bad NPS? What NPS gets wrong.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

Userpilot

JANUARY 14, 2022

Your product team should set the time frame based on where there are drop-offs in returning customers. According to Harvard Business Review, it’s 5-25 times more expensive to gain a new customer than keep an existing customer. Most software and apps have a 6-20% eight-week retention rate based on their industry.

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Experience 98

Userpilot

APRIL 6, 2021

Align your team incentives around retention Conclusion. Kontentino increased their user activation by 10% within one month of installing Userpilot. That’s a lot of users who didn’t churn in the first few days. You can read a full case study about Kontentino’s retention strategy here. Gamify the customer experience.

Feedback Software 64

Feedback Software Research Software User Testing Customer Experience 64

Userpilot

NOVEMBER 18, 2020

Power users are getting a lot out of using your tool. That review on Capterra you didn’t ask for? Probably written by power user. Also a power user. What is so attractive about power users is that they help you to market and sell your product. Provide testimonials and case studies.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Intercom, Inc.

JANUARY 3, 2020

Despite huge growth and development over the last ten years, there’s also been some disappointments. What about software products that have characterized 2019? Emmet: So my job here is to run the Product Design team here in Dublin and London, and Figma clearly had the biggest impact on our team this year.

Reporting Tools 118

Reporting Tools Technical Review Onboarding KPIs User Testing 118

Userpilot

AUGUST 7, 2019

Customer Success is the sexy new topic in the SaaS & Software industry. In other words, the mission of Customer Success teams is to make sure that your users are satisfied, happy, and that they’re meeting their goals with your product. We’re here to give you a detailed understanding of customer success best practices.

Feedback Software 68

Feedback Software Customer Experience User Testing Research Software 68

Userpilot

FEBRUARY 25, 2021

No coding required- talk to a product specialist today. The most common content marketing assets are: Blogs Whitepapers Case studies Videos Infographics Webinars Software demos Customer Testimonials. So what we as a team did is launch the “Lemlister of the week” project. It needs to be fun.

Research Software 91

Research Software User Testing Outbound Marketing 91

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Most recommended customer feedback software.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40