Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Customer Experience 83

Alchemer Mobile

NOVEMBER 10, 2022

To help you with this, we compiled a list of the top mobile in-app feedback tools of 2022. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

OCTOBER 31, 2023

This ensures your product remains enjoyable for users, boosting retention and loyalty. We will also go over free and paid product analytics tools that can help facilitate the process. It includes feedback gathered through user interviews, surveys, and usability testing. NPS survey built in Userpilot.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Research Software 96

freshtrax

JULY 31, 2023

In this article, we will focus on a case study of user interviews and marketing strategies in North America, and introduce the benefits of research in different cultural backgrounds from the perspective of a business producer and a marketer who were involved in the project. Making unexpected discoveries is another value of user interviews.

User Testing 98

User Testing Product Research Customer Feedback Research Software 98

Userpilot

DECEMBER 18, 2022

Which Product Trends will take 2023 by storm? After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Product Research 97

Product Innovation Educators

JULY 19, 2021

Learn what sets successful product management teams apart. Today we are talking about a recent study that gives us insights into what’s going on in product management and product management teams. For several years, our guest has conducted the Study of Product Team Performance. 13% in consumer products.

Product Research 105

Product Research Research Software Product Management Product Manager 105

Product Innovation Educators

JANUARY 29, 2024

How to become an emotionally fit product leader We are talking about mental health for product managers and leaders—specifically product managers moving into leadership roles and those who are already in leadership roles. Summary of some concepts discussed for product managers [2:55] What is emotional fitness?

Leadership 98

Leadership Product Research Product Management Product Manager 98

Userpilot

MARCH 29, 2024

Are conversion funnel leaks sabotaging your product and marketing efforts while leaving money on the table? You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Poor product-market fit. Complicated product. Userpilot can help.

Data Visualization 103

Data Visualization User Testing Analytic Tools Feedback Software 103

Product Management Unpacked

JULY 9, 2020

Pendo’s chief product officer shares his take on product management leadership. “If If software is leading the world, then product managers are the modern-day businessmen and women,” says Brian Crofts, Chief Product Officer (CPO) at Pendo. That’s a big part of my day.”. The burden of bias.

Analytic Tools 185

Analytic Tools Reporting Tools Data Visualization Product Research 185

The Product Coalition

JUNE 22, 2020

A new survey by the rapid consumer feedback platform Alpha sheds valuable light on the question. Alpha surveyed over 500 product leaders from large organizations and startups for its 2020 Product Management Insights Report. Product development moves fast, but customer preferences move faster.”?—?Alpha’s

User Testing 78

User Testing Product Research Customer Feedback Research Software 78

Modus Create

FEBRUARY 16, 2024

According to our latest research report on Investing in Digital Transformation and Product Development , the biggest challenge for technology organizations today is not the tech stack; it’s finding capable digital talent to manage the technology.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Product Research 52

Userpilot

JULY 27, 2022

Ever wondered why product lifecycle marketing is that important for SaaS? Every product goes through a life cycle from the moment it enters the market until the end. The marketing plan must include strategies for every phase of a product’s lifecycle to be successful. What is a Product Life Cycle?

User Testing 97

User Testing Feedback Software Analytic Tools Research Software 97

Product Innovation Educators

AUGUST 10, 2020

Five factors of successful product managers. Do you and your product teams have the characteristics required for success? The Product Team Performance study has been identifying the characteristics of high-performing teams since 2012. Summary of some concepts discussed for product managers. [2:50]

Weak Development Team 84

Weak Development Team Product Research Reporting Tools Data Visualization 84

ProductPlan

JANUARY 21, 2021

I believe that the tactics can help both entrepreneurs and product managers launch better products with a higher chance of succeeding in the market. It’s a question I hear a lot, especially when mentoring newer entrepreneurs and product managers. 10 Ways to Rapidly Test Your Startup Idea. Write down your product concept.

User Testing 126

User Testing Startups Product Research Testing 126

Userpilot

OCTOBER 31, 2022

Sure, every product marketer appreciates the importance of knowing their ideal buyer personas to help cultivate the right leads. Negative personas accurately portray the users least likely to find value in your product. So it differs from personas which are mostly product users. But what about the customer on the opposite end?

Feedback Software 90

Feedback Software User Testing Research Software Data Visualization 90

Alchemer Mobile

MAY 7, 2020

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Core mobile in-app feedback tools & solutions. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Intercom, Inc.

JUNE 10, 2020

Let’s talk about that trickiest of subjects: Product Judgment. Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

UX Studio: Product Management

OCTOBER 7, 2022

But without a plan, research, test, and validation you might waste energy and money on developing something that’s not appealing to anyone. Building an MVP (Minimum Viable Product) is the first and most crucial step of creating a new digital platform. Book a consultation with us and let’s discuss your goals.

