Certifications Customer Satisfaction User Experience Webinar 
Userpilot
SEPTEMBER 30, 2022
On the other hand, customer experience as a whole refers to all customer encounters, both online and offline. Good digital CX is important for businesses because it increases customer satisfaction , drives retention and brand loyalty , and sparks growth through word-of-mouth marketing.
Userpilot
AUGUST 29, 2022
Always measure the success of your customer education program to know what to do better next time. Important KPIs to track include retention rate, upsells, LTV, and customer satisfaction score. Customer training examples: Hubspot’s training & certification academy and Kommunicate’s in-app customer training.
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Userpilot
AUGUST 24, 2022
Do you have a solid customer enablement strategy that empowers customers and turns them into power users? Customer enablement can be the key to driving user satisfaction, retention , and loyalty. Customer enablement drives loyalty and advocacy. You’re missing out on a lot if you don’t.
Userpilot
OCTOBER 15, 2022
Good customer experience is important in B2B because it drives loyalty and retention , increases word-of-mouth marketing referrals, and contributes to revenue growth. There are three key metrics used to track customer experience: net promoter score (NPS), customer satisfaction score (CSAT), and customer effort score (CES).
Userpilot
SEPTEMBER 2, 2022
Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc.
Userpilot
NOVEMBER 24, 2022
In-app video tutorials reduce friction and make it easier for users to replicate. Localize the training materials and adapt them to the language of your target customers for a better user experience. Apply gamification to your customer dedication program to encourage users. What is customer education?
Userpilot
AUGUST 31, 2022
The Raving Fan Metric (RFM) is used to determine what percentage of users are fans. It’s similar to customer loyalty and can thus be measured through NPS surveys. NPS is short for Net Promoter Score, a standardized metric for measuring customer satisfaction and brand loyalty.
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