Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies. Always start with an assessment ?—?Invite

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

UX Studio

MARCH 1, 2024

Let’s imagine, for example, that AI would relieve us of the tiring task of transcribing hours of interview recordings or that it would sift through huge data sets and generate insights and visualizations within seconds. Since the tool was not aware of the research objective, it highlighted this part as one of the most important insights.

Data Visualization 97

Data Visualization Research Software Product Research Analytic Tools 97

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. The future of support is here.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

OCTOBER 24, 2023

Resurrected users aren’t only easier to generate than new customers. They can also increase customer lifetime value, boost user engagement, and help you unlock your business MRR. TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy.

Customer Experience 81

Customer Experience User Testing Customer Feedback Onboarding KPIs 81

UX Studio: Product Management

AUGUST 1, 2021

Of course, your goal is to get more and more users and engage them with your application. But how can the user experience of your product help? How can you measure if your users are engaged? How can you measure user experience? The last round of user tests showed the prototype was seamless and easy to use.

Data Visualization 132

Data Visualization Customer Feedback Customer Experience User Experience 132

Usersnap

NOVEMBER 4, 2021

With so many SaaS options out there and new ones rolling out every day, it’s important to consider that customers may be likely to feel bombarded with that much information (head-exploding territory at times). When they give you user feedback, take it seriously! For customers, it’s the user experience.

User Testing 52

User Testing Feedback Software Customer Feedback Customer Experience 52

Userpilot

JANUARY 16, 2024

Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. The book covers a wide range of topics, from user research and interaction design to information architecture and usability testing, making it perfect for absolute beginners with no design background. Get the book.

User Testing 89

User Testing Books Customer Feedback Customer Experience 89

Intercom, Inc.

MAY 18, 2021

Believing that customers who try it will see better results. But as you grow and mature, and as your target customers grow from early adopters to more discerning buyers, it’s simply not enough for you to say it. Commissioning Forrester Consulting. Customers want to use messaging channels for support. Enter Forrester.

Research Software 210

Research Software User Testing Customer Feedback Reporting Tools 210

Intercom, Inc.

MAY 25, 2021

The channels we use to communicate have shifted dramatically, and customer expectations for fast, personalized support are higher than ever. As a result, companies need to understand their customers and deliver to their high standards if they want to stay competitive. Messaging is rapidly becoming a key channel for customer support.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Recognizing and improving upon this customer feedback is where a CES survey comes in handy! What you can expect ????

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Usersnap

SEPTEMBER 12, 2023

You either have a million questions that you don’t know how to arrange on your product pricing survey, or your mind is blank and you don’t know where to start. If you are providing more value to your customers, then let your product be appreciated at the price it deserves. What is a pricing survey?

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. But look no further!

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

UX Studio

JULY 13, 2023

Why podcasts Are you tired of scrolling through endless blog posts and textbooks in search of valuable insights and information related to UX? Awkward Silences Awkward Silences is a well-known and beloved podcast created by the User Interviews team. So, let’s dive in and get ready to learn and be inspired. Actionable.

Data Visualization 83

Data Visualization Product Research User Testing Customer Feedback 83

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. TL;DR A conversion funnel leak is a point in the customer journey where potential customers drop out of the process before taking the desired action. Slow response to customer queries. Customer journey stages.

Data Visualization 95

Data Visualization User Testing Analytic Tools Feedback Software 95

Userpilot

JULY 18, 2023

Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products! Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Reporting Tools 90

Usersnap

JULY 15, 2021

To be more efficient in collecting customer feedback, you can use the 5Ws to assess your feedback setup – who, where, when, what, why? In this article, we’ll show you the targeting options for Usersnap’s feedback widgets and forms. You want a lot of feedback, but not a lot of work. Keep reading!

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Mixpanel

NOVEMBER 8, 2021

Let me jump right in: With product analytics, customer retention isn’t just something you measure after the fact; it should be something you can learn to predict (and then improve). With time, you can learn quite a bit about your users, your platform, and just how important it is to challenge your assumptions.

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

eG Innovations

MARCH 31, 2021

Watch the webinar: We’ve brought in CTP, Barry Schiffer, EUC evangelist, Rachel Berry and digital workspace expert Eric Haarvastein to talk about what the survey results mean and what trends we’re seeing for the future of digital workspaces. Below are just a few highlights from the report which is packed with insights.

