article thumbnail

The 3 core skills to master real-time selling

Intercom, Inc.

That means more than ever they need to practice and prepare by leveraging battle cards, tailoring sales scripts to real-time conversations, and role playing. At Intercom, reps go through chat-specific training and certification programs to verify that they have successfully gained these skills.

article thumbnail

Top 10 Instructional Design Software For Creating Customer Training Programs

Userpilot

The top ten instructional design tools on the market. TLDR; Instructional design software helps you create custom eLearning courses and training material. It stands out from other authoring tools on the market because of its multimedia functionality, like its ability to add video, VR, and software simulations. Let’s go!