User Testing 75

User Testing Research Software Product Research Feedback Software 75

Userpilot

JULY 31, 2023

Trigger exit surveys to prevent and reduce churn. Collect and analyze customer feedback. Instead, collect customer data with welcome surveys to understand users’ specific pain points and jobs to be done. Keep your welcome survey simple and concise—this isn’t the best time in the user journey for complex surveys.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

ProductPlan

JANUARY 21, 2021

I believe that the tactics can help both entrepreneurs and product managers launch better products with a higher chance of succeeding in the market. It’s a question I hear a lot, especially when mentoring newer entrepreneurs and product managers. 10 Ways to Rapidly Test Your Startup Idea. Write down your product concept.

User Testing 105

User Testing Startups Product Research Testing 105

Userpilot

JULY 15, 2022

Whether you’re trying to accelerate customer acquisition or increase product engagement, understanding the dark funnel is necessary. Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. Let’s consider the three of them.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Data Visualization 97

Userpilot

JUNE 3, 2021

A few weeks ago, I ran a poll on LinkedIn and Twitter asking a simple question: Which human skill do you think is most essential to building great products? There’s growing evidence that human skills may be the competitive edge for high performing product teams and organisations. I’m a bit of a research nerd.

Product Research 98

Product Research Research Software Reporting Tools User Testing 98

Usersnap

JULY 21, 2021

An additional effect is that by consulting consumers in the product development phase, companies are able to meet their expectations. Innovating by Using Customer Feedback in R&D. Integrating customer knowledge in the research and development phase is a way of refining products both before and after launch.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

ProductPlan

MARCH 5, 2021

The product manager career path is an exciting one with lots of possible on- and off-ramps. According to LinkedIn, interest in product management has doubled in the United States in the past 5 years. At ProductPlan, we’ve surveyed and spoken to many product leaders about their career trajectories and past professional experience.

User Testing 132

User Testing Product Research Product Management Product Manager 132

Usersnap

JULY 28, 2020

Choosing the best name for your SaaS product can delicately position your brand to customers by understanding their needs and appealing to their emotions while communicating your brand values. Why Your SAAS Product Needs A Strong Name. And to craft the best name for your product, you need to: Assemble Your Team.

Naming 52

Naming Feedback Software User Testing Product Research 52

Userpilot

MARCH 4, 2021

Customer feedback software allows you to collect, sort and analyze feedback from your users. By improving their understanding of user behavior, SaaS teams can create better product experiences, ultimately reducing churn and increasing lifetime customer value. Why is having customer feedback software important?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Modus Create

MAY 26, 2021

Having drawn up a semantic-based naming structure that drew on my own experience and general research, I proposed it to the team. This format was thus the product/project name and the repository purpose. Now there might not be one true convention to rule them all, but I was certainly interested in doing a bit more research.

Naming 105

Naming Product Research User Testing Research Software 105

Mind the Product

DECEMBER 7, 2016

In my role as Head of Product at Comic Relief I currently have one overarching goal: to embed Product as a way of working. This is in order for Product to provide value to the organisation and it is underpinned by developing a high-performing team. Cue epiphany; my team are my product! My team are my product.

Product Research 70

Product Research User Testing Development Product Management 70

Mixpanel

DECEMBER 7, 2021

Good product teams know their users inside and out. They understand how they use their product, how long they stay, why they drop off, which cohorts will monetize, and where they should place their big bets. They get to know all of this by using data as a strategic asset—because good product teams are made up of good product analysts.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Product Research 105

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Alchemer Mobile

JANUARY 26, 2021

Customers generally want the same thing from your product offering, and each behavior in your mobile customer journey is usually driven by a common goal. If you’re asking customers to leave feedback through a survey, it should occur at a non-disruptive moment rather than interrupting the action the customer came to take.

User Testing 246

User Testing Customer Feedback Customer Experience Feedback Software 246

The Accidental Product Manager

JUNE 12, 2023

That’s why being a cruise line product manager can be a very good job. Now that they have once again been granted permission to sail, how are their product managers going to go about finding ways to get their customers to come back and travel the high seas with them? Image Credit: Mish Mish It’s not cheap to take a cruise.

Reporting Tools 65

Reporting Tools Product Management Product Manager Product Research 65

Userpilot

FEBRUARY 1, 2022

Appcues features include most used user onboarding UI patterns such as flows, NPS, and checklists that best product adoption tools on the market provide. Appcues is an onboarding software that’s been on the market for quite some time, mostly known for the ability to create product tours using an intuitive UI. What is Appcues?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

OCTOBER 26, 2021

It's in the interest of every SaaS team to ensure that any customer using their product experiences as much value as possible. Whether good, bad, or something in between, the sum total of the interactions a customer has with a product can be described as their "product experience." What is product experience?

Customer Experience 97

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 97

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

The Product Coalition

MAY 4, 2019

Messenger marketing performance compared to emailing (based on 2019 survey findings). Not everyone will download the material offered, or leave a request, or buy the core product. Stage 1: Lead Magnet It may refer to a regular lead magnet offering a free trial product. Open rate?—?four four times higher. ten times more frequent.

Marketing 111

Marketing Product Research User Testing Reference 111