Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. But, how do you know which certifications or training programs are the best for you?

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world.

Education 52

Education User Friction Customer Experience Customer Feedback 52

Userpilot

DECEMBER 19, 2022

Investing in a variety of content formats including articles, case studies, and video courses is the best way to cover all your bases with both users and search engines. You need an optimized website with all the information necessary to make an educated purchase decision. What is B2B marketing? Narrow down your target audience.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Gainsight

JANUARY 25, 2024

All of this changes customer expectations on how they expect you to educate them on your product or service. On the other hand, digital customer education refers to using a learning management system (LMS) and a digital customer academy to increase the reach, impact, and efficiency of customer training.

Customer Experience 52

Customer Experience Research Software User Testing User Friction 52

Brian Balfour

OCTOBER 12, 2016

It is such a popular question that it was asked on Inbound. Our education system burns a hole in our head from childhood until we graduate college that it is all about the credentials (the grade, the degree, etc). Yet, instead of showing off work on LinkedIn I see professionals adding lists of certificates and credentials.

Marketing 94

Marketing Data Visualization Customer Experience User Testing 94

Userpilot

MARCH 29, 2024

HubSpot implements certification programs to drive brand activation. HubSpot implements certification programs to drive brand activation Similar to the above, HubSpot offers free educational courses for inbound marketing training. They also get a badge they can flaunt upon completion of the course.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We had a pre-sales team.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118