Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways
UX Planet
JUNE 30, 2025
By comparison, the next-highest was telecommunications, at 37%, with other sectors generally lower. In the UK, Lloyds Bank and HSBC also enhanced their AI chat assistants in 2024, with HSBC launching an AI-powered customer support chat on its mobile app to complement phone service (especially valuable as branch networks contract).
Let's personalize your content