Userpilot

MARCH 8, 2022

Melissa Perri – Speaker, consultant, and teacher in Product Management. She’s currently a consultant, speaker, and teacher in product management. She’s a domain expert in Support, Fitness & Healthcare, Utilities, Telecom, AdTech, and GameDev. CEO of Product Labs. Author of “The Build Trap”.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Intercom, Inc.

DECEMBER 21, 2021

It’s been another year of substantial change and mounting pressures for many support teams, with ever-rising inbound support queries, more businesses moving online, global supply chain issues , and pandemic-related budget cuts. If you’re at all interested in using customer research to drive key business decisions, this is a must-read.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

UX Studio

APRIL 6, 2023

This includes UX redesign, UX consulting , UX audit, product discovery, and UX training for teams. If one would like to categorize them, they have more experience in the tech industry like Fintech, Crypto, EdTech, or SaaS products but they can also help with healthcare products.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

This includes UX redesign, UX consulting , UX audit, product discovery, and UX training for teams. If one would like to categorize them, they have more experience in the tech industry like Fintech, Crypto, EdTech, or SaaS products but they can also help with healthcare products.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Intercom, Inc.

APRIL 9, 2020

There’s also a lot of positive feedback from companies around how Intercom is allowing them to support their customers at this time when they can’t meet them face to face, and how they’re using our different features to support large inbound volumes. And in some cases this is good news, but in others it’s not.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Intercom, Inc.

MAY 10, 2018

Adam: Shifting focus from your consulting and advisory roles, you spent the better part of three years in-house at Uber. If you’re building something in fintech or healthcare, these are all things you have to be very careful with and make sure you understand how those dynamics are going to play out long-term. Fighting channel fatigue.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Andrew Chen

MAY 14, 2018

Adam: Shifting focus from your consulting and advisory roles, you spent the better part of three years in-house at Uber. If you’re building something in fintech or healthcare, these are all things you have to be very careful with and make sure you understand how those dynamics are going to play out long-term. That doesn’t make sense.

User Testing 71

User Testing Customer Experience Onboarding KPIs Data Visualization 71