Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? It’s because of something called product-led growth (or product growth for short.). They use their product as the selling point. They promote their products, right? But isn’t that what all companies do? Not exactly.

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Userpilot

JANUARY 26, 2022

In this post, we’ll discuss the most important SaaS metrics to analyze and some of the best SaaS analytics tools you can use to drive product growth. To analyze your company data, use the best SaaS analytics software to visualize the key metrics in charts, forms, and diagrams. How they are benefiting from your product.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Alchemer Mobile

MAY 7, 2020

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Developers can remove the pains associated with constantly incorporating new SDKs into an app and focus on delivering products that transform the customer experience.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Gainsight

SEPTEMBER 21, 2020

Having completed 1000+ implementations at Gainsight, we have access to rich data and learnings to analyze how our Time To Value (TTV) has been trending over time and what causes delays in the metric. Set-up Reports & Dashboards – Create out of the box reporting to draw out foundational insights and view metrics to manage your team.

Reporting Tools 75

Reporting Tools Customer Experience Data Visualization Feedback Software 75

Intercom, Inc.

DECEMBER 16, 2019

Just two years ago, only 29% of marketers reported ABM to be an effective strategy. A survey from ITSMA and ABM Leadership Alliance found that 45% of marketers report seeing at least double the ROI compared to traditional marketing. Source: ITSMA and ABM Leadership Alliance ). Customer-centric approach to growing revenue.

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Reporting Tools Research Software Marketing Customer Experience 189

Userpilot

AUGUST 26, 2021

You know how when you log into a SaaS product, you often notice the UI has changed or there are new options that weren't there before? That's SaaS product management hustling in the background to give you the best experience. You don't have to lift a finger and you get to access the latest updates whenever you log in.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

FEBRUARY 8, 2021

Yet, you might be focusing on the larger group of customers that helped establish your product but are slowing churning. The variables you pick will determine where to spend your product marketing efforts and your success for sustainable growth in the future. It also helps decide your product and campaign strategy moving forward.

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Analytic Tools Research Software Data Visualization Customer Experience 98

ProductPlan

JULY 16, 2021

Acquiring a consensus on product direction remains the number one challenge for product professionals, according to ProductPlan’s 2021 State of Product Management Annual Report. The art of product leader communication relies on the concept of responsibility without authority.

Reporting Tools 98

Reporting Tools Onboarding KPIs Research Software User Friction 98

Gainsight

SEPTEMBER 8, 2021

Software, reporting and analysis, enablement, and rock-solid processes and techniques will multiply the impact of a great sales rep or copywriter. Who else can interpret strategy from Product, Marketing, and elsewhere into the CS team’s role? Have they been hands-on with data and reporting before? The same is true for CSMs.

Reporting Tools 105

Reporting Tools Data Visualization Marketing Analytic Tools 105

Mixpanel

OCTOBER 6, 2022

Over the course of my career, I’ve sat in dozens of conference rooms, Zoom meetings, retreat centers, and team outings all created with the sole purpose of getting Marketing and Product talking. There are product goals and marketing goals. Our customer doesn’t care what’s Product and what’s Marketing. There are P1s and P2s.

Data Visualization 59

Data Visualization Onboarding KPIs Marketing Analytic Tools 59

Userpilot

JULY 15, 2022

Whether you’re trying to accelerate customer acquisition or increase product engagement, understanding the dark funnel is necessary. Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. Let’s consider the three of them.

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Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

JULY 30, 2021

What exactly is the product manager role? And the role of a product manager can vary drastically depending on the type of product manager. That’s why we’ve put together a comprehensive post on everything you need to know about the product manager role, including: Responsibilities of a product manager. Let’s dig in!

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Gainsight

SEPTEMBER 28, 2022

The software world is chock-full of models, frameworks, schemas, configs, processes, workflows, journeys, blueprints and so many other business-planning growth strategies that make every business consultant’s mouth water. ” Pun intended. Suddenly, simplicity became so simple to cast aside. Until it wasn’t.

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Feedback Software Onboarding KPIs Customer Feedback Reporting Tools 52

The Product Guy

AUGUST 1, 2019

Guest Post by: Merziyah Poonawala (Mentee, Session 9, The Product Mentor) [Paired with Mentor, Joni Hoadley]. A startup development team consisting of a product manager and two offshore engineers was facing major challenges in meeting client deliverable deadlines – repeatedly. THE CAUSE. THE EXPERIMENTS.

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Weak Development Team Software Review Technical Review Onboarding KPIs 149

Userpilot

JUNE 13, 2022

We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more. User onboarding and Product adoption – Userpilot.

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Analytic Tools Research Software Feedback Software Data Visualization 52

Gainsight

JUNE 11, 2021

The results are increased engagement, increased productivity, and better solutions. ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. Even in just a few interviews, you can have enough to start experimenting with new features.

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Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Userpilot

JUNE 17, 2022

Record your quantitative results at the end of every OKR cycle and report them to the relevant stakeholders. For instance, a product manager can set a particular target after consulting with one or more subordinates. Improve customer engagement score by Y% for key product features. ’ question.

Feedback Software 52

Feedback Software Product Research Customer Feedback Reporting Tools 52

Mironov Consulting

JUNE 27, 2019

My last post briefly listed some broad responsibilities of product leaders which are distinct from the direct work of managing individual products. Defining my label carefully, a “product leader” is someone who manages a team of product managers. 1] Designing, Building, and Nurturing a Product Team.