Reporting Tools 98

Reporting Tools Product Research Data Visualization Analytic Tools 98

Userpilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. Those that do often gain insights into the needs of their customers, which ultimately translate into an improved product experience for users, higher activation and greater retention. What is an onboarding survey?

Feedback Software 52

Feedback Software Onboarding KPIs Product Research Data Visualization 52

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? How to Measure Customer Engagement?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

APRIL 7, 2022

This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. You will learn how to spy on users’ experiences in real-time and turn insights into a data-driven design that will help to improve activation and customer retention rate. ” moment.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Modus Create

FEBRUARY 5, 2024

Regardless of the latest technology, business leaders are still asking: How can we execute a successful strategy to engage our customers, improve efficiencies, and future-proof the business? According to a Forbes Advisor survey, 64% of businesses believe that artificial intelligence will help increase their overall productivity.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Intercom, Inc.

MAY 3, 2018

How can we help our users complete their job-to-be-done cheaper, faster or easier? Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. To this day, Rohini continues to cold-call customers.

User Testing 195

User Testing Customer Feedback Data Visualization Customer Experience 195

Userpilot

OCTOBER 31, 2022

But what about the customer on the opposite end? Negative personas accurately portray the users least likely to find value in your product. So it differs from personas which are mostly product users. A negative persona helps you improve customer fit by revealing customer profiles that lower your retention rate.

Feedback Software 80

Feedback Software User Testing Research Software Data Visualization 80

The Product Coalition

OCTOBER 20, 2023

One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. The expanding value of AI in marketing A recent survey reveals that the marketing and advertising industry has the highest adoption of generative AI. billion U.S. The source predicted that the value would surpass $107.5

Data Visualization 105

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 105

Userpilot

JANUARY 26, 2022

SaaS analytics allow you to leverage the data to gain actionable insights and make informed decisions. SaaS analytics is the process through which SaaS businesses collect and analyze data about customer engagement across all touchpoints in the user journey. How the various customer segments interact with your product.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 97

Userpilot

DECEMBER 18, 2022

After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Product Research 90

UX Planet

JANUARY 16, 2024

More importantly, we’ll provide you with the insights to navigate these treacherous waters successfully. This belief makes you disregard market research because you feel you already know everything customers want. You’re often tempted to skip or rush through the research phase, believing you can gather insights later on.

Branding 94

Branding User Testing Product Research Data Visualization 94

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userpilot

NOVEMBER 15, 2021

Alternatives like Userpilot or other agile digital adoption platforms come with the necessary elements needed to create a contextual, personalized user experience. UserGuiding is a no-code tool for user onboarding. User onboarding. NPS surveys. Good customer support. What is UserGuiding? Userguiding features.

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 88

Userpilot

FEBRUARY 8, 2021

Why is customer segmentation so important for your SaaS? A small number of customers could be your main contributors to revenue and have the highest growth potential. Yet, you might be focusing on the larger group of customers that helped establish your product but are slowing churning. What is Customer Segmentation?

Analytic Tools 96

Analytic Tools Research Software Data Visualization Customer Experience 96

ProductPlan

JANUARY 17, 2023

Successful products solve customer problems. The key to product success, then, is simply to understand those problems, and the obvious way to do that is to talk to customers, right? There are all kinds of ways to make mistakes when seeking input from customers: You can talk to the wrong ones. You can talk to too few. Why bother?

B2B 59

B2B User Testing Customer Feedback Customer Experience 59

Userpilot

JUNE 9, 2021

How you engage with users and the experiences they have with your brand and product directly impact your profits. The answer is in the numbers: 86% of consumers are willing to pay up to 25% more for a better customer experience. Customer experience management can be a big differentiator for SaaS businesses. Table of Contents.

Customer Experience 52

Customer Experience Customer Feedback User Testing Feedback Software 52

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

AUGUST 16, 2022

Userpilot allows you to segment customers and establish custom goals for each segment. You can also track what percentage of users have completed each goal. They develop a sense of purpose and can get some self-feedback from the results of their work. Let’s look at an OKR example for customer success.

Feedback Software 94

Feedback Software Research Software Framework User Testing 94

Userpilot

JANUARY 25, 2021

User persona templates are a shortcut to creating a user persona from scratch for your SaaS business. Contrary to conventional wisdom, for B2B SaaS, you don’t need to fill in every little detail about your user like their favorite food or where they went to school to create a user persona – it’s not a dating profile.

Analytic Tools 55

Analytic Tools Research Software User Testing Customer Experience 55