Consulting Handbook Product Research Research Software 
Product Innovation Educators
JANUARY 1, 2024
Insights for product managers on fostering innovation in corporate environments Today we are talking about how established organizations can innovate, resulting in new products and ventures. For example, Microsoft’s 365 is just a product extension for them. We wanted to make some of those tools more available to people. [7:22]
Intercom, Inc.
FEBRUARY 25, 2021
Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it.
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The Product Coalition
JANUARY 26, 2024
Twenty five mini-research ideas for finding something meaningful to work on. In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the real world, product managers may have to start from scratch and quickly find something meaningful to work on.
Gainsight
JUNE 11, 2021
The results are increased engagement, increased productivity, and better solutions. ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. Your Customers Need You to Put Yourself First: Listen to Them!
Intercom, Inc.
OCTOBER 21, 2021
Well, for Jeff Toister , an experienced author, consultant, keynote speaker, and customer experience enthusiast who’s been working in customer service ever since he first landed a job as a retail assistant when he was 16 years old, it is. So I research, write about, and give presentations about customer service and customer experience.
Intercom, Inc.
OCTOBER 29, 2019
Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Download The Growth Handbook. This final assumption in particular was no longer true or useful.
Hutwork
MARCH 19, 2018
Product management goes well beyond those certified in agile or another method. Whether you became a product manager or someone asked you to wear one more hat, leading can be stressful. One key to successful product management is to keep learning. Management books normally discuss processes and people and skip over technology.
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