Userpilot

MARCH 29, 2024

For example, ask users who just signed up how easy they found the process or what convinced them to register; consult paying customers and power users to understand what drives product adoption and retention , and so on. Notice how it only asks users for their name and work email. For example, consider Userpilot’s sign-up form below.

Data Visualization 100

Data Visualization User Testing Analytic Tools Feedback Software 100

Gainsight

JUNE 11, 2021

Major Takeaways: You can’t help others if you’re not in a position to help yourself. ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. The most successful communities also operate as a knowledge base and center for feedback.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Userpilot

OCTOBER 26, 2021

For most products, customers will rate the experience positively if it's easy to use and tailored to their specific needs. Sales are in a unique position to listen to input from prospects and new customers, and then funnel that feedback to the product team. Honorable mentions. In-app tools for improving product experiences.

Customer Experience 95

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 95

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. I tried to correct the error of my ways from an early consulting career by joining a startup company in the customer service IVR service bureau field.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Userpilot

JULY 26, 2021

At the heart of it, buyers are aware vendors want to position their product in the best way possible. Increased brand awareness: Word-of-mouth marketing from customers who love your brand builds positive brand awareness and gets more people interested in your brand. Jump on a free consultation with us! Userpilot pricing.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

JANUARY 19, 2021

The more engaged customers move along the user journey the more likely they are to recommend your app (drive WOM), leave positive reviews, and upgrade to a higher plan (expansion revenue). Book a free consultation today. Just look at customer success’s interest as a search term in the last 15 years. Source: Insided.com.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

NOVEMBER 24, 2022

A full-blown SaaS knowledge base is the best way to reduce support ticket volume since it makes information readily available to all users. The best way to get a grasp of this post-purchase reception is by looking at recurring themes in support tickets as well as customer reviews (both negative and positive).

Feedback Software 95

Feedback Software Analytic Tools Reporting Tools Data Visualization 95