Consulting Handbook Leadership Research Software 
Product Innovation Educators
JANUARY 1, 2024
Our second book, Corporate Explorer Handbook , says that as management consultants and academics we don’t know all the answers. We wanted to make some of those tools more available to people. [7:22] 12:24] What tools have you seen resonant with organizations because they help them innovate better?
Intercom, Inc.
FEBRUARY 25, 2021
Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it.
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Gainsight
JUNE 11, 2021
The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. The results are increased engagement, increased productivity, and better solutions. The themes today centered around Human-First Customer Success and Transforming Customer Centricity.
The Product Coalition
JANUARY 26, 2024
Twenty five mini-research ideas for finding something meaningful to work on. In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. The real world has limited resources, unrealistic deadlines, and new teams that have not been able to do research at all.
Intercom, Inc.
OCTOBER 29, 2019
Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Download The Growth Handbook. This final assumption in particular was no longer true or useful.
Hutwork
MARCH 19, 2018
Each product iteration is different, technology is ever evolving, and work environments change as well. The Plugged-In Manager: Get in Tune with Your People, Technology, and Organization to Thrive. Management books normally discuss processes and people and skip over technology. A true teacher would never tell you what to do.
BrainMates
APRIL 2, 2019
Being a Product Manager is a leadership role, not an order-taker role. Layer customer research and conversations on top of these discussions and the job becomes inherently more challenging. Shy away from taking initiative? Initiative means “the power or opportunity to act or take charge before others do”. Don’t like switching contexts?
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