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CTO Coach Onboarding KPIs User Testing Customer Experience 108

Userpilot

JANUARY 8, 2021

You have more customers enjoying your product than hating it. Net Promoter Score is the result of a one-question survey asking the users how likely they’d be to recommend your product on a scale from 1 to 10. The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses.

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Analytic Tools Feedback Software Data Visualization Weak Development Team 93

Gainsight

APRIL 14, 2022

We’ve worked with a lot of companies making the transition to onboarding CS Ops and are sharing our best tips for building out your CS Ops team for the first time. One final sign that you need to call in the CS ops big guns is when your executive team is starting to request CS metrics be presented at your company’s board meetings.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Weak Development Team 52

Gainsight

AUGUST 5, 2022

While specialized CSMs may be asked to perform different metrics, objectives, and activities based on their industry or company, baseline CS skills have strong commonalities across all business segments. The first is to have a firm grasp of your industry, category, and product. Anywhere you find CS, there are CS professionals.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

The Product Coalition

MAY 22, 2019

of the mobile app KR: Integrate with SalesForce KR: Switch to new onboarding flow KR: Run 10 paid campaigns Here’s why this is wrong. Building, launching and promoting features and products are not the goals. The new onboarding flow may drive no measurable change in user behavior?—?that’s We may launch v2.2 Reduce avg.

Onboarding KPIs 60

Onboarding KPIs Reporting Tools Weak Development Team Workshop 60

Intercom, Inc.

APRIL 5, 2018

Gina: Yeah, I was a consultant, but the role wasn’t really called PR. I didn’t have to touch product, it didn’t require any money, and I really felt like there was a cool story to tell. Product people – engineers, designers – sometimes view marketing as this side thing that’s not really necessary.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Mironov Consulting

SEPTEMBER 15, 2019

For instance, “how do we think this change to the onboarding workflow will shift user behavior?” Increasing, though, companies are building statistical or AI/Machine Learning features directly into their products. Ultimately, we build better products collectively. And creates a storehouse of resonant insights.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Mironov Consulting

MAY 2, 2019

Product are products, yes? When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. Think about automotive assembly line infrastructure.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Mironov Consulting

DECEMBER 31, 2017

I get pulled into lots of discussions among product managers about the best ways to represent (and then present and present and present) roadmaps or backlogs, especially to internal sales/marketing/support audiences. Each functional group has its own product priorities, so each wants a different roadmap. More here.) Just sign here.”)

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Userpilot

JUNE 11, 2024

Looking for ways to improve your SaaS onboarding experience? We also discussed best practices for delivering the perfect product experience and getting users excited about using your tool. TL;DR Interactive walkthroughs are on-screen tutorials that help new and existing users learn how to use an entire product or new features.

Analytic Tools 66

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 66

Gainsight

SEPTEMBER 20, 2019

Utilize your CX platform to gain insight into how your customers are faring with your product. Do they understand how to use your features? Does your onboarding process leave them feeling confident about your product? Allow these metrics to guide your budget for customer experience.

Reporting Tools 56

Reporting Tools Customer Experience Customer Feedback Data Visualization 56

Alchemer Mobile

NOVEMBER 10, 2022

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Developers can remove the pains associated with constantly incorporating new SDKs into an app and focus on delivering products that transform the customer experience.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Gainsight

OCTOBER 1, 2021

And where are the strategies, metrics, and oversight to know that they performed accurately? Others were consultative, or they advised about technical needs. Is the CS Ops leader candidate one who has a history of working productively across teams and other organizations? Some may report to the Sales VP.

Reporting Tools 52

Reporting Tools Technical Advisors User Testing Construction 52

Bryce York

NOVEMBER 27, 2016

Sean also popularized the term product/market fit and coined the term growth hacking. The one metric that matters for marketing today is simple: GROWTH. Imagine you ask someone on your team to build an email campaign to promote a new feature. Think about how your goal could improve your key metrics (Pirate Metrics).

Research Software 52

Research Software Analytic Tools Reporting Tools User Testing 52

Userpilot

JULY 30, 2022

If you want your SaaS to survive (and thrive), it’s critically important to avoid pitfalls and major user onboarding mistakes. So in this article, we’re going to deep dive into 7 of the most common user onboarding mistakes – and map out tools and tactics to help you avoid them. What is user onboarding?

Onboarding KPIs 98

Onboarding KPIs User Testing Customer Experience Customer Feedback 98

Userpilot

JUNE 2, 2024

Product-led growth tools allow you to improve your product experience by analyzing customer data and adding in-app interventions. However, having a different tool for each functionality can make product-led growth sound too much of a hassle. Luckily, we’ve listed the 17 best product-led growth software in the market.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the real world, product managers may have to start from scratch and quickly find something meaningful to work on. 25 mini-research ideas for inspiration 25 mini-research ideas for product managers 1.

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User Testing Product Research Research Software Data Visualization 101

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn. Product tutorials.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JANUARY 15, 2021

Without product analytics, how do you know how to move the needle with your product growth? If you’re only beginning your adventure with product analytics, looking at all the usage data may seem overwhelming at first glance: Source: Heap. Here are the need-to-know takeaways: What is Product Analytics?

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Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Userpilot

NOVEMBER 24, 2022

Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Customer education is the discipline of teaching customers how to use and get value from your product. Onboard customers more quickly and r educe time to value.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98